Tue.Oct 25, 2011

Four Steps to Making a Complex Decision

Kevin Eikenberry

If your Mom was like mine when you were a kid and had to make a tough decision, like who to invite to your birthday sleepover, she told you to sleep on it and decide in the morning. When President Barack Obama was considering what action to take before the capture of Osama bin Laden, [.]. Decision Making Leadership Learning deciding Decision theory Maarten Bos sleep values

7 Ways to Respond to a Lazy Co-Worker

Ron Edmondson

I’ve always valued hard work and usually resented lazy workers. I started working when I was 12 years old in a grocery store. I worked hard, gained the recognition of my managers, and was rewarded with all the hours I wanted to work. The store was a revolving door of workers it seemed.

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7 Reasons for the Rise of Mediocrity

Rajesh Setty

We all are familiar with mediocrity. It’s everywhere and growing rapidly. Here are seven reasons that are contributing to the alarming rise of mediocrity. Amplify without Accomplishment. Logically, you should accomplish first and then amplify it. It makes sense that way.

Leaders: Your emotions are contagious

Lead Change Blog

Posted in Leadership Development For just a moment, remember your favorite boss. You know the one you said you would follow anywhere if he or she ever left the company. The boss for whom you came in early and stayed late for to meet a promised project deadline. How would you describe his or her overall mood? How did [.] Leaders: Your emotions are contagious. Leadership Development Emotions Leadership social intelligence

Effective Facilitation 25


A novice manager tells people what needs to be done. A wise manager listens, questions and challenges. People are not interested in what you tell them to do (command and control). They are interested in what they control and learn from what they are doing (empowerment). Facilitation helps in both. In getting things done and

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Fortune’s “40 under 40? Includes Just 5 Women

Women on Business

Kathy Caprino. In an article on Forbes.com, Kathy Caprino asks, “Where are the Women on Fortune’s ’40 under 40′ List?” ” That’s a very good question.

Leaders: Your 10-Step Guide to Moral Decision Making

Linked 2 Leadership

Sometimes we need a “guide” to help us discern the proper action for a given situation. Your 10-Step Guide to Moral Success Ten Steps to Making Good Moral Decisions Use these steps as your guide for examining all the possible options in a situation. Go through each step in order, and make sure you do [.]. Leading & Developing Other Leaders business ethics Ethics Leadership Development moral leadership Morality values

Are Your Employees Mad As Hell and Not Going to Take It Anymore?

Tanveer Naseer

Quitting your job is not something most employees would consider doing in light of today’s weak job market. Of course, fewer still would choose to hand over their two week’s notice to the accompaniment of a marching band. And yet, this is exactly what one hotel employee recently did as seen in the aptly titled video “Joey Quits”, which has been viewed over 2 million times on YouTube.

Trick Or Treat Customer Service

What Do You Want From Them

This past weekend I took my 2007 Kia Spectra to Tire Kingdom. to get my rear brake pads replaced. I also asked the friendly attendant if they could repair the wire connections that caused my air conditioning system to not work.

Pencil Whipping


“Trust me. We know what you mean. We’ll add it to the contract later.” … Part of me, a small part, was tempted to sign the contract and move on. After all, we’d been living in temporary housing for three months and I wanted a place of my own. I wanted to be done with the whole thing.


5 Tips for Practical and Helpful Passwords

Modern Servant Leader

We all have a growing number of accounts, websites and other security measures which require an endless number of passwords. However, a primary rule of good password practices is to never use the same password twice.

7 Steps to Be a Better Manager

Ron Edmondson

Here are 7 Steps to be a Better Manager. What would you add to my list? Related posts: Are You a Leader or Manager? Are You are a Leader or a Manager? 3 Steps to Getting Things Accomplished as a Team. Leadership Organizational Leadership Team Leadership

Stop Procrastinating…Now

First Friday Book Synopsis

We all know what a problem procrastination can be on our productivity. According to Dr. Edward M. (“Ned”) Hallowell, “we procrastinate because we all have too much to do, and we want to dodge things we don’t like.” ” A Harvard Business Review article summarizes experts’ opinions, including Dr. Hallowell’s, in these five principals to follow [.]. Bob's blog entries Answers to Distraction Delivered from Distraction Dr. Edward M. ("Ned")

Books 16

How to Create Dynamic Work Environments

Leadership Freak

Performing the same job year after year is a recipe for boredom, coasting, and low productivity. Entrenched, stagnant employees protect their turf, resist change, and create roadblocks. In addition, they build power bases that instinctively fight off innovation from “outsiders.” Resistance, gossip, and manipulation become typical tools to protect the status quo. Some organizations, on [.]. Innovation Gossip Personal Growth Culture Leadership Development Organizational Development

Creating A Coaching Culture

Leaders. Better. Brighter.

Creating a Coaching Culture. . Every study of effective leaders concludes that those leaders, who get the most out of their teams, spend a high proportion of their time and energy coaching others.

6 Characteristics that All Managers Have in Common

Create Learning

This is a guest post from David C. Baker, I received a copy of his book “ Managing Right For The First Time ”. I reached out to him to write a guest article.

A revolution in management practice within the next decade

Chartered Management Institute

A heady claim I'm sure you'll agree, but that is the claim made by two visiting fellows at Cass Business School in a new book: Future Work: How Businesses Can Adapt and Thrive in the New World of Work. You are not watching this post, click to start watching

Books 11

Ask for a Favor

First Friday Book Synopsis

Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. Entrepreneurs or executives often hesitate to ask for help because they worry about being intrusive or appearing needy. The truth is that it’s innately satisfying to assist others, [.]. Bob's blog entries "The Fear That's Holding Back Your Business" Ask for a Favor Dorie Clark Harvard Business Review.

Workplace Learning Like Fads From a Popcorn Popper

Create Learning

We should focus on our five failures. Instead of following willy-nilly prescriptions that pop like fads from a popcorn popper—we should focus on five things that are fundamental—and inspired by the learning research. We should focus on the five failures. Will Thalheimer. My goal is to make your teams and leaders better, resulting in increased productivity and people who love the work they do.

Book Review: The New Leader’s 100-Day Action Plan


When new leaders are installed, they’re given a brief period of time to establish themselves and get results – sometimes as little as 100 days. (If If that leader happens to be President, then every hour of those 100 days is televised). For that reason, I’m always looking for good information that can help leaders get set in their new role, and The New Leader’s 100-Day Action Plan does just that (Full Disclosure: I was provided an advance review copy from the publicist).

Leadership Caffeine-Do You Have the Courage to Kill Your Business To Save It?

Management Excellence

Fresh off of my recent podcast interview with Geoffrey Moore on his new book, "Escape Velocity-Free Your Company’s Future from the Pull of the Past," I had the opportunity to sit down and chat with my informal Board of Advisors (2 CEOs, 1 GM and 2 Consultants and all experienced leaders) on this very topic…building a new business while running the old one.

A Sexy Way of Walking - What Does It Mean?

Building Personal Strength

Today I was thinking about an incident that occurred some time ago. I was in a crowd of people. I can't remember the venue. Maybe it was an outdoor wine tasting or an arts and crafts show. Sometimes my wife 's curiosity is attracted to things I'm not interested in and she sometimes lingers longer.

The Control Continuum – Engagement vs. Compliance

Change Starts Here

When you implement change in organizations, a key factor you must consider is control. What parts of the change must be controlled (by you), and which parts can be more guided or left up to those going through the change? You can’t have it both ways. There is a Control Continuum, and for each element of the change, you can only be in one place on the Continuum at a time. On one end of the Continuum, there is Compliance. At the other end is Engagement.

Are employees your assets or your prisoners?

Chartered Management Institute

Related Content: Businesses 'should consider employee cost strategies' You are not watching this post, click to start watching. employees health & wellbeing health and wellbeing psychological contract

Two Truths And A Lie

Bird's Eye View

Here is a great ice-breaker. It's not only useful at parties, it is a sure-fire win at business meetings where you are trying to create a sense of community and trust among your group. It works equally well among people who know one another (although you have to be a little more inventive in the things you choose to mention) and people who are strangers. In fact, a group of us played Two Truths and a Lie at the recent C200 conference in Boston last week.

Talent Management Best Practice 2 – Maintain Up-To-Date Job Descriptions

Strategy Driven

Today’s fast moving marketplace demands that companies be in an almost constant state of change in order to remain competitive. Subsequently, businesses reorganize, new roles are created, and existing positions eliminated on an almost continuous basis.

Get the Mentoring Equation Right

Harvard Business Review

This post was co-authored with Bob Moesta. While it's written from my perspective, he was central to the development of the idea. Bob is the Managing Partner of The Re-Wired Group in Detroit, an innovation incubator and consultancy specializing in demand-side innovation.

Getting Things Done (GTD) - with Six Disciplines

Six Disciplines

GTD ® is the shorthand brand for "Getting Things Done®", the groundbreaking work-life management system by David Allen that provides solutions for transforming chaos into an integrated system of productivity. Did you know that Six Disciplines embraces and extends GTD best practices with its Outlook add-in software? With Six Disciplines, you can follow the best practices of each phase of GTD: Collect, Process, Organize, Review, and Do - all within Outlook.

The George Costanza Approach to Fixing Fatal Flaws

Harvard Business Review

In my work on leadership development, the first thing I usually advise is to look past your flaws to your strengths, since no one becomes an extraordinary leader by becoming flawless. You become a great leader, our research shows , by having strengths so profound people forgive, if not completely overlook, your faults. But about 20% of the time, I encounter a person whose flaws are so deep that no strengths can make up for them. I'm not talking about run-of-the-mill, we're-all-human, flaws.

“If, God forbid, you were run over by a bus …”

The Organized Executive's Blog

At one point my team was responsible for delivering 17 products to our print shop every 10 business days, excluding special projects (and we always had a special project). Having dedicated employees was essential. During flu season, however, I sometimes had to talk them out of coming to work. Nearly three-fourths of employees will go to work when they are sick, a CareerBuilder survey found. As a result, more than half of workers say they have become ill because a co-worker came in sick.

Reorganizing? Think Again

Harvard Business Review

If you ask managers to name their favorite sport, you'll hear a wide variety of answers: Football, baseball, tennis. But what they won't tell you is the one sport that all managers play the most: The Game of Reorganization. Managers love to reorganize at almost every level. Whether triggered by a leadership transition, a fundamental change in the business, an acquisition, or poor performance; lines, boxes, and people tend to move around.

Steve Jobs: Simplifying, Perfecting, Timing

Eric Jacobson

Interesting observation about Steve Jobs from Bloomberg's Business Week magazine: "People credit him as an inventor akin to Edison, but his real genius was seizing upon existing concepts, simplifying and perfecting them, and then putting them forward at exactly at the right moment.".

Profiting from the Golden Rule

Harvard Business Review

Listen in on MBA classes and corporate conferences and you will hear a lot of talk about the need for inspiring missions, ethical behavior and transcendent purpose. And judging from the "core values" statements in most annual reports, the vast majority of business leaders want their companies to grow by enriching the lives of their customers and employees. And yet, this can often sound like so much fluff in the real business world.

A Party-Pooper's Take on Halloween

Building Personal Strength

In America we have our own collection of holidays. People send cards, gather, and celebrate. And oh yeah.buy things. That really is the main point of most of our holidays. I'm partial to Thanksgiving, because of the family gathering. My least favorite holiday is Halloween.