Tue.Jun 20, 2017

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How to Build More a Customer-Centered, Empathetic Workforce

Let's Grow Leaders

When you call customer service you want to know 2 things: (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? You don’t have to be a customer service expert to know within 20 seconds whether the guy on the other end of the phone cares and is eager to help. When we work with customer service departments, empathy is always identified as a top MIT (Most Important Thing).

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Humility is the New Smart: Are You Ready?

Leading Blog

S MART used to be a quantity game. “I know more than you. I get more things right.” But Ed Hess and Katherine Ludwig say that in the new Smart Machine Age, that’s losing game. The new smart is about quality. Specifically, the quality of your thinking, your listening, and your relating and collaborative skills. Are you ready? The Smart Machine Age (SMA) will revolutionize how most of us live and work.

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Listen Up! 5 Ways To Improve Your Leadership Listening Skills

Tanveer Naseer

The following is a guest piece by Jackie Edwards. Are you part of the 25 per cent of leaders who aren’t really listening to their employees? It could be harming your reputation and career. Even though you might have great analytical skills and intelligence, not listening properly decreases the effectiveness of your leadership role. Become a better listener and everyone wins: your employees feel part of a team and you can lead them to success.

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4 Dangers of Digital Communication and 8 Tips to Avoid Them

Jesse Lyn Stoner Blog

Guest post by Naphtali Hoff It’s no surprise that we use email and text for so many of our communications. It’s often faster, it’s neater, and it can easily be saved for future reference without paper sifting and clutter. Digital communication allows us to send and reply at our own convenience. And you can communicate with […]. The post 4 Dangers of Digital Communication and 8 Tips to Avoid Them appeared first on Seapoint Center for Collaborative Leadership.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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3 Fundamental Secrets for Mastering Time Management

Women on Business

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us. [link].

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When solving problems can get you killed

Persuasive Powerhouse

Last week I had the pleasure of spending time with local non-profit leaders, teaching them to incorporate real coaching into their management/leadership tool kit. Within a couple of hours, the group was well grounded in the pillars of “real coaching” – listening, asking powerful questions, and moving the coachee to action. Once we moved beyond those pillars, there was some regret expressed by the leaders that they would have to let go of solving other’s problems for them.

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Why Heroic Leadership Is Needed Now More Than Ever

Lead from Within

Recently I was at an event at the Princeton Club talking about my new book, The Leadership Gap: What Gets Between You and Your Greatness. Someone there asked me an intriguing question: “With all the work you do with leaders around the world, who are the leaders you most admire?”. I thought about it for a split second before answering to the room, “If you are living bravely and leading courageously, you are my hero.

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How to Find and Invite Others to Ride the Bull with You

Leadership Freak

Leading is like riding a bull in the rodeo. I recently asked a leader, “What shifts for you if you think of inviting someone to ride the bull with you?

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The Allen Wrench Saga

Kevin Eikenberry

Today’s leadership lesson comes from a recent delivery of eight chairs to my house – that’s right, there are even leadership lessons in furniture and allen wrenches. Check it out in the video below. Tweet it out: When doing a task, sometimes the best thing you can do is stop and ask: Is this the […]. The post The Allen Wrench Saga appeared first on Kevin Eikenberry on Leadership & Learning.

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Love Your Story (and What I Learned from Michelle Obama)

Talent Anarchy 1

A few weeks ago, I had the opportunity to hear our former First Lady, Michelle Obama, speak at a conference. She is a remarkable human being and someone with much to teach us. She really got my attention when she started talking about authenticity. She explained that authenticity is really about owning and loving your story (this is my interpretation of what she said, not her exact words).

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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INC: 1 Surprising Thing That Keeps Good Leaders from Becoming Great

Lead from Within

A great leader possesses strengths and qualities that stand out to those who wish to achieve greatness in their own right. Steve Jobs placed no limits on imagination and fearless innovation. Richard Branson believes in his people, values integrity, and embraces life with a passion. These are undeniable assets, but something equally important lies in the gap between the admirable qualities and the weaknesses that put a leader’s greatness at risk.

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How To Do Five Percent More To Achieve Extraordinary Results

Eric Jacobson

“Making small changes to reach big goals is the answer,” says entrepreneur and bestselling author Michael Alden in his book, 5 % MORE: Making Small Changes To Achieve Extraordinary Results. “If you just put 5% more effort into any aspect of your life, you will not only achieve your goals, you will surpass them,” he explains. “Far too often, people become paralyzed when they want to improve their lives, because the effort to reach their goals seems overwhelming,” adds Alden.

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INC: It’s Lonely at the Top — Here’s How to Know if Your Stress Is Business or Personal

Lead from Within

It can be lonely at the top. That’s why so many leaders seek out someone who can help them see things in a more objective light. In decades past, psychiatrists held this position — but admitting to seeing a shrink can still carry some stigma in the C-suite. Likewise, the counsel gained from conversations with subordinates, or even peers, can be tinged with political agenda.

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Determining How Fast or Slow To Make Decisions as a Leader

Ron Edmondson

As leaders, we constantly have to make decisions. Everyday there are countless decisions made, which impact or teams and mission. Good leaders understand the ramifications of decision-making and learn to use this power wisely. In my experience, usually there are two immediate considerations when I am presented with the the opportunity to make a decision – fast or slow.

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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.

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Changing Company Culture Requires a Movement, Not a Mandate

Harvard Business Review

Culture is like the wind. It is invisible, yet its effect can be seen and felt. When it is blowing in your direction, it makes for smooth sailing. When it is blowing against you, everything is more difficult. For organizations seeking to become more adaptive and innovative, culture change is often the most challenging part of the transformation. Innovation demands new behaviors from leaders and employees that are often antithetical to corporate cultures, which are historically focused on operati

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Your New Hires Won’t Succeed Unless You Onboard Them Properly

Harvard Business Review

Nicholas Blechman for HBR. It used to be that onboarding was a process of just a few days, but new research shows that spending as much as a year helping new employees get up to speed in the workplace is necessary to capitalize on the skills, knowledge, and excitement they bring to the organization. What’s more, companies with successful onboarding programs are not just more likely to retain their new hires but even report measurable profit growth.

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The Best Approach to Decision Making Combines Data and Managers’ Expertise

Harvard Business Review

Data is now the critical tool for managing many corporate functions, including marketing, pricing, supply chain, operations, and more. This movement is being further fueled by the promise of artificial intelligence and machine learning, and by the ease of collecting and storing data about every facet of our daily lives. But is the pendulum starting to swing too far?

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Getting Buy-In for Predictive Analytics in Health Care

Harvard Business Review

Jennifer Maravillas for HBR. According to the National Academy of Medicine (formerly the Institute of Medicine), the U.S. health care system spends almost a third of its resources — $750 billion annually — on unnecessary services and inefficient care. New predictive analytics tools promise to reduce waste and improve care by forecasting the likelihood of an event — for example, a patient being readmitted to a hospital or developing a life-threatening infection — and allow

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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What a Changing NAFTA Could Mean for Doing Business in Mexico

Harvard Business Review

Multinational companies operating in Mexico are facing a great deal of uncertainty. The possibility of a contentious renegotiation of the North American Free Trade Agreement (NAFTA) has led to delayed or canceled investments in what has been one of Latin America’s most economically stable markets. Mexico’s fast-approaching July 2018 general election, of which the populist leftist candidate Andrés Manuel López Obrador is the current frontrunner, is further making the case fo