Mon.Oct 10, 2016

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Energy and Flow

Lead Change Blog

We perform our best when we are in the energy and flow of the moment. Think of a river running downhill on the side of a mountain. The water is perfectly in balance with the rocks it is flowing over and the width of the stream bed, as gravity naturally draws the stream downwards. No matter what you are doing, it will always be better when you are tapping into your natural energy and flow.

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Why We Connect

Michael Lee Stallard

Peter DeMarco, a writer in Boston, lost his 34-year old wife, Laura Levis, following a severe asthma attack. Last week, The New York Times reprinted Mr. DeMarco’s “ A Letter to the Doctors and Nurses Who Cared for My Wife.” It went viral. Take time to read it. Mr. DeMarco’s letter expresses his profound gratitude for the words and deeds of doctors, nurses, technicians and the cleaning crew during his wife’s seven days in the ICU.

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7 Secrets to Spotting People You can Trust

Leadership Freak

Failure awaits all leaders who trust the wrong people. Surround yourself with people you can trust. Few things are more powerful than a team of talented people who trust each other.

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6 Leaders You Should Know

Joseph Lalonde

Y ou regularly hear from me on topics ranging from leadership to personal development to family matters. Today, I want to introduce you to a few amazing leaders I’ve met in my journey. 6 Leaders You Should Know. 1. Brian Dodd : Brian’s been a good friend of mine for quite a few years. Originally, Dan Black introduced me to him. Then, I had the pleasure of meeting Brian in person at a Catalyst Conference.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Great leaders engage and communicate

Lead on Purpose

Guest post by Annabelle Smyth Learning how to communicate with your employees is vital to being a great manager. A leader that knows how to communicate and understands an employee’s situation is one that employee’s want to work for.

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How to Be Smarter Every Day

Kevin Eikenberry

Pretty much everyone I’ve ever asked about this would say they would like to be smarter. And that goal of being smarter, stated or not, is common regardless how confident people are, their level of self-esteem, and even their actual or perceived level of “smartness.” It starts when we are very young – we want […]. The post How to Be Smarter Every Day appeared first on Kevin Eikenberry on Leadership & Learning.

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Stu Leonard’s Secret for Great Customer Service

Chart Your Course

At the front entrance of Stu Leonard’s Grocery Store stands a large boulder. Engraved in the boulder are these words: “Our Policy. Rule 1: The customer is always right! Rule 2: If the customer is ever wrong, re-read rule 1″ This inscription in stone illustrates the attitude needed for exceptional customer service. Stu Leonard has successfully transformed their policy into action to over 100,000 weekly customers.

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Are You Cool or Cruel With Your Feedback?

Anese Cavanaugh

I was facilitating a multi-team session recently when the topic of dealing with "tough employees" came up. Apparently there was an employee who was making everyone's life miserable. And no matter what they did, he wasn't shifting. They didn't feel like they could fire him yet, so they just worked around him, tolerated him, complained to each other, and hoped it would get better.

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A “this is on the way” heads up about our site – 15minutebusinessbooks.com

First Friday Book Synopsis

Just fyi — we are in the midst of transitioning over to our new site. All of the past blog posts will be available, and your “old book marks” will theoretically work for a while. But, after it is all completed, you might want to change your bookmarks. For a quick look, go to 15minutebusinessbooks.com. All of… Read More A “this is on the way” heads up about our site – 15minutebusinessbooks.com.

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3 Key Lessons From Some of the Most Influential People on the Planet

Steve Farber

Bernie Swain is the man who knows everyone. Not literally, mind you, but I’ve never met anyone who knows more people worth knowing than the co-founder of the Washington Speakers Bureau. He’s worked with and befriended almost every person of influence in our modern era–three of the past four U.S. presidents, the last four prime ministers of Great Britain, five secretaries of state, and just about every noteworthy government, sports, military, literary, or business legend.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The 4th “C” of Adding Healthy Team Members

Ron Edmondson

I believe there is a fourth “C” to finding good team members. Unfortunately, I had to discover it the hard way. You’ve possibly heard of the 3 C’s of finding the best team members. I think Bill Hybels is often credited with them. Chemistry. Competence. Character. Bill Hybels appears to be a genius leader. I agree with all of them.

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Leadership Quotes From John C. Maxwell

Eric Jacobson

The real gems in John C. Maxwell's book, Everyone Communicates Few Connect , book are the abundant leadership and communication quotes, such as these: To add value to others, one must first value others. People may hear your words, but they feel your attitude. All good communicators get to the point before their listeners start asking, "What's the point?

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Understanding Data is Often Challenging

Deming Institute

Using data to understand the system and validate our theories and successful improvements is an important part managing well. In some cases it is fairly easy to understand and collect data that provides a clear and accurate measure of what we care about. But getting data that helps can also be very challenging. Creating a management system that aims to use data while focusing on continually improving is a great start.

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How To Sell Using Storytelling

Eric Jacobson

Last month brought the much anticipated release of Paul Smith 's new book, Sell with a Story: How to Capture Attention, Build Trust, and Close the Sale. I'm a big fan of Paul's earlier best-sellers, including Lead with a Story and Parenting with a Story. And, the newest installment in the series is equally good, informative, practical and actionable.

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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.

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Todd Durkin on Leadership & People

Leading Blog

T ODD DURKIN is one of America's top fitness trainers helping people move beyond their perceived limits from the inside out. The principles he uses in his approach to his work are something all leaders can consider and apply. Durkin brings servant leadership to all that he does. He has been motivating others with his Word of the Week (WOW) since 2011 and has now compiled them in a single book, The WOW Book.

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How to Build a Strong Relationship with a New Boss

Harvard Business Review

Your boss has decided to move on, and someone else is taking his place. How should you establish a positive, productive working relationship with your new manager? How do you get to know them without seeming like a kiss-up? And what’s your role in getting them up to speed on the job? What the Experts Say. It’s important to start off on the right foot with your new boss. “Recognize that people do draw some impressions about you pretty quickly,” says Karen Dillon, coauthor

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Don’t Forget to Connect Customer Service Week with Strategy

Strategy Driven

This week, thousands of organizations around the world are recognizing Customer Service Week. It’s encouraging to see companies across all types of industries make an effort to celebrate their commitment to customer satisfaction. However, many leaders are doing their organizations a disservice by not using Customer Service Week to its fullest potential as a platform for employee engagement that fosters a deeper culture of service.

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Why Your Partnership Contract Is Too Important to Be Left to the Lawyers

Harvard Business Review

Juan Díaz-Faes for HBR. Behind every partnership lurks an “incomplete contract” — a concept for which Harvard’s Oliver Hart just earned a Nobel prize in economics with MIT’s Bengt Holmstrom, who worked on related topics. This Nobel is the third to go to scholars working on what economists today call contract theory.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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When Saying Something Nice Is the Only Way to Change Someone’s Mind

Harvard Business Review

When town hall participant Karl Becker got the closing question in the second presidential debate, I was thrilled to see him ask the same question I had submitted to the openquestionforum.org the prior week. Some viewers may have laughed at the naiveté of our kindergarten-level suggestion to name something positive about your opponent. But not behavioral scientists.

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Why People Do — and Don’t — Participate in Wellness Programs

Harvard Business Review

Employers want healthy, happy and productive employees, and they often turn to wellness program as the answer. But getting employees to take action — to actually participate in these programs — well, that’s another story. We recently surveyed 465 full-time employees from companies that currently offer a health, wellness, and fitness program, as part of our ongoing efforts to understand the rapidly changing needs of both wellness program participants and those who don’t ta

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Two Ways to Break into India’s Consumer Market

Harvard Business Review

While India is the fastest growing major economy in the world today, some foreign companies are still struggling to enter the market there. However, recent developments have opened new doors for consumer product companies to expand their presence and sales in India, at much lower risks. Giant companies such as Coca Cola , L’Oréal and PepsiCo have made large, profitable investments in India, but many others are absent or have withdrawn, including Henkel , Mary Kay and Sara Lee.

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An Ode to the Underappreciated Spreadsheet

Harvard Business Review

Spreadsheets get a raw deal. We are so dependent on tools like Excel and Google Sheets for managing budgets and P&Ls that it’s easy to fall into the trap of seeing spreadsheets only as applications for managing money, or at the very least, for working with numbers. But the structure and features of spreadsheets make them so useful for a wider range of purposes, from project planning to writing.

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2024 Payroll Calendar Templates

These calendars provide pay period dates and paydays for biweekly, semi-monthly, and monthly payroll in 2024. Use them as a reminder or share with employees so they can celebrate payday.

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Why Lincoln Hid His Strongest Feelings from the Public

Harvard Business Review

Abraham Lincoln is perhaps the last leader I was expecting to be invoked during last night’s humiliating U.S. presidential debate — a conversation that, like so much of this campaign, demeaned not only the candidates and commentators, but also every other American. Still, when Hillary Clinton was asked by moderator Martha Raddatz to explain comments she allegedly made in a speech to Goldman Sachs – remarks leaked recently and in partial form by Wikileaks – in which she pu

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As Work Changes, Leadership Development Has to Keep Up

Harvard Business Review

As work itself is changing, some of the basic tenets of leadership development are being challenged. The very idea of leading people in jobs is changing with the democratization of work and the continued advance of digital technology. These twin forces are moving work beyond the traditional structure of activities that are organized into stable jobs within a siloed organization.