Tue.Dec 20, 2016

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Leading From “Sloppy Joe’s”

Lead Change Blog

If a movie had the role of “bar” in it, Sloppy Joe’s would win the Academy Award. It is situated in bar heaven—on Duval Street in the middle of Key West, Florida. It is dark, smelly, and loud. It is no diner with a bar; it is a bar with an attitude. Its walls have no doubt eavesdropped on countless propositions, provocations and predictions. The cracked mirror over the bathroom sink has reflected many inebriated promises never kept.

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My Gift To YOU.

Rich Gee Group

During this holiday season, I want you to spend some time and relax. Don’t think about work, politics, the economy. anything. What do I want you to do? Those things that make life special — spend time with friends and family, read a good book, watch a fun video, catch that movie you’ve been wanting to see. To help you relax, I’ve linked to some of my favorite books, videos, and music I’ve experienced this year.

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5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

The following is a guest piece by EMEA Marketing Director Monika Götzmann. The level of customer service you provide can go a long way towards determining whether your business is a success or failure, which is why companies invest so heavily in training and customer service courses. Nevertheless, training your staff to deliver great customer service should be a continuous process.

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10 Reasons to Forgive a Colleague This Holiday Season

N2Growth Blog

The holidays are a great time for reflection. They allow us to think back and review the past year and appreciate all of things that we can be thankful for. They also allow us to consider some of things that didn’t go so well this year and determine opportunities for improving them. One thing that we all can do to improve things for next year is forgive someone that we work with.

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How to Build the Ideal HR Team

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

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5 Powerful Leadership Behaviors Any Leader Can Do in 2017

Leadership Freak

#1. Distill challenges and opportunities into one word. Create focus. All high performance requires focus. Chasing urgencies dilutes success. Choose what matters. Ignore what doesn’t matter. (You can’t have it all.

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Listening to make a difference

Persuasive Powerhouse

I have been obsessed with the simple act of listening for a long time. Not because I’m good at it (I’m not) or because it’s a n essential part of my craft (it is). I’ve always known that my preoccupation has to do with the fact that like many of you, I’ve recognized that the times I’ve felt listened to are rare. Yet I know what those times mean for me.

More Trending

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Why Every CEO Needs a Leadership Coach

Coaching Tip

Every Chief Executive Officer (CEO) is "on the stage" the majority of his or her work life but needs pre-performance quiet and confidential time to be creative, bounce their ideas off someone in a safe environment, and explore the unintended consequences of their future actions. Engaging in a personal coaching conversation is a refreshing opportunity where the CEO can be completely open and creative in a confidential and safe place.

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The Worst Kind of Corporate Theft

Kevin Eikenberry

With a title like this one, you might think this is a video about people raiding the supply closets to “borrow” paper and pens for home. It’s not! But it’s likely something that is still happening in your office and your team. Check out the video below to find out how you can avoid this […]. The post The Worst Kind of Corporate Theft appeared first on Kevin Eikenberry on Leadership & Learning.

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Top Change Articles for 2016 at Enclaria

Change Starts Here

Can you believe another year is coming to a close? The following are the most popular posts of 2016 at the Enclaria blog. Which were your favorites, and what did you miss? Thank you for reading and sharing! What topics would you like to see covered next year? Please reply in the comments. Yes, You Should Be a Change Agent… Or Hire One. In response to a Forbes article insisting change agents aren’t needed, I set the record straight about what change agents do (at least the good ones)

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Unpacking the Components of Hard Work to Design Better Work Conditions

Curious Cat

Effort is grossly underrated by Jamie Flinchbaugh: There is a common phrase of “work smarter, not harder.” I get the appeal of that. Effort without clarity, efficiency, and effectiveness, has severe limits. Working smart is essential. But does that mean working hard has no value? No, effort is grossly underrated. I believe we should aspire to work smarter and harder.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How Much Should You Pay Your Staff?

Strategy Driven

Photo courtesy of Pixabay. If you’re a start-up business looking to hire employees, you’ll need to consider how much money is enough to keep your staff happy without your business suffering. To stop you skimping out or overspending, here are some ways to budget for your staff and ensure they get the most suitable rate. Know how much you can spare. Consider how much you need to comfortably live on and if you will need to make any cuts.

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10 Questions Every Leader Should Ask

Eric Jacobson

Here are 10 important questions business leaders should ask, according to Ken Blanchard and Garry Ridge , authors of Helping People Win At Work : Does my business have a clear, meaningful, and easily understood vision/mission? Do I have the right people in the right seats on the bus? Do I have a BHAG (big hairy audacious goal), and have I communicated it to my employees?

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Combining Methods To Boost Your Web Presence

Strategy Driven

It’s probably the biggest question for your business. ‘How do I get noticed?’. Well, how do you? If you’re a business, then it’s likely you’ve got dozens of well-equipped competitors out there, ready to snatch your customers away from you. It’s likely that the stores you are fighting over customers for have bigger budgets than yourself. It’s not a battle you need to worry about though.

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7 of the Most Frustrating Things Pastors Experience

Ron Edmondson

This post, and the opposite one before it, ( 7 of the Most Exciting Things Pastors Experience ) actually began when I received this question on my blog. Ron – What do you think are some of the most frustrating things pastors experience? Great question. I decided to first address some of the exciting things, but, like most jobs, there are frustrating things about the job.

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The Complete People Management Toolkit

From welcoming new team members to tough termination decisions, each employment lifecycle phase requires a balance of knowledge, empathy & legal diligence.

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Virtual Coffee – A Power Tool for Connecting

Your Voice of Encouragement

What if you had a way to give free positive publicity to one of your key connections or influencers? Would you do it? Recently I joined the community of More Clients More Fun to learn more ways to leverage the power of LinkedIn to build strong relationships. I was intrigued with one of the strategies suggested by the program’s creators, Ana Melikian , Paul McManus and JoAnne Henein.

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Business Leaders Strive to Combat Plummeting Employee Engagement Rates

Women on Business

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us. [link].

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The 5 Skills That Innovative Leaders Have in Common

Harvard Business Review

Innovation is critical in a knowledge economy — driving growth, new products, and new methods of delivering value to customers. According to PwC’s 2015 study on Global Innovation , U.S. companies spend $145 billion dollars in-country on R&D each year. And yet, despite its importance, innovation is a difficult quality to cultivate both in leaders and in organizations.

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The Reasons We Buy (and Eat) Too Much Food

Harvard Business Review

About 2,300 holiday seasons ago, the Greek philosopher Epicurus wrote a letter to his friend Menoeceus in which he noted: “a wise person does not simply choose the largest amount of food but the most pleasing food.” As we find ourselves in another season of joyous excesses, we may wonder why we don’t heed this advice. It’s certainly not because we’re already disciplined eaters.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The Benefits of Hiring Your Best Customers

Harvard Business Review

I am a big proponent of superconsumer strategy : find, listen to, and engage with your most passionate customers; understand their tastes, emotions, and behaviors; lean into the aspects that also resonate with a much larger group of potential superconsumers; and then tailor your decision making, coordinate, and concentrate your cross-functional investments, and innovate—both your product and your business model—to give these consumers what they want and need.

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The “Business in Society” Imperative for CEOs

Harvard Business Review

The contemporary CEO must not only be expert at addressing the commercial verities of products, markets, and competitors. She must also have the experience and capability to address business-in-society issues—legislation, regulation, investigation, enforcement and litigation — that now create risk and opportunity in all dimensions of corporate activity.

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Why Two Financial Targets Can Be Better than One

Harvard Business Review

As consultants, we once helped a manufacturing plant director discover how we could save $20 million from his costs in the coming year. His response? “I don’t want $20 million. I only need $3 million to meet my objectives. Why would I contribute more than that?” The director contended that delivering the full improvement would hurt him in two ways.

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9 Sustainable Business Stories That Shaped 2016

Harvard Business Review

In 2015, the world pivoted in a historic way toward sustainability. Debates about climate change melted away. Every country committed to action in the form of the Paris Agreement. Even the Pope spoke to the issue , reminding us that we’re all connected. It was a productive 12 months, to say the least. Then came 2016. Every year, I find big themes or specific company stories that I feel are impressive, important, or indicative of where the world is going.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.