The Iceberg of Organizational Knowledge: How to Unlock Tacit Knowledge
QAspire
JULY 18, 2024
Knowledge in organizations flows “across” people and teams. Real knowledge resides in the network of people and its interactions. Everything that is found in documents, systems, process flows and tool kits is “explicit” knowledge that is useful to sustain the business and keep the “status quo”. That is the tip of the iceberg – visible and accessible.
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