Wed.Jun 29, 2016

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What To Do When The Customer is Wrong

Let's Grow Leaders

The only problem with the concept, “The customer is always right,” is that sometimes they’re wrong. If you’ve been in any kind of customer-facing position, I know you’re with me. Sure, there are many, many circumstances where the only choice is to bite your tongue and concede, for the good of the customer experience. But some wrong is just, well…wrong.

Training 337
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Leadership – It’s Not About You

N2Growth Blog

If you think leadership is about you, your ego has led you astray. Leadership has little to do with you and everything to do with those you lead. If you think leadership is about the bottom line, think again; it’s about the people. Without the people there is no bottom line. Closely examine the core characteristics of great leadership, and you’ll find it’s not power, title, authority or even technical competency that distinguishes truly great leaders.

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5 Insights Into Leadership Development Future (Part 4)

Leading in Context

By Linda Fisher Thornton This post is Part 4 in the series "5 Insights Into Leadership Development Future.". The previous posts in the series in case you missed them: Part 1 on Global Trends Part 2 on Wholeness. Part 3 on Growth and Human Development In Part 4, we take a look at positive ethical values and the search for meaning.

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Four Important Toasts to Improve the FATE of Your Team

Lead Change Blog

The release date of this article was strategically planned – because toasts should not be reserved for New Year’s Eve only. Toasts should not be unspoken until the end of your season or project. Team celebrations and personal reflections should, like feedback, be shared and encouraged on a consistent basis. It is always a good time to remind ourselves of what is important moving forward and to celebrate the small successes of our recent past.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Improving the Efficiency of Your Business the Smart Way

Women on Business

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us. [link].

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Three Blogging Essentials

Jesse Lyn Stoner Blog

After five years of writing my weekly leadership blog, I have taken some time to reflect on what has contributed to its success. These are my major lessons learned on how to establish a blog that people want to read. Three Blogging Essentials 1. Content, content, content. Without a doubt, content is the NUMBER ONE driver […]. The post Three Blogging Essentials appeared first on Seapoint Center for Collaborative Leadership.

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The Simplest Coaching Pattern Imaginable

Leadership Freak

Coaching closes gaps between current and desired states by tapping strengths. Six leadership styles*: Visionary leaders move people toward shared dreams. They are most useful when organizations need change or clear direction.

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"If you're going through hell, keep going." (Churchill said that a while back.)

Jason Womack

What do you want? I’ll put money down that you’d say something like: I want to make money. I want to make a difference in people’s lives. I want it all to mean something… When things are good, you’re fine.

Goal 133
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Yes, It’s still worthwhile to read, and understand, Aristotle – business knowledge alone is not enough

First Friday Book Synopsis

It goes by a lot of names and labels. “Start with why” says Simon Sinek. We need more liberal arts studies, says a panel at the Aspen Institute. From this article in The Atlantic, Why America’s Business Majors Are in Desperate Need of a Liberal-Arts Education, by Yoni Appelbaum: …business majors seem to be graduating… Read More Yes, It’s still worthwhile to read, and understand, Aristotle – business knowledge alone is not enough.

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2 Techniques to Surface Your Consulting Prospects’ Burning Desires

David A Fields

Jordan Jellblottom, CEO of Jellmotion, has your proposal. In fact, Jordan’s had your proposal for about eight weeks. Even though you were told the project is high priority, Jordan’s not responding to your emails or phone calls. No signed project. No polite rejection either. Nothing. Why? I’ve often said that a proposal collecting dust, unsigned on a prospect’s desk indicates a lack of Want.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Starting Thought: Evolving

leaderCommunicator

A mindset that every leader should tattoo on (their brains).

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Overcoming the Barriers to Corporate Entrepreneurship

Strategy Driven

How do organizations achieve longevity, the kind of longevity that survives long past the founder or any particular leader or leadership team? Professors of business and corporate strategy (which includes me) research and lecture about the goal of long-term “sustained” competitive advantage, driven by grand plans that mesmerize and seduce the most seasoned leaders and leadership teams.

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Business And Life Lessons My Father Taught Me

Eric Jacobson

My father passed away 15 years ago this month. What he taught me has served me well in business and in life. Even lessons I learned when I didn't at the time necessarily realize I was learning from him. So, I thank my dad for teaching me the following business and life lessons : Listen - Growing up, I thought my Dad was perhaps shy or quiet. Really, he was just a great listener.

Bond 50
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7 Leadership Paradigms Needed for Church Growth

Ron Edmondson

I speak with churches every week who want to grow again, but nothing they do seems to work. I have heard people say it’s often a vision problem. It could be, but I think they are likely other reasons. In fact, the church – although it may not be living it – actually has the clearest, best defined vision of anyone. We are to “Go and make disciples” There are obvious problems in these churches – for example, most aren’t really doing anything new.

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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.

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The Courage Solution

Eric Jacobson

The Courage Solution , a new book by Mindy Mackenzie , is all about the simple truth that the only thing you can reliably change or control is yourself. So, that is why Mackenzie wrote her book -- to teach you how to take actions that ultimately will improve your impact on the job and increase your happiness and fulfillment in your career. Mackenzie's quick-read strategies focus on these four key areas : Part 1: You Firs t offers techniques to take ownership and accountability for creating a car

Advice 50
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Unintended Consequences

Curious Cat

Using data to understand your processes and improve them is very useful. But using data often results in unintended consequences. If you don’t have a good understanding on the pressures collecting data will bring to bear on the system you can create pressure for results that damage the delivery of value to customers. In this example there are requirements to take action if certain conditions are present.

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A Leaders Guide To Executive Coaching

My Own Coach

This week’s post is aimed at leaders preparing to embark on executive coaching, encouraging them to take responsibility for their own learning and get the very best from the coaching relationship. There is little written to which people can turn that is specifically for them to make sense of, understand and be a collaborative partner […].

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How to Write a Mission Statement and Sample Statements?

Rapid BI

How to write a mission statement for your business. The post How to Write a Mission Statement and Sample Statements appeared first on RapidBi.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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3 Ways Social Entrepreneurs Can Solve Their Talent Problem

Harvard Business Review

Vincent Tsui for HBR. The impact of “social entrepreneurs” — individuals who deploy innovation and market forces to fill social needs — is growing. Bringing light to Africa , mobile banking to Bangladesh , low-cost health care to Nepal, or better school lunches to the American cafeteria: In all these cases, the private sector is a big part of the action.

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Stop Making Gratitude All About You

Harvard Business Review

You read a lot these days about research showing that practicing gratitude — making a deliberate point of being grateful for the good things in your life — has all sorts of benefits for happiness and well-being. These articles usually end with a call to start a gratitude journal to reap the full benefits of being thankful. There’s nothing wrong with that.

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What the Best Cross-Cultural Managers Have in Common

Harvard Business Review

Most large organizations today are looking for leaders who can easily and effectively move between countries and cultures, taking on expat assignments, understanding disparate markets, and managing diverse teams. Where can they find such talent? My advice is to look to a group of people I call “global cosmopolitans”— highly educated, multilingual professionals who have already lived, worked, and studied for extensive periods outside their home regions.

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Companies Are Turning Drones into a Competitive Advantage

Harvard Business Review

Armed with an array of sensors, commercial drones are about to become a new source for digital information. We expect the drone market to surge to nearly $7 billion by 2020 globally, driven by regulatory clarification, continuously decreasing component costs, and – most important– ongoing innovation that connects drone capabilities to big-data analytics.

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2024 Payroll Calendar Templates

These calendars provide pay period dates and paydays for biweekly, semi-monthly, and monthly payroll in 2024. Use them as a reminder or share with employees so they can celebrate payday.

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A CEO’s Guide to Navigating Brexit

Harvard Business Review

The Leave campaign’s victory, with a margin of 3.8 percentage points, has likely ushered in a protracted phase of uncertainty for the UK, EU, and global economies. A systemic shock cutting across industries and borders, Brexit poses significant strategic challenges for business leaders as they navigate the fallout. Judging by our interactions with CEOs around the world to date, some of their burning questions are: What are the elements of uncertainty created by Brexit?

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How Facebook Tries to Prevent Office Politics

Harvard Business Review

When personal motivations trump company goals, it can hinder a company’s ability to get things done. Since our earliest days at Facebook, we’ve been mindful about not letting office maneuvering poison work life. We’d seen the negative effects that certain kinds of political behavior can have when they creep into office life, and we wanted to make sure we didn’t let them creep into ours.

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The U.S.’s “Special Relationship” Is with Germany, Not Britain

Harvard Business Review

The day after Britain’s vote to leave the European Union, President Obama went on record to reassure Prime Minister David Cameron that there would be no major change in American policy toward Britain. The two countries, he said, had always had a special relationship and this would continue. It was not the first time this “special relationship” has been invoked.