Leading Blog
FEBRUARY 17, 2019
Thomas Jefferson was skilled in many fields. In December 1962, John F. Kennedy entertained a group of Nobel prize winners in the White House and welcomed them as the most distinguished gathering of intellects to dine in the Executive Mansion “with the possible exception of when Mr. Jefferson dined here alone.” Jefferson cared for people and always offered advice when asked.
Michael Lee Stallard
FEBRUARY 17, 2019
My wife Katie and I recently interviewed with Doug Hensch, host of the Looking for And podcast. In the interview, we seek to answer why some organizations both consistently outperform their competitors AND serve as great places to work. We also share how Katie’s cancer journey influenced our thoughts on loneliness, resilience, and Connection Culture.
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Kevin Eikenberry
FEBRUARY 17, 2019
Have you ever noticed that some of the best conversations happen when people are relaxed and in their element? While you might think the best leadership development lessons might come from a board room, or a classroom, sometimes they come in the casual conversations. What if you could listen into 24 of those conversations and […]. The post Leadership Lessons in Casual Conversations appeared first on Kevin Eikenberry on Leadership & Learning.
Mike Cardus
FEBRUARY 17, 2019
Buffalo NY CEO’s are concerned about Innovation, Goal Setting and Assessment, plus Societal and Market Change. I recently attended the Buffalo Niagara Partnerships CEO’s Speak event. The talk shared survey data from 427 business leaders in all sectors; the Siena College Research Institute did the survey. An area of focus is the shifts or impacts of innovation and market change or the increase in felt complexity of the business leaders.
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Leading with Trust
FEBRUARY 17, 2019
I have to admit, it’s easy for me not to notice. I get focused on my own goals and priorities and everything else around me seems to fade from view. That focused attention is a good thing when I need to meet a deadline or accomplish an important task, but when it comes to leading people, it’s a deadly mistake. I can get so wrapped up in my own agenda that I neglect to notice the needs of my team members.
Eric Jacobson
FEBRUARY 17, 2019
Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder. So, here's a checklist that is primarily from sales expert and author Paul R. Timm that you can use to evaluate your organization's customer service via the phone: 1.
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Eric Jacobson
FEBRUARY 17, 2019
Eric Harvey and Al Lucia wrote a booklet called, 144 Ways To Walk The Talk. They provide the following great, simple and straight-forward advice about giving feedback: Make it timely -- give your feedback as soon as possible to the performance. Make it individualized -- tailor your feedback to the feedback receiver. Make it productive -- focus your feedback on the performance and not the performer.
Eric Jacobson
FEBRUARY 17, 2019
Author Harvey MacKay wrote the following spot-on advice years ago in a column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We can't meet that deadline.
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