Mon.Oct 24, 2016

article thumbnail

Does Your Customer Feel Like a Commodity?

Let's Grow Leaders

Once your product becomes a commodity, you’re hosed. Even your once loyal customers start looking around for where they can get your offering cheaper, faster, or with less hassle. Most companies get this and take deliberate steps to differentiate their products. Sadly, as companies work to scale, one of the biggest mistakes I see is that they begin to de-personalize the customer experience in the name of efficiency. .

article thumbnail

Four Myths About Conflict Resolution

Lead Change Blog

Conflict has a bad rap. When I ask audiences what’s the first thing that comes to mind when they hear the word “conflict,” I usually get answers like, “run away,” “somebody gets hurt,” “I hate it,” “fighting,” or “war.” Most people have negative associations with conflict, usually from personal experience. Maybe it is from growing up in a home where conflict turned nasty and people got hurt.

Energy 271
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Monday Quote: Patton

General Leadership

GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! Read more at [link]. “I am a soldier. I fight where I’m told and I win where I fight. “ George S. Patton. . How did you enjoy today’s post? If you liked what you read, sign up for our frequent newsletter by clicking HERE — and you’ll also receive our handy Leader’s Reference List. . … Read the rest.

article thumbnail

Accountability is a team issue

N2Growth Blog

We hold leaders accountable for results; the buck stops with leaders. It is a leader’s responsibility to put people into positions where they can succeed. But so often that is not always possible. In my work as an executive coach of senior leaders — particularly ones who have been hired from the outside or are new to their roles — I always ask about “bench strength.”.

Team 244
article thumbnail

How to Build the Ideal HR Team

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

article thumbnail

5 Must Know Tips For Using YouTube In Business

Women on Business

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us. [link].

Tips 218
article thumbnail

Caution: Company Culture Disruption Ahead!

N2Growth Blog

You may have read my 3-part series on Company Culture. It was featured in this column last month. In it I suggested that there were 6 levers available to leaders that enable culture transformation. Buried inside of those were digital business practices and social impact elements – two paradigms worthy of further exploration because their potential for startling impact on organizational dynamics.

Company 234

More Trending

article thumbnail

Overcome 68% Disengagement with Goldstein’s 5 Principles of Engagement

Leadership Freak

Robots do what they’re told, but people need a sense of power and control to be engaged. In traditional organizations management is about taking control, not giving it.

Power 191
article thumbnail

Powerful Leadership Invitations

Kevin Eikenberry

Think about it. Would you rather be invited to an event, or be demanded to attend? If you want to go to the event, doesn’t the demand change that at least a little bit, (and maybe a lot)? And even if you don’t want to attend the event, doesn’t the invitation feel good and perhaps […]. The post Powerful Leadership Invitations appeared first on Kevin Eikenberry on Leadership & Learning.

Power 169
article thumbnail

Why you should focus on prosperity

Lead on Purpose

Prosperity is a mindset. How you live, and the resources that come into and shape, your life, ultimately come as a result of focus. What you focus on leads to prosperity, or the lack thereof.

Resources 165
article thumbnail

How to Tame This Attention Span Killing Device

Next Level Blog

If someone tried to force you to take a drug that was going to reduce your ability to mentally focus by 33%, you’d probably do everything you could to get away from them, right? Yet, the chances are you’ve already done that to yourself over the past several years. Your partner-in-crime is your smartphone. In a 2015 study commissioned by Microsoft , researchers found that the average human attention span has dropped from 12 seconds in the year 2000 to 8 seconds in 2015.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Why you should focus on prosperity

Lead on Purpose

Prosperity is a mindset. How you live, and the resources that come into and shape, your life, ultimately come as a result of focus. What you focus on leads to prosperity, or the lack thereof.

Resources 196
article thumbnail

10 Things to Say or Do to Get Your Life Back

Anese Cavanaugh

No doubt, there is a lot going on for people and business right now. I know there always is -- and this last month alone, with the level of growth, break ups, business reboots, politics, and downright drama - up-leveling, creating your life, healing, navigating authentically, and making magic (your way) are all on my mind. No matter where you're at right now in this moment; feeling crowded, heart-broken, conflicted, in too much pain to stay but too comfortable to go, frustrated, completely overw

article thumbnail

7 Hints You’re About to Make a Bad Leadership Decision

Ron Edmondson

Have you ever made a bad decision in leadership? Of course, we all have. It is actually part of the way we grow as leaders. I’ve made many bad decisions in my leadership. Thankfully, the longer I lead, the more I have developed some warning signs I’m about to make another. There are certain clues which help me pinpoint a potential bad move – even before I pull the trigger of decision.

article thumbnail

Deming Lecture by Dr. Jeff Wu on Quality Improvement from Autos to Nanotechnology

Deming Institute

Deming Lecture at the 2012 ASA Joint – Quality Improvement: From Autos and Chips to Nano and Bio” by Jeff Wu, Georgia Institute of Technology. One of the points Dr. Wu mentioned is Shewhart called common causes, chance causes, and special causes, assignable causes. I must say I have always thought assignable causes seems like a better name to me.

Deming 35
article thumbnail

The Complete People Management Toolkit

From welcoming new team members to tough termination decisions, each employment lifecycle phase requires a balance of knowledge, empathy & legal diligence.

article thumbnail

Organizations Can’t Change If Leaders Can’t Change with Them

Harvard Business Review

When it comes to organizational change, failure continues to be more common than success. In a survey of nearly 3,000 executives about the success of their enterprise transformation efforts, McKinsey discovered the failure rate to be higher than 60%, while Harvard Business Review conducted a study that suggested more than 70% of transformation efforts fail.

article thumbnail

What to Do When Your Peer Becomes Your Boss

Harvard Business Review

Marion Barraud for HBR. Your colleague just got a promotion. Now, instead of being your peer, she’s your boss. Does your relationship need to change? Should you act differently, or expect her to treat you differently? In other words, how do you manage up to someone who’s just jumped a level above you and who might’ve been a friend?

CTO 11
article thumbnail

How the Very Best Strategists Decide

Harvard Business Review

When it comes to setting strategy, which is more effective: one great thinker or a wise crowd? To find out, I turned to my ongoing Top Pricer Tournament , in which 884 people — managers, consultants, professors, students — make pricing strategy decisions for a generic business competing against other generic businesses. The decision options available to each person work out to 14,739 possible strategies in each of three generic industries.

article thumbnail

How an Analytics Mindset Changes Marketing Culture

Harvard Business Review

HBR STAFF. The most significant culture shift today for marketing teams is adopting an analytical marketing approach. Change has been forced on us, due to the steady creation of new digital channels that have affected customer expectations. The problem is that while marketers are thinking differently about their data, in many cases they’re not acting differently based on what the data is telling them.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

What Do People — Not Techies, Not Companies — Think About Artificial Intelligence?

Harvard Business Review

In 1942 the author and professor Isaac Asimov introduced his Three Laws of Robotics , one of the most well-known attempts to establish workable rules integrating artificial intelligence, or AI, into society. Since then, many science fiction writers, philosophers, scientists, and others have grappled with the pros and cons of AI. This attention has only increased.

article thumbnail

Startups Could Fundamentally Change the Way Big Investors Operate

Harvard Business Review

Innovation has the potential to transform the investment industry. Small startup firms are already developing proprietary technologies — such as machine vision, deep learning, and other innovations —– that could help large investors evaluate opportunities and risks with far greater accuracy and efficiency than was previously possible.