The Flawed “Customer First” Focus (and Other Management Practices to Question)
Michael Lee Stallard
MARCH 24, 2016
“It isn’t what we don’t know that gives us trouble, it’s what we know that ain’t so.” – Will Rogers. In his latest book, Under New Management , David Burkus challenges a number of conventional business practices. These practices include, but are not limited to: the “customer first” mentality, non-compete agreements, email, standard vacation policy, office design, annual performance appraisals, and even the need for managers.
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