Thu.Mar 24, 2016

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The Flawed “Customer First” Focus (and Other Management Practices to Question)

Michael Lee Stallard

“It isn’t what we don’t know that gives us trouble, it’s what we know that ain’t so.” – Will Rogers. In his latest book, Under New Management , David Burkus challenges a number of conventional business practices. These practices include, but are not limited to: the “customer first” mentality, non-compete agreements, email, standard vacation policy, office design, annual performance appraisals, and even the need for managers.

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Are You Wasting Your First Impression?

Rich Gee Group

First impressions occur in the first seven seconds of meeting someone. Here’s something even scarier — a series of experiments by Princeton psychologists Willis & Todorov uncover it takes is a tenth of a second to construct an impression of a stranger from their face. Longer exposures don’t significantly alter those impressions (although they might boost your confidence in your judgments).

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“The Formula”: The Unspoken Truth About The Packaging, Peddling, And Commoditization Of Leadership And Knowledge

Lead Change Blog

Some people are not going to like what I’ve written here, so first a few fair warnings and disclaimers: 1) These are my personal observations and opinions, nothing more; 2) I am going to make generalizations; there are always obvious exceptions when it comes to generalizations. 3) I’m not in the “business” of leadership so I’m not trying to sway “buyers” towards my line of thinking or “products.” The business of leadership, i.e. leadership development, has bee

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How to Use Joint Ventures to Your Advantage

Women on Business

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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10 Ways to Disengage in an Engaging Way

Leadership Freak

Leadership roles are frequently redefined in growing organizations. Leaders grow with growing organizations or both stagnate and die. Growing organizations require leaders to become novices again and again. Stepping back and letting go: Leaders of growing organizations are always learning and relearning to step back so others can step forward.

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Thursday Thought: An intelligent mind will get you far, but…

Jesse Lyn Stoner Blog

Thursday Thought: An intelligent mind will get you far, but an open heart will get you farther. Jesse Lyn Stoner * * * * * * * * * […]. The post Thursday Thought: An intelligent mind will get you far, but… appeared first on Seapoint Center for Collaborative Leadership.

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Common Business Performance Opportunities

Strategy Driven

In today’s hyper competitive marketplace, no leader can afford to see his or her organization’s performance remain stagnant or, worse yet, decline. It’s become an imperative as well as a customer expectation that your company’s performance continually improve no matter what business you’re in. Yet it can be exceedingly difficult for a business leader to pinpoint the performance improvement opportunities enabling his or her organization to achieve its fullest potential.

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Cowlishaw Compares NBA and College Basketball

First Friday Book Synopsis

I listen to Dallas Morning News columnist Tim Cowlishaw and Matt Mosley every afternoon on 103.3 (KESN-FM) in Dallas. Today his column was about the superiority of the NBA over the college game. I wrote him and responded. I said: “I think the frustrating thing to me about the NBA is that the bandwidth… Read More Cowlishaw Compares NBA and College Basketball.

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Leadership Quotes From John C. Maxwell's Book, Everyone Communicates Few Connect

Eric Jacobson

The real gems in John C. Maxwell's book, Everyone Communicates Few Connect , are the abundant leadership and communication quotes, such as these: To add value to others, one must first value others. People may hear your words, but they feel your attitude. All good communicators get to the point before their listeners start asking, "What's the point?

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7 Dangers of Prideful Leadership

Ron Edmondson

I have frequently preached on the danger of pride. If you follow this blog, you know I tend to think a great deal about leadership. I have a heart for developing good leadership in the church and in ministry. As I wrestle through this particular Biblical subject, I always think about places I see pride creep into leadership – even my own leadership.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Management and Quality Lessons in the Airbag Recall

Management Excellence

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What To Consider When Looking at Data from Surveys

Deming Institute

Frony Ward. In this latest W. Edwards Deming Institute podcast, Dr. Sophronia (Frony) Ward, Managing and Founding Partner of Pinnacle Partners , ( direct download ) discussess what you need to consider when looking at data from surveys. One of the points Frony makes is that often the survey data you see fail to provide the details that you really want to see when using the data.

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How to Work for a Workaholic

Harvard Business Review

Some people just can’t seem to get enough of work. They stay late at the office, check their email at all hours, and even put in time on the weekends. If your manager keeps this sort of schedule, do you have to also? How do you set the right expectations and boundaries? What can you do to make sure you don’t look like a slacker in comparison?

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Are You a Winning Coach?

Great Leadership By Dan

Guest post by Mark Moses Great leadership today lives at the cross section of productivity, management, coaching, psychology, and interpersonal relationship skills. As leaders, we get caught up in new strategies to inspire our teams or build collaborative management structures. But at the heart of great leadership is the most important duty of a leader, which is to run a healthy company.

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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.

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Successful Movements All Have 3 Acts

Harvard Business Review

Leaders of world-changing movements, from social leaders such as Martin Luther King Jr. to business leaders such as Steve Jobs, persuade people to follow them into the unknown, the unpredictable, the untested. Because change is both scary and difficult, they also help those followers push through their fears and overcome big obstacles. I wanted to see if there was a method to that magic, since it’s so critical for organizations to keep innovating and reinventing if they want to survive ove

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28 Years of Stock Market Data Shows a Link Between Employee Satisfaction and Long-Term Value

Harvard Business Review

Does employee satisfaction improve firm value? The answer to this question is not obvious. While it seems natural that satisfaction will facilitate worker recruitment, retention, and motivation, investing it is costly. So the question is, do the benefits outweigh the costs? The answer is a resounding yes. In a paper in the Academy of Management Perspectives , summarized in a TEDx talk , I studied 28 years of data and found that firms with high employee satisfaction outperform their peers by 2.3%

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Founder-Led Companies Outperform the Rest — Here’s Why

Harvard Business Review

A recent study by three professors at Purdue’s Krannert School of Management is part of a growing mountain of evidence of the superior and more lasting performance of companies where the founder still plays a significant role as CEO, chairman, board member, or owner or adviser. Specifically, the study found that S&P 500 companies where the founder is still CEO are more innovative, generate 31% more patents, create patents that are more valuable, and are more likely to make bold investm

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The 4 Things It Takes to Succeed in the Digital Economy

Harvard Business Review

For several years now digital has been an appendage to “business as usual.” But recently, digital transformations have reached the tipping point where digital has become “business as usual”; the tail has become the dog. Digital is not just part of the economy — it is the economy. It’s an economy of limitless opportunities for some and disruption and displacement for others.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Computers Don’t Kill Jobs but Do Increase Inequality

Harvard Business Review

Economic inequality has become a prominent issue in this year’s U.S. presidential election. Candidates in both parties argue that the wealthy have bent the political system to their own economic benefit. And while the rich have grown richer, wages for the median worker have been stagnant. By many measures, the gap between high earners and low earners has widened substantially.

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Clayton Christensen: What I’ll Miss About Andy Grove

Harvard Business Review

Federico Beccari. I am easily a foot taller than Andy Grove. But whenever I was with him, I felt that he was the giant. There are four elements of this giant that I will miss. First, he never believed that he and his colleagues had the answer. They always were arguing about everything. He knew that they needed to make decisions, of course. But he viewed each decision simply as a road marker that noted progress along the path of argument about how to improve.

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Everything We Know About Platforms We Learned from Medieval France

Harvard Business Review

Venture capitalists are head-over-heels in love with platform markets these days. Most of the so-called unicorns — startups achieving billion-dollar valuations — are platforms: markets that connects buyers, sellers, and others, with the platform standing between them. Uber, Airbnb, WeWork, Amazon — they’re all platforms. Their current vogue might lead you to believe that they’re a 21st-century tech innovation.

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How to Say No to More Work

Harvard Business Review

Karen Dillon, author of the HBR Guide to Office Politics , explains how to gracefully decline excessive projects–and thankless tasks. Download this podcast.

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2024 Payroll Calendar Templates

These calendars provide pay period dates and paydays for biweekly, semi-monthly, and monthly payroll in 2024. Use them as a reminder or share with employees so they can celebrate payday.

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AlphaGo and the Declining Advantage of Big Companies

Harvard Business Review

Last week, machine learning took a big leap forward when Google’s AlphaGo, a machine algorithm, beat the world champion, Lee Sedol, in the game Go. An ancient Chinese board game that dates back nearly 3,000 years, Go is played on a 19-by-19 square grid, with each player trying capture the opponent’s territory. Unlike Western chess that has around 40 turns in a game, Go can go up to 200.