article thumbnail

SaaS Sales Models: Choosing the Best Sales Strategy for Your SaaS

Strategy Driven

This type of SaaS is often a good choice for large enterprise companies or ones that are targeting specific verticals like finance and healthcare. Sales: Inside sales reps supported by online content and automation, tools, training, incentives, and metrics that enable high efficiency and many transactions per rep.

Strategy 104
article thumbnail

What’s Your Time Worth? Why Pricing Matters

N2Growth Blog

It has definitely caused its fair share of angst, frustration, and vigorous debate among executives and professional advisors simply for the reason that it is one of the few metrics that touches virtually every aspect of a business.

Price 349
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Team Leader / Manager you are NOT a Mind-Reader. Even Mind-Readers are not mind-readers

Mike Cardus

You are team leader on a cross-functional team project that includes; Sue from finance, Jack from engineering, Brian from Quality Assurance, Stephanie from human resources, Terri is the customer representative, Tony from production and Mike (me) is the team coach…. Ferdinand Fournies. That is a serious problem.”. You: “NO BRIAN!

Team 143
article thumbnail

Everybody Loves Bob – Faster Cheaper Better: The 9 Levers for Transforming How Work Gets Done

Strategy Driven

Suddenly it hit Bob: he hadn’t checked to make sure engineering had included the new wiring diagram in the customer’s shipment that was due to go out first thing in the morning. How to start measuring the factors that are most critical to the success of the business and identify the metrics that express them.

Hammer 50
article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business Review

Don’t obsess over metrics like inquiry volume or time to close tickets. Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. What not to do. Don’t optimize for efficiency. What to do.

Metrics 14
article thumbnail

There Are Two Types of Performance — but Most Organizations Only Focus on One

Harvard Business Review

Every step of the process was measured, and real-time metrics were easily accessible. Similarly, when Starbucks baristas make your latte the same way across cafés, or when a software engineer delivers the expected features each sprint, you are witnessing tactical performance. Metrics emphasized speed.

article thumbnail

How to Fix the Most Soul-Crushing Meetings

Harvard Business Review

The right composition and metrics. For example, if a meeting charter has significant implications for finance, one person from finance can attend and keep their finance colleagues informed. There should also be metrics assessing how well a meeting is executing its charter.

P&L 13