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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

Harvard Business School Professor Ted Levitt, a leading research and author in management, marketing, and former editor of Harvard Business Review, said “Early decline and certain death are the fate of companies whose policies are geared totally and obsessively to their own convenience at the total expense of the customer.”

System 52
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The Strategic Value of APIs

Harvard Business Review

The API is the core engine driving this strategy. Then TweekDeck, a third-party developer, built a better user interface on top of the Twitter engine. Take the case of IBM’s Watson , a cognitive-computing technology that allows humans to make sense of large volumes of data. As a result, it floundered for a while.

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More Universities Need to Teach Sales

Harvard Business Review

Compared to professions like engineering or business disciplines like Finance or Operations, the concept of a dedicated salesperson is relatively recent. Take, for example, the impact of online technology. For decades, Sales and Academia remained worlds apart and the business world did fine. But a lot has changed.

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When Do Regulators Become More Important than Customers?

Harvard Business Review

Then one of the engineering executives, a fracking enthusiast and unconventional extraction technologies champion, spoke up. With apologies to Ted Levitt , a new “Marketing Myopia 2.0” Which customer had the biggest impact on new value creation? What customer would matter most in five years? ” has emerged.