Harvard Business Review

JULY 31, 2017

Banks and lenders have predictive analytics engines that tell the lender the probability that a customer will pay them back. Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. One area so far relatively untouched is change management.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Harvard Business Review

OCTOBER 11, 2013

More work is needed to achieve the drastic change in market forces that is necessary to create a sustainable health care system. Streamlining quality of care can be difficult, which is why we’ve incorporated the use of engineering principles to improve our quality outcomes, safety, and service.

Health Care 8

Health Care Mayo Insurance Quality 8

Harvard Business Review

JULY 15, 2014

There are real benefits to this real-time business capability: getting to market faster, capturing value quicker, more immediate responsiveness to customer needs. Google’s test machine is built and run by a “test engineering” group, whose size is about 15% of their total developers.

Productivity 8

Productivity Products Development Software 8