The history of enterprise technology has been fairly unforgiving to the people intended to use it. For the past half-century, most information technology models propagated two unassailable truths: that enterprise technology was purchased by a select few, and the technology was bought for the company. As for the delight of the individuals using the technology itself? They’ll deal.
IT Can No Longer Afford to Ignore Its Users
Welcome to the age of user-centric IT.
November 14, 2013