Is It Ever OK to Break Into Your Colleague’s Computer?
Harvard Business Review
SEPTEMBER 18, 2013
Electronic Performance Monitoring or EPM has become widespread at many corporations to track, count, and analyze employee keystrokes. On the negative side, it may create worker dissatisfaction, hurt morale, and erode trust. As Devasheesh Bhave described in his study of EPM, the feedback offered is essential. Rick was looking for Kelly, one of the analysts who supported his consulting team. Kelly’s hours were a mystery, and Rick was confused and annoyed.