Is It Ever OK to Break Into Your Colleague’s Computer?
Harvard Business Review
SEPTEMBER 18, 2013
Electronic Performance Monitoring or EPM has become widespread at many corporations to track, count, and analyze employee keystrokes. Martha, who manages a staff of hundreds at a health care facility, says she uses a “root cause” analysis to decifer digital errors and distinguish between a mistake caused by a systemic failure or individual oversight. As Devasheesh Bhave described in his study of EPM, the feedback offered is essential.