Harvard Business Review

DECEMBER 18, 2017

Corporations often approach ethics as an individual problem, designing oversight systems to identify the “bad apples” before they can turn the organization into a “rotten barrel.” Groups are more than the sum of their parts; we know we act differently when we’re on a team (or in a mob).

Ethics 11

Ethics Organization Incentives Long-term 11

In the CEO Afterlife

SEPTEMBER 8, 2015

To be fair, the ‘act early’ ethic prevails in corporate cultures that worship entrepreneurial thinking. At Apple, Steve Jobs never wanted research from focus groups or quantitative usage and attitude studies. When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible.

Power 100

Power Competitive Advantage Information Airlines 100

Lead Change Blog

APRIL 18, 2016

Create an on-going virtual customer focus group focused on policies, procedures and practices. Clearly there are circumstances where rules are crucial to safety, ethics and fairness. Like TD Bank, make busting customer-restricting bureaucracy more valued than protecting those “sacred cows” long in need of slaughtering.

Policies 150

Policies Follow-up Banking Bureaucracy 150

LDRLB

APRIL 13, 2020

Consider a few examples: “The company’s primary objective is to maximize long-term shareholder value while adhering to the laws of the jurisdictions in which it operates and at all times observing the highest ethical standard.” ” You probably got bored right at the phase “long-term shareholder value.”

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

The Practical Leader

OCTOBER 26, 2022

” The Theory X leaders at the retreat had trouble seeing the disconnect between endorsing HR’s plans for engagement focus groups and gathering input; with their inclination to mandate office facetime. Two key findings: “on average, those who work from home … work one more day a week and are 47% more productive.”

Policies 59

Policies Morale Report Survey 59

LDRLB

APRIL 13, 2020

Consider a few examples: “The company’s primary objective is to maximize long-term shareholder value while adhering to the laws of the jurisdictions in which it operates and at all times observing the highest ethical standard.” ” You probably got bored right at the phase “long-term shareholder value.”

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Skip Prichard

JUNE 22, 2020

They want to work for a company that serves as a role model for ethical and values-centered behavior. Interview relevant personnel; hold focus groups and conduct employee surveys. It all boils down to how you treat people. Authenticity matters a great deal. Customers and employees alike crave the real deal. Talk to customers.

How To 107

How To Middle Management Reputation Short-term 107

Ron Edmondson

JUNE 15, 2011

Also, get out of the office and get into stores and online to understand the focus of merchandising and promotions. We conduct focus groups and surveys to gain insight into the key decision drivers as well as candid feedback on product and pricing. The message is work ethic counts. Lastly, ask the consumer.

CEO 54

CEO Chief Executive Officer Learning-by-Doing Delegation 54

Skip Prichard

AUGUST 25, 2019

On that score, the company’s Code of Ethics claimed that “gaming” (the manipulation and / or misrepresentation of sales or referrals) was against the rules and grounds for dismissal. I’d need to conduct a dozen customer and employee focus groups to fill in the gaps if I wasn’t having regular check-ins with the shoeshine guy.”

Competitive Advantage 92

Competitive Advantage Leadership Analysis Tips 92

Harvard Business Review

JULY 17, 2015

The process of defining organizational culture can take many forms, from working with an external consultant to staff-driven focus groups and discussions. Why was it a bad fit?

Diversity 8

Diversity Human Resources Environment Long-term 8

Harvard Business Review

NOVEMBER 27, 2015

Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. There is a direct link between empathy and commercial success. compared to weighted average of 5.2% of all the companies in the index). Methodology.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

SEPTEMBER 15, 2014

Network members readily participated in focus groups and collaborated with Gilbert’s group to develop new programs and store designs. As Linda Hill and her colleagues have described, the company needed expert knowledge as it navigated the technically and ethically challenging waters of pharmaceutical development and marketing.

Gilbert 9

Gilbert Participative Cooper Network Economy 9

Strategy Driven

JUNE 7, 2013

’ I commissioned focus groups. To test the premise, I staged a focus group dinner meeting at a prominent inner-city church, eliciting ideas and insights. Ethics cannot be edicted from afar. The ethical conduct of business has a direct relationship on the ability to grow and prosper.). Its CEO (John Y.

Franchising 65

Franchising Budgeting Pryor Consultative 65