Smiles All Round? Tips For A User-Friendly Ecommerce Store

Strategy Driven

Live, human support always beats FAQs and waiting for an email. If you’re targeting a fairly wide target market, or offering both B2B and B2C products on a single store, then it’s also important to keep a flexible range of consumer financing solutions.

Tips 163

Organizing Syrian Refugees

CEO Blog

Education (everything from English skills, schooling to job training), Adjustment, Housing, Transportation and Finance. 2 - Director of Finance - monitors all the money including the in-kind donations. The Director of Finance has the donations team reporting to them. The Finance team orchestrates donations but the Housing team might also solicit some themselves (while informing Finance so we can track it).

10 Ways to Build your Web Effectiveness :: Women on Business

Women on Business

Adding a “FAQs&# page will help tremendously in directing people to correct information and it will minimize the number of procedural-related requests.

Scaling Customer Service as Your Startup Grows

Harvard Business Review

Strategies like outsourcing, hiring lower-cost people, or exotic employment offer tempting cost savings to the finance-minded folks. Start sending automated alerts to customer success managers when customer behavior indicates churn potential or upsell opportunity, automate your implementation workflow, maybe even build a chatbot to start helping you answer some FAQs. As your startup grows, what your customers expect from you will change and the volume of their requests will change.