The Recovering Engineer

SEPTEMBER 26, 2010

In the process of looking over my notes and thinking through the planned events tomorrow, I started reflecting on a meeting that I facilitated for a client in Indiana last week. Featured Video The Recovering Engineer YouTube Channel From Bud to Boss Connect With Me Subscription Options Email updates. Get updates in an RSS reader.

Engineering 210

Engineering FAQ Tips Self-aware 210

CEO Blog

NOVEMBER 29, 2015

The plan is to have refugees stay for a few days or up to two weeks at local hotels and retreat centers. I will follow this up with other blog posts on FAQ's on each position, the checklists and forms we are using and updates on tweaks to the system. This allows time to assess to figure out what housing solution is most appropriate.

Organization 100

Organization Mentor Finance Long-term 100

Harvard Business Review

JULY 19, 2013

I experienced a similar asymmetry when a credit-card company informed me that the terms and conditions for claiming hotel rewards had changed. For example, the number of miles needed for a free night in a top-category hotel room had gone from 125,000 to 160,000. "If FAQs are great, but customers still need to talk to your people.

Airlines 8

Airlines Hotels Loyalty Call Center 8