Customer Service in the Age of the Internet of Things

Harvard Business Review

Today, innovative customer service means being able to contact a company on multiple platforms — not just by phone, but via email, web, Twitter, Facebook, and mobile devices. Customer service Innovation Technology

FAQ 16

Will 3-D Printing Cause Traditional Manufacturing to Collapse?

Harvard Business Review

How accurately can we anticipate the future given today’s emerging technologies? A documentation network will help service this market with product reviews, FAQs, easter eggs , and hacks, dividing the new product landscape between producers and support services. Innovation Manufacturing Product development Research Take 3-D printing.

FAQ 16

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The Scale of the Climate Catastrophe Will Depend on What Businesses Do Over the Next Decade

Harvard Business Review

The scientists put out a helpful document with FAQs , but in short, the primary takeaways are these: While the world has already warmed 1.0°C Shana Novak/Getty Images. This week brought some sobering news on the near future of our planet and species.

FAQ 16

What to Do When Your To-Do List Is Holding Up Your Team

Harvard Business Review

Tara was a talented senior editor known for her innovative ideas and quality work. In our first coaching session, Tara told me her workload had swelled to massive proportions when the company shifted its market strategy and technology. Here is a guide/FAQ that might help.”

FAQ 11