Management Tip Audio Interview with Nick McCormick

The Recovering Engineer

I do, though, have an audio interview that I recently did with Nick McCormick over at Joe and Wanda on Management. This is a brief (about 10 minute) conversation Nick and I had around one management tip that I offered for his podcast listeners.

Tips 204

Managing Across Generations: Leadership Coaching Success Story

Mike Cardus

Managing Across Generations. Further discussion surfaced these issues: Within 5-8 years the majority of the agency’s management team would retire. Four key development competencies were established for every employee: setting goals, making decisions, planning, and time management.

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Protecting Your Personal Finances When Starting a Tech Business

Strategy Driven

However, there are many ways that you can help to both protect your business and your family at the same time when starting your tech company, and this guide will provide an FAQ to help you. Are you finally ready to build your dream of starting your own tech business?

Customer Service Mistakes Your Business Might Be Making

Strategy Driven

A FAQ page is a common feature on company websites, as are user manuals, buying guides, and videos. Customer Relationship Management business management customer relationship management strategydrivenCustomer service is the backbone of any successful business.

FAQ 70

How GenX Affects Your Business

Women on Business

It’s a great use for supply chain management, but I ‘m here in front of you waiting to buy something. There are a couple of reasons I don’t purchase appliances on-line: I want to see and inspect what I am buying, I want more information than appears on the FAQ’s page and I want to know who I can go to if something goes wrong. customer service Management Technology Uncategorized business managements business Technology genx workers Leadership

FAQ 163

The Difference Between Doing and Mastering

The Recovering Engineer

I don’t model the ease and beauty of playing that you might see in a true guitar master like Eric Clapton or Jim Croce (yes, I am showing my age), I can manage to, generally, make sounds that resemble music. Related posts: DISC Model FAQ’s: Is Changing Your Behavior Phoney?

FAQ 225

How to Kickstart Your SEO Strategy in Five Easy Steps

Strategy Driven

Voice search is becoming increasingly popular, and a great way to capitalize on voice search is to create an FAQ page in question and answer format. Online Marketing and Website Development business management search engine optimization strategydriven

FAQ 15

I Need Your Help – What Would You Like to Know About the DISC Model?

The Recovering Engineer

Related posts: DISC Model FAQ’s: Is Changing Your Behavior Phoney? A DISC Model Question You Should Ask of Yourself Using the DISC Model: How to Create Stress for Other People DISC Model FAQ’s: Could I Have More Than One DISC Behavior Style?

FAQ 132

Smiles All Round? Tips For A User-Friendly Ecommerce Store

Strategy Driven

Live, human support always beats FAQs and waiting for an email. You manage to get the customer onto your site, they fill their cart with all the products they want, get to the checkout page, and then poof! Photo courtesy of Tech in Asia via flickr.

B2C 81

How to Make Your Next 12 Months Your Best 12 Months

Kevin Eikenberry

Five Reasons to Make Discomfort Your Friend How to Get Lazy People to Work Ten Decisions Leaders Make Everyday Ten Ways to Make a Great First Impression Five Minutes - a Key to Successful Time Management Kevin Eikenberry: Thanks Dave!Kevin

5 Powerful Ways to Generate More Business Leads

Strategy Driven

While FAQs can be an effective way to answer a potential customer’s questions, it lacks the personal touch. It provides a space to strike up relationships with new clients, as you can personally reach out to business owners, directors, and managers in a friendly, laidback manner.

FAQ 81

The World Of Websites: Everything You’ll Ever Need To Know

Strategy Driven

You may also find that WordPress, in particular, is an easy to use and manage platform to build your website from. Alongside your product or services pages, you need to have an about page, as well as an FAQ, testimonials, and even a privacy policy page.

PR 75

How To Effectively Communicate With Your 5K Racers

Eric Jacobson

Wheelchairs (indicate if wheelchairs are allowed on the course) Next, create a FAQ Section on your event's website to address these additional questions racers and potential participants will want to know about.

FAQ 95

From Bud to Boss: My Audio Interview With Wayne Turmel | Guy.

The Recovering Engineer

To hear the full interview, check out From Bud to Boss at The Cranky Middle Manager.

FAQ 212

Seven Workplace Conflict Resolution Tips | Guy Harris: The.

The Recovering Engineer

related to this article Successful Law & Other Professional Firms: Shared Characteristics | Seven Workplace Conflict Resolution Tips : Guy Harris: The … | Managing Conflict: Resolving Anger « Total Synergy Solutions | Identifying Engineers and [.]

Tips 215

Conflict Resolution Insights: Why Conflicts Escalate | Guy Harris.

The Recovering Engineer

In both situations, the other person and I pretty quickly recognized what was happening, and we managed to get our communications back under control.

FAQ 237

My Interview With Mike Phillips on Lead the Team

The Recovering Engineer

Related posts: It Takes a Team Management Tip Audio Interview with Nick McCormick From Bud to Boss: My Audio Interview With Wayne Turmel Eliciting Excellence – A Great Online Learning Opportunity Daylight Savings Time Observations: We Tend to Go Negative Tags: From Bud to Boss , interveiw , Leadership Skills , Mike Phillips Guy Harris describes himself as a recovering engineer.

FAQ 157

How to Draw Traffic to Your Website

Strategy Driven

An excellent place to start if you’re thinking about upping your content output is to post an FAQ-style list of questions and answers. Marketing & Sales business management Marketing and Sales social media marketing strategydriven website traffic

FAQ 70

Just Do Your Part: Take the Personal Responsibility Pledge

The Recovering Engineer

Managers blame employees and employees blame managers for poor business results.

FAQ 157

Launch Your Next Sales Surge: 20 Tips to Improve Sales Performance

The Kini Group

Your sales managers have a responsibility to set a good example and inspire your sales team to grow and improve. Without a solid management team , you can’t possibly improve sales performance, so make sure your leaders represent and live out your goals.

CRM 67

Some Recommended Reading

The Recovering Engineer

by Lisa Haneberg The Sound of Silence: The Power of Listening Between the Lines by Diane Levin Managing the Toxic High Performer by Dan McCarthy We’re All Recovering Somethings by Amber Naslund Kindness, Present and Past by Angie Thompson Photo by striatic.

FAQ 142

45 Ways to Improve Your Customer Churn Rate

The Kini Group

A well-rounded approach allows you to manage most sources of churn and keep out an eye for new threats. Here are 45 different ways for your team to reduce churn, at every step of the customer management process. Create FAQ content in case they run into issues and need help immediately.

10 Ways to Build your Web Effectiveness :: Women on Business

Women on Business

Adding a “FAQs&# page will help tremendously in directing people to correct information and it will minimize the number of procedural-related requests. Related posts: What are the Best Ways to Create, Manage, and Build a Brand?

How To Control Your Anger: Two Questions To Ask Yourself | Guy.

The Recovering Engineer

Subscribe to Receive Updates Home About This Blog Archives Great Reading Contact Me my business about me Communication Skills Persuasion DISC Model Family Relationships Parenting Leadership Skills Post Series Reflections Decision Making From Our Cats Personal Change Resolving Conflict Problem Solving Video Browse > Home / Communication Skills , Resolving Conflict , Video / How To Control Your Anger: Two Questions To Ask Yourself How To Control Your Anger: Two Questions To Ask Yourself April 8, 2010 by Guy Harris Filed under Communication Skills , Resolving Conflict , Video 2 Comments Guy Shares Two Questions to Help You Control Your Anger A question that often comes up in my conversations and training sessions regarding conflict resolution is this: How do I control my anger? Great question. Sadly, it’s often the wrong question. Anger is not really a primary emotion. It does not come first. It may come quickly. It just doesn’t come first. Anger is generally the result of something else. If you imagine at your emotional container like a bottle filled with a carbonated beverage and sealed with a stopper, you can develop a simple model for understanding what happens when you get angry so that you can attack the anger at it’s source rather than trying to control it after it happens. So, we have our emotional container represented by a bottle filled with a carbonated beverage. Now, we shake it up, and we get an explosion of foam. The foam represents anger. Have you ever had a sink full of foam when you were trying to wash your dishes? If you have, you realize just how difficult it is to get rid of the foam. Well, anger is the same way. Once it blows out of us, it is really difficult to reign in and clean-up. It would be better to stop the foam (anger) before the explosion. One tactic for controlling anger at its source is to recognize that by removing what came before the foam, we never have to deal with it at all. Since anger is a secondary emotion, we can dig past it to the primary emotion behind it and deal with that rather than trying to deal with the anger. In many cases, the primary emotion triggered by an event in our lives will be one of two things: Fear, or Hurt/Pain (either physical or emotional) If we can learn to identify which of these is at work in us when we start to feel “angry,&# we can deal with the primary emotion in a way that can remove or reduce it. When we do that effectively, we get our anger under control by never letting it get ramped-up in the first place. Several months ago, I read the results of a study that said a key predictor of domestic violence was the inability to clearly articulate emotions. The strategy I am proposing here aims at improving your skills in the area of expressing what is really inside rather than letting it build to the point of explosion. When we back-up the chain of emotional responses to the key, underlying, primary emotion, we can often express our fear or hurt more clearly so that it never escalates to full-blown anger. How do you apply this approach? When you feel anger welling up inside you, stop and ask yourself these questions: What do I fear?, and What is causing my pain? If you can find an answer to these questions and then express the emotion in a healthy way, you just might avoid the need to clean-up the foam of your anger. (I don’t mean to suggest that getting angry is always a bad thing. It’s just often a bad thing, if you want to preserve relationships. I’m also not suggesting that this is the only way to get your anger under control. It’s just one way to do it. If you have other suggestions, please leave them in the comments section below.) If you liked this post, please tweet it, like it, share it, or leave a comment. For periodic email updates, special offers, and other occasional gifts available only to email subscribers, complete this form. Related posts: Resolving Conflict Lesson: Watch Your Step Conflict Resolution Insights: Why Conflicts Escalate DISC Model Frequently Asked Questions Snow Drifts, Driving Lessons, and Conflict Resolution Why Your Natural Response to Conflict is Probably Wrong & What You Can Do About It Tags: anger , anger management , conflict resolution , conversations , emotion , fear , Resolving Conflict , self awareness , self control Guy Harris describes himself as a recovering engineer. He has degrees in Chemical Engineering and he served as a Nuclear Engineering officer in the U.S. Navy. He is an engineer by nature, by training, and experience. He has spent many years learning to connect and communicate with other people more effectively. With concerted effort and focused study, he has become a Human Behavior and Conflict Resolution Specialist. He now enjoys speaking, writing, and teaching these relationship principles to others. — Learn More… Comments 2 Responses to “How To Control Your Anger: Two Questions To Ask Yourself&# Trackbacks Check out what others are saying about this post. Tweets that mention How To Control Your Anger: Two Questions To Ask Yourself : Guy Harris: The Recovering Engineer -- says: April 8, 2010 at 8:11 am [.] This post was mentioned on Twitter by Guy Harris. Guy Harris said: How To Control Your Anger: Two Questions To Ask Yourself [link] [.] Reply Instrumentation and Control Engineer – Noramtec Consultants Inc … | Control Engineering Addict says: April 8, 2010 at 3:26 pm [.] How To Control Your Anger: Two Questions To Ask Yourself : Guy … [.] Reply What Do You Think? Tell me what youre thinking. and oh, if you want a pic to show with your comment, go get a gravatar ! Click here to cancel reply. Featured Video The Recovering Engineer YouTube Channel From Bud to Boss Connect With Me Subscription Options Email updates. Get updates in an RSS reader. Check Out These Sites Article Series Connecting With People DISC Model FAQs Take Charge of Your Life Popular Articles The DISC Model of Human Behavior - A Quick Overview Conflict Resolution Tips: Task Oriented People with People Oriented Individuals Effective Communication Skills: How to Quickly Guess a Person’s DISC Style Task-Oriented vs People-Oriented: A Common Source of Conflict Communication Tips: Connecting With Outgoing, Task-Oriented People Article Categories Select Category Communication Skills Decision Making DISC Model Family Relationships Featured Article From Our Cats Gallery Leadership Skills Parenting Personal Change Persuasion Post Series Problem Solving Recommendations Reflections Resolving Conflict Video Common Article Tags assertive communication behavioral style business relationships Communication Skills conflict resolution DISC Model disc style effective communication skills emotional control emotional intelligence Family Relationships get over yourself influence Leadership Skills Parenting parenting skills perception perspective persuasion Resolving Conflict self awareness self control understanding understanding people workplace conflict resolution Articles By Date Select Month February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 September 2009 August 2009 December 2008 My Older Articles launched in Jan 2010. Most of my older posts can be found at. Video Insights Blog Stats Home · Contact Me · Privacy Policy · Sitemap Copyright © 2010 · All Rights Reserved · Based on Revolution Church theme by Brian Gardner · Modified by Guy Harris · Powered by WordPress · Admin Close for now. Never show again. Get Email Updates

FAQ 142

How Much Margin Do You Have? | Guy Harris: The Recovering Engineer

The Recovering Engineer

Subscribe to Receive Updates Home About This Blog Archives Great Reading Contact Me my business about me Communication Skills Persuasion DISC Model Family Relationships Parenting Leadership Skills Post Series Reflections Decision Making From Our Cats Personal Change Resolving Conflict Problem Solving Video Browse > Home / Gallery , Reflections / How Much Margin Do You Have? How Much Margin Do You Have?

15 Analytics Capabilities to Consider When Choosing Your Next Big Data Solution

The Kini Group

If you managed to do it once, it would feel like a major achievement. You purchase from a vendor and navigate how-to guides and FAQ documents for most of your concerns. One of the more unpleasant and disappointing aspects of big data is how often it’s rendered completely useless.

Stop Treating B2B Customers Like Digital Novices

Harvard Business Review

These 1,000 customers had been assigned account managers, and sales people were keen to answer their questions and return their calls. When your laptop malfunctions, you usually can find a fix on an Apple or Dell user forum within minutes.

B2B 16

How to Scale Without Losing Savvy Customer Service

Harvard Business Review

I asked several tech startup founders, community managers, and users for any lessons learned on how startups can successfully transition their early adopters, who are used to feeling like VIPs, to technology that reduces hand-holding. As Producteev 's community manager, Judi Huck has a two-pronged approach for scaling customer support: a) optimize product messaging, and, b) strengthen relationships with customers.

FAQ 17

We Appreciate Your Business. Please Stay on the Line.

Harvard Business Review

FAQs are great, but customers still need to talk to your people. In big companies, it''s easy for managers to forget that the acquisition of each customer represents a real victory for product development, marketing, and sales. IT management

Sell Your Product Before It Exists

Harvard Business Review

Coin has managed to test the market without ever actually releasing the physical product. Especially when selling a device that stores sensitive information, this bias is a major hurdle to product adoption, and Coin went to great lengths to attempt to put consumers at ease (including a 75-question FAQ on their website). Product development Risk management Sales There’s crowdfunding and then there’s crowdfunding.

Reis 12

What to Do When Your To-Do List Is Holding Up Your Team

Harvard Business Review

This scattered, shallow approach to managing multiple projects derailed Tara. Here is a guide/FAQ that might help.” Productivity Managing yourself Digital ArticleTara was a talented senior editor known for her innovative ideas and quality work.

FAQ 11

Women's Leadership Exchange - Blog - Hope for Women Business.

Women's Leadership Exchange

Or that publishers finally realized that more than half all the managers in corporate America and half all the business owners are women. For answers to FAQs about VBTs and how they work, you can check out She often has to go to higher management to get what she wants because the men around her do not take her seriously. Home WLE Events New York Los Angeles Ft.

Blog 79

The Scale of the Climate Catastrophe Will Depend on What Businesses Do Over the Next Decade

Harvard Business Review

The scientists put out a helpful document with FAQs , but in short, the primary takeaways are these: While the world has already warmed 1.0°C Shana Novak/Getty Images. This week brought some sobering news on the near future of our planet and species.

FAQ 16

Build a ‘Quick and Nimble’ Culture

Harvard Business Review

A lot of managers just let culture happen — it becomes the sum of the personalities, good and bad, that work in an organization. Managers do focus on results, but I think culture drives results.

FAQ 16

How to Keep Networking from Draining You

Harvard Business Review

If you’re a solo founder, bring a friend who is knowledgeable about your business (you can even prepare them beforehand with a company and networking FAQ). Following these four steps can help entrepreneurs better manage their energy, which is a crucial yet limited resource for many. This can help founders in the long run since managing one’s energy can boost productivity, improve job performance, and build physical, emotional, and mental resilience.


The Customer Support Hierarchy of Needs

Harvard Business Review

Almost five years ago, I was sitting in the conference room of one of the world’s largest insurance companies, trying to push the idea of social customer relationship management to their corporate marketing team.

FAQ 16

Scaling Customer Service as Your Startup Grows

Harvard Business Review

Set up a simple workflow to manage customer requests. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.” The expanded focus on the customer requires a different type of leader who can manage both the existing team, and build your customer success function. Management scale: As your team grows from a few to a few dozen, you’ll need to scale management.