The Horizons Tracker
JUNE 5, 2022
O’Reilly et al highlight the PR/FAQ document that Jeff Bezos requires of anyone at Amazon proposing new ideas. Explore your conclusions – It’s no good believing your solution will find success in the market if you haven’t actually spoken to customers to find out.
The Recovering Engineer
OCTOBER 6, 2010
I don’t propose that these actions are necessarily easy to do when emotions are high and the conflict is escalating. When you listen without interrupting, correcting, or debating, you can help the other person feel understood. When you help them feel understood, you improve the odds of de-escalating the conflict.
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The Recovering Engineer
JUNE 12, 2010
In a small meeting setting, Joe raised a question about something John had proposed in a previous meeting. I heard Joe question the proposed approach to solving a problem. For the purposes of this post, let’s say their names are John and Joe. Apparently, John heard Joe question the necessity of solving the problem.
The Recovering Engineer
APRIL 2, 2010
I don’t propose that you or I will ever be perfect at doing this. So, as I work to get over myself, I encourage you to do the same. Know your emotional triggers, be aware of how they could get unintentionally triggered, and watch your step in communications with others. We can work at it and attempt to get better.
The Recovering Engineer
DECEMBER 14, 2010
I don’t propose that I have a “silver bullet&# answer for creating more margin. For example, do you have enough margin in your relationships to… Withstand a communication error? Make it through a misunderstanding of intention? Survive a missed appointment? Last beyond a forgotten task? Get updates in an RSS reader.
The Recovering Engineer
APRIL 8, 2010
The strategy I am proposing here aims at improving your skills in the area of expressing what is really inside rather than letting it build to the point of explosion. When we do that effectively, we get our anger under control by never letting it get ramped-up in the first place. Get updates in an RSS reader.
Harvard Business Review
DECEMBER 6, 2013
In 1972, Clayton Alderfer, an American psychologist, proposed the “ ERG model ” as an improvisation on Maslow’s Hierarchy of Needs. One solution is creating a rich, updated knowledge base like Google’s FAQs that can help streamline support issues by helping customers help themselves. Alderfer categorized needs into a simpler continuum.
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