Experience to Lead

MAY 30, 2023

Our Leadership Experiences immerse leaders in powerful metaphors from professional sports, songwriting and human space travel to bringing leadership lessons into sharp focus. Read More: Leadership Training for Managers Leadership Training for Women Executive Leadership Training FAQs What are some of the challenges of executive leadership?

Training 52

Training Execution Leadership Emotional Intelligence 52

The Recovering Engineer

JUNE 12, 2010

His voice tone grew sharp, and his volume went up. Apparently, John heard Joe question the necessity of solving the problem. John’s body went almost immediately rigid as he turned to face and lean toward Joe. In all fairness to John, I don’t really know what he was thinking. Get updates in an RSS reader.

Pryor 210

Pryor Emotional Intelligence Engineering FAQ 210

Harvard Business Review

SEPTEMBER 11, 2017

Start sending automated alerts to customer success managers when customer behavior indicates churn potential or upsell opportunity, automate your implementation workflow, maybe even build a chatbot to start helping you answer some FAQs. Don’t lose sight of the sharp edges in your customer experience. What not to do.

Metrics 14

Metrics Engineering Efficiency Learning-by-Doing 14