Harvard Business Review
JULY 10, 2013
Psychologist Leon Festinger, working in the mid-1950''s, began the formal study of how we come to feel what we feel in what is known as cognitive dissonance research. Festinger exposed volunteer subjects to two experimental conditions in his studies.
Harvard Business Review
NOVEMBER 30, 2010
At Harrah's, for example, Gary Loveman knew better than to involve himself in areas, such as decisions on buildings, where he had no background or particular skill. By definition, tacit knowledge comes with time — so outsiders must approach organizations with humility. Few outsiders show such self-awareness or forbearance.
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