Harvard Business Review

SEPTEMBER 22, 2011

Your customer metrics must correlate with financial and strategic goals. Your CFO and finance team can take a leadership role here. Unless line managers and finance really believe in the link between customer feedback and business outcomes, your incentive system won't last long. Truly reliable feedback and metrics.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JULY 23, 2015

“Make it known you want more challenges that fit your goals and talents,” says Gulati. Meeting new people committed to their careers and explaining your own goals and passions to them can help renew your sense of mission and expose you to aspects of your job that you may not have previously appreciated.

How To 8

How To Mentor Case Study Career 8

Harvard Business Review

MARCH 20, 2014

Apparently John had been reckless with his personal finances and had been involved in numerous affairs. While unorthodox, my goal in these conversations was to help John figure out how she saw their futures and whether their futures lay together. When that’s the case (far from surviving on no sleep), they struggle to get out of bed.

360-Degree Feedback 8

360-Degree Feedback Charisma Crisis Wilde 8

Harvard Business Review

DECEMBER 17, 2012

But the fact is that in the Wild West of investing, an Annie Oakley is rare — the realm of investing is still very much a dude ranch. So if you feel uncomfortable as an investor, here are two bullets to pack in your pistol: Investing is about financing dreams. Some of the dreams I finance are close to home.

Finance 8

Finance P&L Due Diligence Hedge 8

Harvard Business Review

APRIL 3, 2018

Our research found that worries concerning opportunity costs, personal financial security, or ability to obtain funding for the venture were all positively associated with an entrepreneur’s persistence in pursuing their goals. Fear of failure can also change the nature of goals that entrepreneurs set for themselves.

Entrepreneur 12

Entrepreneur Self-aware Tacit Knowledge Mentor 12

Harvard Business Review

NOVEMBER 24, 2010

Most of us spend most of our time chasing the immediate reward, the short-run "objective," the near-term "goal — in short, the expedient and the convenient. Or is there a bigger, more resonant, and fundamentally worthier goal we could — and should — be pursuing, like ensuring no human being goes thirsty?"

Short-term 15

Short-term Guidelines Mass Marketing Telecommunications 15

Harvard Business Review

OCTOBER 28, 2013

But those impressive numbers may be eclipsed by a revolution in venture financing that is only being held back by final government approval: start-ups raising actual investment funds from individuals in exchange for equity or a share of profits. How big a deal is this “democratization” of finance? Last week, the U.S.

Disruptive Innovation 8

Disruptive Innovation Finance Venture Capitalist Supply Chain 8