Harvard Business Review

APRIL 28, 2016

They’ve redesigned their core processes in the area of procurement (online shopping), talent acquisition (marketplaces), collaboration (social networking), market research (peer reviews), finance (mobile payments) and travel (room and ride sharing). It’s probably coming from outside your industry.

Loyalty 8

Loyalty Peer Review Efficiency Call Center 8

Harvard Business Review

NOVEMBER 1, 2016

My focus was on peer-reviewed journal articles (academic papers) that included reliable measures of CEO attributes (e.g., Second, as a 20-year review from 1993 to 2012 showed, CEOs’ judgment affects key strategic and managerial processes , such as staffing, financing, and marketing decisions.

CEO 8

CEO Drucker Peer Review Reputation 8

Harvard Business Review

MARCH 6, 2014

Just how big a problem this is for industry — and for one industry in particular — is illustrated by a recent study, which, ironically, claimed to uncover the kind of bias we don’t want to see when it comes to assessing the validity of data. Can a review in 2007 be criticized as biased for not including a study published in 2012?

Peer Review 8

Peer Review Review Industry Wilde 8