Leading Blog

NOVEMBER 3, 2023

Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. systems, air travel feels a bit more like a chore than like a treat. The biggest challenge for companies when it comes to operational excellence is siloed behavior. In the U.S., This issue can become a major performance barrier.

Industry 272

Industry Stage-Gate Organization Company 272

N2Growth Blog

MARCH 23, 2010

I'm traveling this week, but will follow-up with you next week to arrange the Skype call. The focus of these short-sighted bean counters incorrectly place cost savings ahead of the customer experience. I'd love to schedule a skype call at some point if possible BTW! Scott [link] mikemyatt Hi Scott: Thanks for comment. Thanks Scott.

Blog 286

Blog CRM Management Brand 286

Women on Business

SEPTEMBER 30, 2011

As a larger operation, it gets a bit tougher. operates their own business. Who pays travel expenses? One of the more complicated tasks for a business owner is being able to correctly classify the people working for you. As a one man shop. it it’s fairly easy, when you pull someone in it is a temporary arrangement.

Guidelines 162

Guidelines Travel Operations Analysis 162

Harvard Business Review

MAY 20, 2016

Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Service increasingly was hit or miss, and Forbes Travel Guide issued a preliminary rating that would have docked the restaurant a star. Operations in a Connected World. And something was wrong.

Operations 8

Operations Hotels Finance Process 8

Chris Brady

JUNE 16, 2010

To that point, I had been thinking I was a leader when actually I was operating only at the lower level of "performer."   As Orrin Woodward and I wrote in Launching a Leadership Revolution, leading involves much more than that. Leadership is the art of influencing other people to high performance. " Ouch.

Letter 133

Letter Loyalty Blog Open-book 133

Chris Brady

JUNE 22, 2010

  Thousands of pilots were shot down over northwestern Europe,and it wasn't long before clandestine operations sprang into place to smugglethem back to England to fight again.   Jongh demanded autonomy and permittedno interference in her operations, negotiated shrewdly, and soon receivedfunding and contacts for support.

Blog 122

Blog Letter Armstrong Books 122

Chris Brady

JULY 9, 2010

Being the experienced world travelers we are, we simply took the next exit and navigated according to the sometimes visible bay of Naples in the distance, in combination with our ever-so-helpful GPS. Second cousin to Elvis Post Operative. But we made it, finding the Autostrada and zipping along like natives (in my element once again). 

Travel 94

Travel Letter Construction Blog 94

Chris Brady

SEPTEMBER 8, 2010

While listening to 1 of ur awesome LLR leadership cds yesterday, we were eagerly awaiting our Emv/autoship delivery~ 1 of our 4 yr old twins asked, "Is Chris Brady going 2 bring our emv here yet? It's what we know that just isn't so that holds us back the most. Be willing to do well what most people won't do at all.

Process 73

Process EVA Letter Blog 73

Chris Brady

JUNE 24, 2010

  By the 1960s the Missionaries ofCharity were running hospices, leper homes, and orphanages across India, andsoon thereafter began expanding similar operations around the globe.   At age eight, when her father died, shebegan attending a Roman Catholic church.   She was featured in booksand a documentary.

Open-book 115

Open-book Letter Blog Politics 115

Chris Brady

FEBRUARY 11, 2011

What really occurred was a financial commodities bubble caused by a complicated set of games-playing in the commodities markets by banks operating with secret and unfair federal exemptions to bring investment money into a place it was never supposed to be. 

Banking 110

Banking Price Politics Letter 110

Chris Brady

DECEMBER 13, 2010

It didn't matter that we were surrounded by a hundred busy travelers eagerly making their way around us in the world's busiest airport, this was one of those moments you just don't miss. Clayton humbly reflected leadership training in action. I turned, amidst the crowd, to discern why. "Do it with me, daddy!"

Open-book 124

Open-book Learning-by-Doing Travel Blog 124

Chris Brady

NOVEMBER 8, 2010

Chief among these was something called the Double Jump (and its cousin the Triple Jump, operating in much the same way). It was on my mind in the morning, afternoon, evening, and night. As my tee shirt at the time said: I ate, drank, slept, walked, talked, breathed, and lived motorcycles; specifically, motocross. The concept is simple.

Blog 103

Blog Learning-by-Doing Letter Travel 103

Chris Brady

JUNE 15, 2010

Remember, the winner will receive a free, autographed copy of Orrin Woodward and my book, Launching a Leadership Revolution. Posted by: Vince Ramella | June 15, 2010 at 05:40 PM Operation "Ambush Rival Canoe" overshot. » June 15, 2010 Caption Contest 2010.6 The wait is over! Here is the next caption contest photo.

Blog 74

Blog Letter Travel Learning-by-Doing 74

Women on Business

JANUARY 11, 2011

How great would it be if everyone would operate with the ultimate goal being love? Thanks 4 Women Entrepreneurs January 21st, 2011 at 8:19 pm Great post. I think showing love is something that will really come back to you in the end, even in the business world. Interesting thoughts. Thanks for posting.

Press Release 182

Press Release Fraser Discount PR 182

Harvard Business Review

JUNE 30, 2016

In comparison to other methods (such as Six Sigma or activity-based costing), ZBB typically does not address operational excellence in core processes (marketing, sales, supply chain, procurement, manufacturing) or fundamental cost drivers such as portfolio complexity, organizational complexity, customer complaints, and quality issues.

Zero Based Budgeting 9

Zero Based Budgeting Budgeting Company Supply Chain 9

Harvard Business Review

NOVEMBER 23, 2010

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers CEO Sandy Weill should leave. We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization. Insight Center. Adopting AI.

Learning-by-Doing 11

Learning-by-Doing Software Technology Travel 11

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Advertising Sharpe 100

Harvard Business Review

OCTOBER 11, 2018

a cataract operation can cost $200 or less, compared with $3,500 in the U.S. Under the leadership of Anthony Tersigni, Ascension’s president and CEO, the organization has sought to become much more efficient at delivering health care. The savings to Ascension in supplies alone totaled about $1 billion, or 5% of total revenues.

Health Care 8

Health Care Insurance Cost Price 8

Harvard Business Review

JUNE 8, 2017

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. Administrative leaders experienced with their hospital’s operational network are needed when the necessary new care pathways and processes are disruptive.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

APRIL 16, 2014

The company’s leadership moved proactively to accelerate it and shape it. “If Earlier this year, they raised $325 million in the public markets and this month acquired BancABC , a bank with operations in Botswana, Mozambique, Tanzania, Zambia and Zimbabwe. GE did more than take advantage of growth as it came. It’s neither.

Globalization 8

Globalization Development Supply Chain Long-term 8

Harvard Business Review

SEPTEMBER 8, 2017

These efforts have enabled operational efficiencies, cost reductions, and greater agility, preparing companies for the next phase of digital transformation: driving growth. This is a break from the traditional paths of finance, sales, and operations to the top spot. Over: CMOs take over new responsibilities.

CEO 8

CEO Marketing Span of Control Sports 8

Harvard Business Review

MARCH 16, 2011

This year my organization decided to give an award for "excellence in leadership," and among the elements of excellence we expect to see in the winner, we're putting one criterion front and center: the nominees' commitment to gender diversity in their leadership ranks.

Microfinance 14

Microfinance Diversity Banking Entrepreneur 14

Harvard Business Review

FEBRUARY 20, 2014

They can be all sorts of people – introverts, extroverts, operations-oriented folks, great sales people, men, or women. Let’s talk that through,” is the type of leadership behavior we see them exhibit. Or over to a family leadership role. You could feel the leadership baton starting to be passed. Leadership'

How To 8

How To CFO Execution Learning-by-Doing 8

Harvard Business Review

MAY 1, 2018

We have written extensively on shareholder activism , and one of us coauthored a study in the Journal of Finance showing that, on average, activists produce value for targeted companies. One popular view of activists is that they are short-term, cut-and-run operators who are looking for a quick profit.

CEO 8

CEO Real Estate Long-term Short-term 8

Harvard Business Review

MARCH 20, 2014

They can’t wait to play more golf with their pals, travel, hang out with the grandchildren, perhaps spend more time on non-profits, and generally pursue a more relaxed lifestyle. Like my partner, with whom I co-founded our finance services company. Most people look forward to retirement. But some of us don’t really want to retire.

Compliance 8

Compliance Execution Planning CEO 8

Leading Blog

FEBRUARY 18, 2013

Washington ran his own spy network during the war and was often the only one privy to the full scope of secret operations against the British. Very often, when he was traveling, he would rise early to sneak out of a town or enter it before he could be escorted by local dignitaries. His public life took a terrible toll on his finances.

Short-term 265

Short-term Education Operations Career 265

Harvard Business Review

MAY 8, 2017

The list includes a health care company that was once near bankruptcy (DaVita), a software firm whose stock price stagnated for a decade (Microsoft), a travel website that faced overwhelming competition (Priceline), a food giant that seemed to lose its focus (Danone), and a steel company that faced new pressure from lower-cost rivals (ThyssenKrupp).

Franchising 15

Franchising CEO Business Model Strategy 15

N2Growth Blog

SEPTEMBER 19, 2010

When I teach MBA leadership courses I require all papers – on any leadership issues – to address key problems from opposing views. Thanks for encouraging and challenging the leadership community. Leadership Freak, Dan Rockwell Mark Oakes Great post, Mike. Love what you do Mike.

Blog 419

Blog Open-book Library Learning-by-Doing 419

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. “My guess is that one hundred percent of United’s employees are superconsumers of travel,” he said. “The romance of travel is near and dear to everyone’s heart. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

JANUARY 30, 2013

He didn't take a job right away (though 14 months later he joined the legal department at another bank) but instead traveled and visited friends and family. "It He therefore needed operational experience and leadership opportunities, neither of which he was getting in his current role.

Reputation 12

Reputation Case Study Short-term Cost 12

Chris Brady

FEBRUARY 8, 2010

The people who don't believe this don't read history, I guess, or haven't traveled enough to third world countries. It all started with the "I Want You to Want Me" song that I first heard blaring at a gas station in South Carolina while on vacation.

Politics 77

Politics Blog Travel Letter 77

Harvard Business Review

FEBRUARY 10, 2012

I still spend much of my time traveling from conference to conference in the West to meet people who can help my work succeed (I'm writing this on a train bound for Davos). I am required to do all this on a shoestring budget and a super-lean staff.

Supply Chain 14

Supply Chain Globalization Politics Franchising 14

N2Growth Blog

SEPTEMBER 29, 2010

Related Post : The Leadership Vacuum Share and Enjoy: View Comments John Mike, I believe you are correct in that the key 'qualification' for being effective at helping others is experience and of course that is a word open to considerable interpretation. I find this especially true when coaches work with executives in operations.

Blog 370

Blog Mentor Advice Brand 370

Harvard Business Review

OCTOBER 31, 2018

A CEO could be forgiven for thinking it’s safest to only weigh in on political issues that affect operational and strategic goals, industry dynamics, or a company’s regulatory and policy landscape. Delta drew outrage and lost tax breaks when it decided to end a travel discount for the National Rifle Association.

CEO 9

CEO Politics Policies Survey 9

Harvard Business Review

MAY 4, 2017

It has benefited the tech industry enormously, and other sectors, including health care, science, and finance, have also used it to fill gaps in their workforces. have lobbied against making the H-1B program more restrictive, arguing that they help American companies become more competitive by handling their IT operations.

Outsourcing 9

Outsourcing Engineering Skills Information Technology 9

Harvard Business Review

JANUARY 25, 2017

In other words, who you are affects how you behave and how you interact with other people, so team members’ personalities operate like the different functions of a single organism. travel to Mars, perhaps working for Elon Musk or one of the government space agencies. Consider the crew that will one day (soon?)

Skills 8

Skills Team Cooper Emotional Intelligence 8