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Who Owns Your Customer Relationships: Your Salespeople or Your Company?

Harvard Business Review

Finance puts the systems in place to track the money coming in. Marketing designs the promotional campaign. With seemingly unbounded opportunity, salespeople work hard to build relationships and create a book of business that drives their future financial success and creates fast market penetration for the company.

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Blockchain Could Make the Insurance Industry Much More Transparent

Harvard Business Review

In effect, they all had skin in the game, which remains one of the most elusive elements of modern finance. Thus a trust and efficiency engine like blockchain technology has the potential to drive radical change in the insurance industry while improving transparency and outcomes across the entire value chain.

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Jack Welch’s Approach to Breaking Down Silos Still Works

Harvard Business Review

Welch was convinced that the speed of globalization and technological innovation in the 21 st century would require companies to work very differently – with shorter decision cycles, more employee engagement, and stronger collaboration than had previously been required to compete.

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6 Reasons Platforms Fail

Harvard Business Review

For years Apple’s market penetration hung in the single digits. Before the iPhone launched in 2007, HP dominated the handheld calculator space for science and finance. Yet, for all its technological prowess Sony focused too much on products and not enough on creating platforms. What became of Sony’s players?