article thumbnail

Experiment with Organizational Change Before Going All In

Harvard Business Review

Maybe you were contemplating a change in employment policies such as flextime or one in customer-facing processes such as a new billing system. Say you introduce an innovative new customer-relationship-management (CRM) tool for your sales force, and revenue increases by 15%. Change management Human resources Operations'

article thumbnail

Proof That Positive Work Cultures Are More Productive

Harvard Business Review

A Gallup poll showed that, even when workplaces offered benefits such as flextime and work-from-home opportunities, engagement predicted wellbeing above and beyond anything else. When you know a leader is committed to operating from a set of values based on interpersonal kindness, he or she sets the tone for the entire organization.