Great Leadership By Dan

SEPTEMBER 7, 2017

Meet with them, take them to lunch, introduce them to co-workers, assign a co-worker to be their mentor and have all of their resources (phone, computer, e-mail address) ready for them. Focus groups and stay-interviews can reveal why people want to come to work every day. Employee engagement and retention.

Succession 137

Succession Benchmarking Performance Review Handbook 137

Mike Cardus

MAY 24, 2011

Executive Coaching and peer coaching groups were established to highlight and sharpen existing great behaviors and actions. Set-up plus facilitation of monthly internal customer focus group meetings. Using the focus group for targeted and necessary areas of success and improvement. Resolution.

Case Study 116

Case Study 360-Degree Feedback Execution TRIZ 116

Great Leadership By Dan

DECEMBER 27, 2012

In fact, HR in high-risk industries should implement a variety of avenues/opportunities for employee feedback, such as phone hotlines, online and on-site suggestion boxes, employee surveys, focus groups, new hire surveys and exit interviews.

Mentor 232

Mentor Trends Committee Compliance 232

Mike Cardus

JANUARY 9, 2013

Focus groups to determine what is working well. Surprisingly to many executives and human resources staff, much of what was found to be effective and needed was basic. Reviewing job descriptions and determining time-span and complexity of the work.

Leadership Development 154

Leadership Development Skills Development Leadership 154

Mike Cardus

JUNE 28, 2013

My interviews and focus groups with employees it was obvious they have too many levels and people are confused. One of our Directors got a hold of my VP of Human Resources and convinced her that he needed an Assistant Director to complete all the work that was expected.

Management 126

Management Team Building Human Resources Metrics 126

Mike Cardus

JULY 11, 2011

I consulted and led a 6 month coaching and training process with the Executive Vice President of Human Resources and 14 of the Associate Vice Presidents. Working primarily with management within these organizations, my role has been honed to coach, counsel, facilitate and conduct focus group work.

Team Building 94

Team Building TRIZ Succession Team 94

Skip Prichard

JUNE 22, 2020

As companies tackle culture, and it has become a focus area in literature and conferences, what do they still often miss? It is not an afterthought or a nice-to-have plan that they delegate to human resources to develop. Culture needs to be recognized as a company-wide function and not the responsibility of Human Resources.

How To 107

How To Middle Management Reputation Short-term 107

In the CEO Afterlife

SEPTEMBER 8, 2015

At Apple, Steve Jobs never wanted research from focus groups or quantitative usage and attitude studies. But, there is nothing stopping decision-makers from making early calls to more efficiently source the information with improved analytical acumen. He knew what to do, and he did it with conviction.

Power 100

Power Competitive Advantage Airlines Information 100

Mike Cardus

DECEMBER 5, 2012

How will we measure progress & Success?

Mentor 114

Mentor Training Process Development 114

HR Digest

JANUARY 19, 2023

We host focus groups with employees to understand their thoughts and concerns and actively listen to their feedback on how and where we can improve our efforts. Angie Freeman , Chief Human Resources & ESG Officer, C.H. Robinson As Chief Human Resources & ESG Officer at C.H.

Supply Chain 109

Supply Chain Human Resources Diversity Transportation 109

Harvard Business Review

JUNE 20, 2014

New research from the Families and Work Institute (FWI) and the Society for Human Resource Management finds an “on the one hand, on the other hand” contradiction. Or do they reflect a fear that flextime programs are being eliminated? The answer seems to be a confusing “both.”

Flextime 9

Flextime Human Resources Career Talent Management 9

You're Not the Boss of Me

MARCH 8, 2010

The Hospital Human Resources Department had changed its name to The Employee Engagement Department. Each time I see that sign, I wonder what they might be doing differently now that they weren’t doing when they were called The Human Resources Department. You can run focus groups (and believe me I have run hundreds!)

Survey 40

Survey Human Resources Blog Learning-by-Doing 40

Harvard Business Review

JANUARY 13, 2015

Perhaps human resources leaders are spending their money in the wrong places. Specifically we used interviewing and focus groups to find out whether many of the root causes of engagement are actually found outside the workplace. Managing people Human resource management Organizational culture' The answer?

Human Resources 8

Human Resources Self-aware Survey Influence 8

Harvard Business Review

JULY 17, 2015

The result of poor culture fit due to turnover can cost an organization between 50-60% of the person’s annual salary, according to the Society for Human Resource Management (SHRM). That’s why it’s a key trait to look for when recruiting.

Diversity 8

Diversity Human Resources Environment Long-term 8

Harvard Business Review

JUNE 16, 2017

The reality seems less impressive, as a global IBM survey of more than 1,700 CEOs found that 71% identified human capital as a key source of competitive advantage, yet a global study by Tata Consultancy Services showed that only 5% of big-data investments were in human resources. Insight Center. Putting Data to Work.

Human Capital 12

Human Capital Metrics Analysis Survey 12

Harvard Business Review

OCTOBER 10, 2011

At most companies, the human resources department "owns" and measures engagement. Employee focus groups identify key themes and issues, and employee teams help develop solutions, which they present to store management. That's how it's done at Apple stores.

Tactics 14

Tactics Customer Loyalty Survey Loyalty 14

Harvard Business Review

JUNE 8, 2018

In 2016, former American Express CEO Ken Chenault tasked chief human resource officer Kevin Cox with finding new opportunities that would drive innovation and revenue growth. Both the J&J and American Express programs have elements aligned with what we heard in interviews and focus groups. American Express.

Development 12

Development Participative Conference Innovation 12

Harvard Business Review

JULY 24, 2017

We hired roughly 1,000 new employees in approximately 15 months to build our operations, human resources, compliance, and technology teams. (We In all, we engaged more than 500 employees from around the world for feedback on our culture through focus groups, interviews, workshops and anonymous ideation sessions.

Management 11

Management IPO Diversity Long-term 11

Harvard Business Review

OCTOBER 25, 2016

To find out, Oliver Wyman surveyed 850 financial services professionals from around the world (both men and women), interviewed over 100 senior female executives globally (C-suite and board members), and held focus groups with Millennial women working across a number of financial institutions in the U.S.

Chief Executive Officer 8

Chief Executive Officer Committee Career Industry 8

Harvard Business Review

MAY 5, 2014

Businesses gain their strategic focus from understanding the “customer” ? To help understand a woman’s preferences and challenges, Merck for Mothers has begun to incorporate focus groups and community advisory committees in our work. in this case, that’s the mother-to-be herself.

Supply Chain 8

Supply Chain Health Care Self-aware Franchising 8

Harvard Business Review

MARCH 23, 2012

To answer these questions, the analytics team created focus groups of senior Sprint executives and managers, who reviewed the feedback and made informed decisions based on the data. First, how can we improve the performance of our agents and teams? Second, how can we simplify our processes? Third, how can we improve call-volume?

Metrics 12

Metrics Parcell Call Center Productivity 12

Harvard Business Review

MARCH 31, 2016

The most common approach is to conduct regular surveys or focus groups to determine which aspects of health and wellness are important to employees, and which initiatives are not a good use of time. There are a few simple ways to start doing this.

Planning 8

Planning Incentives ROI Long-term 8

Harvard Business Review

NOVEMBER 20, 2015

” These were the first words McKay said to me in a discussion set up by RBC’s Chief Human Resources Officer, Zabeen Hirji. . “I want RBC to matter — to our clients, to our people, and in our communities — both here in Canada and around the world, wherever we do business.” Yet, so few do.

Crisis 8

Crisis Banking CEO Business Model 8

Harvard Business Review

OCTOBER 2, 2018

At Hootsuite, the social media management platform, marketing and human resources executives collaborate to do this. From the very first interaction with prospective employees, organizations should make thinking about customers and their needs a clear priority.

Short-term 12

Short-term Learning-by-Doing Participative Human Resources 12