The Practical Leader

JULY 26, 2023

Focus groups (cross-section of people in your team/organization) run by a neutral facilitator who prepares a report summarizing the feedback. Assessment from expert external consultants based on some combination of surveys, documentation/process review, focus groups, customer feedback, and/or confidential interviews.

360-Degree Feedback 52

360-Degree Feedback Survey Learning-by-Doing Attitude Survey 52

HR Digest

APRIL 9, 2024

Leveraging a variety of listening methods, such as surveys, focus groups, department-wide fireside chats with leaders, and so on, we pull back the layers on the needs of our employees and tackle what matters most to them, while also keeping in mind the needs of our customer and business.

Human Capital 52

Human Capital Human Resources Diversity Education 52

Strategy Driven

JUNE 18, 2020

You should try to make sure that you choose an audience that you know is going to be interested in what you’re offering, and you can carry out market research and use focus groups to get a better idea of this. Work with Relevant Influencers. Consider Direct Mail and Email.

Audience 65

Audience How To Marketing Focus Group 65

The Practical Leader

JUNE 30, 2020

The consulting firm usually interviews people, runs focus groups, and gathers input from a variety of sources. employees said they were consistently able to influence decisions important to their work.” Lots of good ideas are gathered and the best ones presented to leaders along with a recommended action plan.

Hamel 130

Hamel Power Absenteeism Compliance 130

The Practical Leader

MAY 29, 2019

Use focus groups (a cross-section of frontline staff) to test new management directions before making grand announcements to everyone. Even if you press on against the advice of the focus groups, you’ll have deeper insight on how to face the issues the new direction may raise. List each point.

Agility 55

Agility Organization Henderson Focus Group 55

The Practical Leader

MAY 15, 2019

” Get a facilitator outside of your team to run focus groups, conduct confidential interviews, or do a survey of your team or organization to identify and prioritize Moose issues. Cluster the similar points until you have 5 – 7 major groupings or clusters. Do the same for things you can influence.

Open-book 92

Open-book Consensus Engineering Brainstorming 92

The Practical Leader

FEBRUARY 22, 2023

We did a series of focus groups, interviews, and surveys within a division of a large company to help Chris, the division manager, determine why their culture wasn’t performing at the level he wanted. ” It’s an oft-mouthed truism; a leader’s action speaks much louder than their words.

Team 98

Team Leadership Mission Statement Drucker 98

Ron Edmondson

NOVEMBER 28, 2022

And there is nothing we do to influence this change. Consider using a focus group. On major changes, I like to bring in a group of people who are generally supportive of my leadership, but represent all the major groups within the church. Sometimes it’s in March – sometimes April.

Stakeholder Analysis 58

Stakeholder Analysis Learning-by-Doing Planning Edmondson 58

Great Leadership By Dan

SEPTEMBER 7, 2017

Focus groups and stay-interviews can reveal why people want to come to work every day. About the authors : Cornelia Gamlem and Barbara Mitchell are influencers to the HR & Business Communities. Employee engagement and retention. Engagement and retention are inextricably linked. Don’t forget rewards and recognitions programs.

Succession 137

Succession Benchmarking Performance Review Handbook 137

The Practical Leader

MAY 18, 2022

You can get Informal feedback through external coaches, reverse performance appraisals, facilitated focus groups, meeting reflections, project reviews, anonymous online surveys, external assessments, informal networking, moose hunting , and so on. Technical Tunnel Vision. Symptom: I, robot.

Emotional Intelligence 80

Emotional Intelligence How To Career Skills 80

Eric Jacobson

OCTOBER 9, 2023

If we want to foster a culture of feedback, do we want to focus on giving or on soliciting feedback? For example, do we first conduct significant research and use focus groups to inform the experiment, or do we move quickly to learning while doing? When and how? Is experimentation important and, if so, how do we go about it?

How To 120

How To Learning-by-Doing Books System 120

Next Level Blog

JULY 23, 2010

The Lloyds team was on board the rig about a month before it blew and conducted a safety survey and a number of focus groups with Transocean crew members over the course of several days. We need to be accountable for our own words and actions along with doing what we can to influence positive action from others.

Executive Coaching 167

Executive Coaching Open-book Blog Report 167

Harvard Business Review

FEBRUARY 15, 2011

She didn't deny many of the developers' claims, which were backed up with data from interviews and focus groups. First, of course, there was the need for better marketing materials, but it was clear as well that Laura lacked something required of all managers — the fundamental will or need to influence others.

Influence 15

Influence Market Segmentation Direct Marketing Focus Group 15

Ron Edmondson

FEBRUARY 11, 2019

And, there is nothing we do to influence this change. Use a focus group. On major changes, I like to bring in a group of people who are generally supportive of my leadership, but represent all the major groups within the church. Sometimes it’s in March – sometimes April.

Stakeholder Analysis 43

Stakeholder Analysis Learning-by-Doing Planning Influence 43

Skip Prichard

JUNE 22, 2020

Lack of Middle Management Buy-In: Middle management has a very strong influence on culture because they have the most immediate connection to most of your employees—and often customers, as well. They truly influence the emotional a-ha moments, the vital light bulb moments that need to occur to create momentum. #3. Talk to customers.

How To 107

How To Middle Management Reputation Short-term 107

Mike Cardus

NOVEMBER 2, 2010

Tuesday, November 02nd, 2010 Posted by: mike Met some friends for a focus group at a local coffee place. Had a similar discussion about grocery stores and every step of the experience is created to influence your behavior. Powered by WordPress. Design by 12GrainStudio Your Process SUCKS!

Process 149

Process Team Building Focus Group Learning-by-Doing 149

Ron Edmondson

JUNE 4, 2013

I periodically set up focus groups of people for input on various issues. 5 Ways to Influence Those Who Lead You…Leading Up! I give plenty of opportunity for input into major decisions before a decision is final. We do assessments as a team. I have quarterly meetings with direct reports.

Diversity 82

Diversity Edmondson Team Focus Group 82

Ron Edmondson

JUNE 5, 2013

Focus group – On major changes, I like to bring in a group of people who are generally supportive of my leadership, but represent all the major groups within the church. Again, this step builds support among influencers and usually further enhances the change with their input and hopefully their support.

Stakeholder Analysis 83

Stakeholder Analysis Edmondson Learning-by-Doing Focus Group 83

Ron Edmondson

MARCH 30, 2016

And, there is nothing we do to influence this change. Use a focus group. On major changes, I like to bring in a group of people who are generally supportive of my leadership, but represent all the major groups within the church. Sometimes it’s in March – sometimes April.

Stakeholder Analysis 30

Stakeholder Analysis Learning-by-Doing Planning Edmondson 30

Harvard Business Review

OCTOBER 12, 2018

To effectively bring together the what and the why — a problem and its cause, in order to find a probable solution — leaders need to combine the advanced capabilities of big data and analytics with tried-and-true qualitative approaches such as interviewing groups of individuals, conducting focus groups, and in-depth observation.

Team 12

Team Analysis Focus Group Influence 12

Strategy Driven

NOVEMBER 22, 2019

Staying in touch with your customers should also allow them to influence how you grow and develop your business. Another way to gain customer feedback is to run a focus group. Customer focus groups also provide forums for people to give their opinions in a more open way. Use a Customer Feedback Loop.

Customer Loyalty 16

Customer Loyalty Loyalty Discount Incentives 16

Strategy Driven

JUNE 10, 2011

Both cities are hubs of culture, entertainment, sports, media, fashion and business; both have worldwide fame and influence, not to mention affluence. After all, they conducted focus groups in a Chicago suburb for one of their industry-leading clients. Now, in their defense, New York and Los Angeles are amazing.

Brand 50

Brand How To Marketing Focus Group 50

Harvard Business Review

JANUARY 6, 2012

But in this post-modern era of gender transcendence, a muse has come to mean a particular individual or category that profoundly inspires and influences one's creative work. Anyone can hire a focus group. Engelbart has quietly influenced generations of interface designers who've come to him for advice.

Innovation 14

Innovation Fashion Christensen Creativity 14

Harvard Business Review

JUNE 29, 2011

But if your customers are on autopilot much of the time, then they are not aware of many of the factors that influence their actions. That means that what people tell you in surveys and focus groups is not an accurate readout of what really influences their behavior. Influence the environment. Design for habits.

Company 15

Company Influence Survey Environment 15

Harvard Business Review

DECEMBER 18, 2017

People are far more influenced by their immediate surroundings than by a code of conduct set at the top. Employee surveys, conversations, and focus groups can help us understand what actually happens in organizations, how seriously stated values and formal processes are taken, and which units or departments may pose the most ethical risk.

Ethics 11

Ethics Organization Incentives Long-term 11

Harvard Business Review

AUGUST 31, 2018

Sixteen women were interviewed and seven others participated in a focus group. My analysis of the women’s responses, including their career decisions and the support they received from their managers and organization, led me to identify four main ways they develop and advance toward their goals: They want power and influence.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Harvard Business Review

JANUARY 30, 2013

Every business is interested in what influences and persuades their customers and consumers, and one of the more common strategies to eliciting this information is to simply ask them. You could even outsource the task to a market research agency who'll conduct surveys and focus groups on your behalf. What will persuade you?

Cialdini 8

Cialdini Hotels Energy Competitive Advantage 8

Harvard Business Review

AUGUST 25, 2015

This strengthening undertone of equality coupled with Asian women’s confidence and comfort with risk seem to also be influencing diversity dynamics in financial services across the region. Based on interviews and focus groups we conducted across the region, cultural dynamics are playing a key role.

Survey 8

Survey Diversity Telecommunications Focus Group 8

Harvard Business Review

MAY 11, 2012

In my work with focus groups, interviews with leaders, and reviews of frontline employees' performance appraisals, I'm seeing more and more of these reverse leaders. Reverse leaders lead through influence, not authority, and they gain that influence by making strong interpersonal connections.

Self-aware 12

Self-aware Competitive Advantage Follow-up Content 12

Harvard Business Review

AUGUST 7, 2018

The fourth step is to identify what these stakeholder groups want from you. For example, these might include the factors influencing the decision to purchase from you (customers), work for you (employees), supply to you (suppliers) or invest in you (shareholders).

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

SEPTEMBER 13, 2016

We also conducted six focus groups with midlevel and senior leaders to understand how they perceive opportunities for advancement at their companies. The visibility of one’s technical skills influenced how valuable specific employees were perceived to be. Visibility of Valued Skills. This presented a conundrum for women.

Focus Group 8

Focus Group Skills Technology Review 8

Harvard Business Review

OCTOBER 11, 2012

Analytics allow studios to go beyond simple focus groups or established financial modeling to determine how audiences might respond to a given film. Individually, they could all impact the revenue outcome — and influence each other. Sales teams could be equipped with likely sales for a given film to sell appropriately.

Film 16

Film Franchising Budgeting Audience 16

Harvard Business Review

OCTOBER 11, 2012

Analytics allow studios to go beyond simple focus groups or established financial modeling to determine how audiences might respond to a given film. Individually, they could all impact the revenue outcome — and influence each other. Sales teams could be equipped with likely sales for a given film to sell appropriately.

Film 16

Film Franchising Budgeting Audience 16

Harvard Business Review

JULY 30, 2012

Spain's massive banking mess with the Cajas de Ahorros is due to local politicians' influence on banks, and their iniquitous links to property developers. The EU task force is an overwhelmed and unwelcome band of mid-level European bureaucrats who speak Greek; what is needed is a focused group of senior change managers with a strong mandate.

Restructuring 14

Restructuring Banking Politics Project 14

Harvard Business Review

DECEMBER 27, 2010

Start with deep ethnographic research; avoid focus groups! Who are your influences? The pull of the core business and business model that subtly influences new ideas so they resemble what the organization has done before. How should I look? How do I come up with an idea? What is disruptive innovation?

Innovation 16

Innovation Govindarajan Disruptive Innovation Business Model 16

Harvard Business Review

MARCH 22, 2013

Start with a catalog of learnings already captured and of specific learning goals for upcoming marketing programs (for example, "how can we influence 18 to 25 year olds to do X?"). A learning agenda is the first step in getting more bang for your buck with every campaign. Embrace experimentation and "good enough".

Marketing 17

Marketing Metrics Agility Budgeting 17

Harvard Business Review

NOVEMBER 5, 2018

Leveraging recent advances in experimental methods—especially a statistical method that allowed Uber to use a weighted combination of other cities to form a more-suitable “synthetic” control group—the team was able to tease out the ways in which the rollout was influencing Uber usage.

Productivity 8

Productivity Products Metrics Franchising 8