The Practical Leader

MAY 15, 2019

She writes, “The accidents and the resulting media attention together create a real wake-up call for Boeing… what’s required, however, is more than operational fixes. Many organizations have risk management programs focused on financial, legal, or safety risks. ” This is a classic moose-on-the-table problem.

Open-book 92

Open-book Consensus Engineering Brainstorming 92

Strategy Driven

JANUARY 31, 2022

A side benefit is that when their manager appreciates them, it improves their relationships. Employees end up trusting their managers, and it leads to a more positive experience for everyone. Combine personal goals, a fun time, collaboration, and managers that care. Reward the Employees Who Care.

Call Center 107

Call Center Incentives Productivity Products 107

In the CEO Afterlife

SEPTEMBER 8, 2015

When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible. Not everyone or every organization can, or should operate this way. Leaders and managers who work in these industries need all of the information. Entrepreneurial Mindset Power.

Power 100

Power Competitive Advantage Information Airlines 100

Center for Creative Leadership

SEPTEMBER 9, 2020

Managing a multicultural team can be a rewarding experience, giving leaders the opportunity to work closely with employees from diverse backgrounds and offering the chance for personal and professional growth. Learn our best practices for managing virtual teams and meetings.). Management should talk to employees ?

Team 88

Team Emotional Intelligence Diversity Globalization 88

Skip Prichard

JUNE 22, 2020

It’s HR’s Job: While HR certainly plays a significant role in the development and management of policies that can help or hurt culture, it’s the responsibility of everyone inside the organization to create and maintain a thriving culture. Middle managers are instrumental in creating a deep personal commitment to change.

How To 107

How To Middle Management Reputation Short-term 107

Lead Change Blog

JUNE 5, 2018

Through our quantitative research of more than 750,000 leaders and employees inside some of the world’s leading organizations, and in the many focus groups we conduct every year, we’ve identified these 11 attributes that matter most.” John Hunter of Curious Cat: Management Improvement Blog submitted Good Project Management Practices.

Leadership Development 248

Leadership Development Development Leadership Simon 248

Mike Cardus

JULY 11, 2011

. · Working with a financial service group that was facing the challenge of regulations changing the amount of fair-share revenue they could claim as their total profit. Working primarily with management within these organizations, my role has been honed to coach, counsel, facilitate and conduct focus group work.

Team Building 94

Team Building TRIZ Succession Team 94

Mike Cardus

DECEMBER 12, 2012

While preparing for a focus group meeting it came to me NOISE. I’ve led this with larger teams you can break the group into teams of 6 or less and they each work independently then get together and share ( or the facilitator finds commonalities and categorizes them) OR lead a series of focus groups with smaller team separately.

Strategic Planning 158

Strategic Planning SWOT Analysis Planning 158

Strategy Driven

JULY 28, 2019

You can see this play out in your daily operations and ultimately in the P&L. Conduct focus groups, one on one’s, and surveys to get a strong grip on the current state of your business culture. Harris is Associate Vice-President and Country Manager for Allergan PLC in Brazil. efficiency). About the Author.

Agility 62

Agility P&L Intangible Assets Team 62

Skip Prichard

AUGUST 25, 2019

According to one former employee, “Management made it clear that no employee was allowed to complain about the unethical practices that were going on within the branch.”. There’s nothing wrong with operating out of self-interest. We’re in the business of helping clients measure and manage culture. CEO John Stumpf set the tone.

Competitive Advantage 92

Competitive Advantage Leadership Analysis Tips 92

Strategy Driven

MAY 20, 2021

They aren’t all your competition – some just operate in the same industry, but offer entirely different products and solutions. More specifically, you need to focus on businesses that are your competition and find out their weaknesses. Research your competition. In this step, you need to perform an analysis of your competition.

Analysis 123

Analysis Marketing Trends Audience 123

LDRLB

APRIL 13, 2020

Consider a few examples: “The company’s primary objective is to maximize long-term shareholder value while adhering to the laws of the jurisdictions in which it operates and at all times observing the highest ethical standard.” ” You probably got bored right at the phase “long-term shareholder value.”

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

Ron Edmondson

MARCH 5, 2020

Just like the people they lead, they become protective of the way things operate. This may need to be the subject of another post, but one example of how I have tried to address this lid is with what I call “focus groups”. We need good managers and good guidelines to keep us legal and accountable. A culture of fear.

Bureaucracy 57

Bureaucracy Brainstorming Guidelines Edmondson 57

Coaching Tip

JULY 22, 2011

Are business units operating in silos? Additionally, employee surveys and focus groups can be beneficial. From Boomers to Linksters--Managing the Friction Between Generations at Work. Failure to acknowledge what’s happening. Pay attention to the warning signs of broken or eroded trust. Are workers disengaged?

Energy 95

Energy Bottom-up Commitment Globalization 95

LDRLB

APRIL 13, 2020

Consider a few examples: “The company’s primary objective is to maximize long-term shareholder value while adhering to the laws of the jurisdictions in which it operates and at all times observing the highest ethical standard.” ” You probably got bored right at the phase “long-term shareholder value.”

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Harvard Business Review

AUGUST 31, 2018

To increase diversity at senior executive levels, more must be known about one group in particular: women of color in midlevel leadership, who successfully developed and progressed beyond individual contributor and first-line management. How did (or didn’t) managers play a role? They pursue management challenges.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Next Level Blog

JULY 23, 2010

The Lloyds team was on board the rig about a month before it blew and conducted a safety survey and a number of focus groups with Transocean crew members over the course of several days. Heres the passage from the article that really hit home with me. If you're concerned about reprisal, get another job! Posted by: Mike Henry Sr.

Executive Coaching 167

Executive Coaching Open-book Blog Report 167

Harvard Business Review

JULY 24, 2017

Change management can be a test for any organization. Several studies by Towers Watson show that just 25% of change management initiatives are successful over the long term. Change management certainly tested us. We have hired more than 5,000 new employees since beginning the effort in late 2013.) What values drove them?

Management 10

Management IPO Diversity Long-term 10

Harvard Business Review

APRIL 27, 2018

Yet many other women have managed to build highly successful careers with degrees in STEM disciplines. We hear, in interviews and focus groups, that women are consistently spoken over and even robbed of their ideas. How did they do it? Yet 82% of women in STEM say their contributions are ignored. Hone your brand.

Succession 14

Succession Reputation Focus Group Leadership Styles 14

Harvard Business Review

AUGUST 24, 2012

Alstom keeps trains ready to run each morning for railroad operators rather than just selling the rolling stock to them. General Electric helps hospitals manage and use patient data rather than selling them the equipment and software to do the job. Traditional research techniques (surveys, focus groups etc.)

B2B 14

B2B Business Objectives Focus Group Marketing 14

Harvard Business Review

NOVEMBER 19, 2018

By combining data-driven assessments, targeted engagement of high prescribers, EHR-based interventions, and pharmacist support in care management, Geisinger has dramatically reduced opioid prescribing. In addition to developing programs on pain-management for our broad clinician population, we targeted a focused group of high prescribers.

System 10

System Health Care Review Focus Group 10

The Practical Leader

SEPTEMBER 30, 2020

Key findings include: Senior leaders of successful agile transformations “quadrupled the time spent on strategy (from 10% to 40%) and reduced the time spent on operations management by more than half (from 60% to 25%).” Meetings need be focus less on operating details and more on strategic issues.

Agility 110

Agility Team Leadership Storytelling 110

Harvard Business Review

AUGUST 7, 2018

Why is it that when a group of managers gets together for a strategic planning session they often emerge with a document that’s devoid of “strategy”, and often not even a plan ? The third step requires you to work out what your organization wants from each key stakeholder group for your organization to prosper.

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

OCTOBER 4, 2013

It has a more rigorous organization structure that divides responsibilities between the innovation team and development team, and strengthens management around the opportunity pipeline. This provides the casino operators an enterprise-wide view of what works, what doesn’t, and what actions to take to improve performance.

Technology 8

Technology Innovation Kaizen Chief Executive Officer 8

Strategy Driven

NOVEMBER 8, 2010

As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

FEBRUARY 13, 2013

I featured Ronn, a former P&G executive (and current executive coach and entrepreneur), in several places in The Little Black Book of Innovation , most notably for his rant against the evils of focus groups. Ronn is thoughtful, widely read, a seasoned practitioner, and a great communicator.

Innovation 11

Innovation Competitive Advantage Leadership Christensen 11

Harvard Business Review

JANUARY 27, 2012

True ownership by line managers. Most large companies depend on HR to measure and manage employee engagement. So Apple stores, JetBlue Airways , and others deliver employee survey results directly to operating managers, who can then sponsor shop-floor change initiatives. Here's some of what's needed: 1.

Survey 17

Survey Customer Loyalty Metrics Loyalty 17

Harvard Business Review

JULY 17, 2015

The result of poor culture fit due to turnover can cost an organization between 50-60% of the person’s annual salary, according to the Society for Human Resource Management (SHRM). The process of defining organizational culture can take many forms, from working with an external consultant to staff-driven focus groups and discussions.

Diversity 8

Diversity Human Resources Environment Long-term 8

Harvard Business Review

OCTOBER 10, 2011

And these companies build closed-loop learning into their daily operations so that they're constantly improving. And instead of delegating the effort to HR, you'd make employee engagement a top priority for frontline managers and employees themselves, with built-in procedures for closed-loop learning.

Tactics 14

Tactics Customer Loyalty Survey Loyalty 14

Harvard Business Review

NOVEMBER 28, 2016

I spent the last 18 months researching and writing a book on how organizations and leaders can do extraordinary things, even if they operate in pretty ordinary fields. You don’t have to be a programmer in Silicon Valley or a gene splicer in biotech to unleash exciting innovations and create huge value.

CEO 8

CEO Open-book Price Innovation 8

Harvard Business Review

FEBRUARY 22, 2017

In focus groups we’ve run, customers report that one of their biggest sources of frustration is the feeling that they’re being treated in a generic, robotic fashion and that the rep is trying to rush them off the phone rather than taking the time required to make sure their issue is resolved. And customers can tell.

Metrics 10

Metrics Video Cost Cost Center 10

Harvard Business Review

APRIL 29, 2015

He had no formal authority as a leader, operating without any title or mandate. Also, all of his work was done outside the boundaries of strategic management practices within the organization. We started with focus groups drawn from both our graduate class at Northwestern University and a global high-potential program we run at Aon.

Strategy 8

Strategy Power Idea Generation Project 8

Harvard Business Review

MARCH 5, 2012

You can make customers provide more rigorous authentication before they make a transaction, or have managers limit distribution of sensitive plans. Almost all companies have to share sensitive data with vendors and channel partners to operate modern supply chains smoothly.

Supply Chain 13

Supply Chain Risk Management Hedge Banking 13

Harvard Business Review

FEBRUARY 9, 2011

Women, certainly, struggle more than men to achieve the look of leadership, a factor that contributes to their overall stall in middle- and upper-middle management. Women are so hypersensitive about their appearance already," one male executive shared in a CWLP focus group. "I

EPS 15

EPS Banking Handbook Micromanagement 15

Harvard Business Review

AUGUST 31, 2017

Missed medical appointments, or “no-shows,” often create several operational challenges as well, from difficulties rescheduling clinical staff to interference with patient care and treatment. Each year approximately 3.6 They would seek out patterns and aim to define the real problem at hand.

Health Care 14

Health Care Transportation Mayo Cost 14

Strategy Driven

JUNE 6, 2014

Conduct focus groups. Interpret the results to management in terms that are easy to understand and support. Provide management with information that justifies their confidence. No business can operate without affecting or being affected by its communities. Maintain community files. Document the findings.

Franchising 74

Franchising Marketing Strategy Strategic Planning 74

Harvard Business Review

MARCH 31, 2016

Worse yet, they’ll sometimes hire different vendors to address different issues – lifestyle coaches, employee assistance counselors, case and disease management vendors, nurse lines, occupational health and safety experts, workers’ compensation specialists, disability managers, organizational development consultants, you name it.

Planning 8

Planning Incentives ROI Long-term 8