The Horizons Tracker

APRIL 1, 2020

The researchers conducted a number of focus groups around the United Kingdom, where 18-25 year olds were quizzed on their attitude towards work, the economy and on industrial relations. The group covered a cross section of skill levels and consisted equally of male and female participants.

Participative 85

Participative Crisis Learning-by-Doing Parcell 85

Strategy Driven

JANUARY 31, 2022

This can be done by conducting focus group interviews, or by online forms and surveys. Because many call centers operate 24/7, employees will always have a preference for certain work shifts. To make a personalized reward means that you need to understand what interests your employees. Let Your Employees Pick Their Shifts.

Call Center 99

Call Center Incentives Productivity Products 99

Strategy Driven

MAY 20, 2021

They aren’t all your competition – some just operate in the same industry, but offer entirely different products and solutions. More specifically, you need to focus on businesses that are your competition and find out their weaknesses. Research your competition. In this step, you need to perform an analysis of your competition.

Analysis 122

Analysis Marketing Learning-by-Doing Trends 122

Center for Creative Leadership

SEPTEMBER 9, 2020

However, operating a team with genuinely different people also comes with a number of challenges that must be overcome to create a productive work environment. creating focus groups if necessary ? Learn our best practices for managing virtual teams and meetings.). Management should talk to employees ?

Team 88

Team Emotional Intelligence Diversity Leadership Development 88

Mike Cardus

JULY 11, 2011

. · Working with a financial service group that was facing the challenge of regulations changing the amount of fair-share revenue they could claim as their total profit. Working primarily with management within these organizations, my role has been honed to coach, counsel, facilitate and conduct focus group work.

Team Building 94

Team Building Leadership Team Succession 94

LDRLB

APRIL 13, 2020

Consider a few examples: “The company’s primary objective is to maximize long-term shareholder value while adhering to the laws of the jurisdictions in which it operates and at all times observing the highest ethical standard.” ” You probably got bored right at the phase “long-term shareholder value.”

Mission Statement 120

Mission Statement Motivation Long-term Learning-by-Doing 120

Skip Prichard

JUNE 22, 2020

The culture required to drive a strategy of innovation is different from the culture required to develop efficiency or operational excellence. Corporate leaders that operate with an ivory tower mentality are likely to find their tower tumbling down. Interview relevant personnel; hold focus groups and conduct employee surveys.

How To 106

How To Middle Management Reputation Short-term 106

Lead Change Blog

JUNE 5, 2018

Through our quantitative research of more than 750,000 leaders and employees inside some of the world’s leading organizations, and in the many focus groups we conduct every year, we’ve identified these 11 attributes that matter most.” Discover David on Twitter at @thoughtpartner. The economic feature is obvious.

Leadership Development 248

Leadership Development Leadership Development Simon 248

Mike Cardus

DECEMBER 12, 2012

While preparing for a focus group meeting it came to me NOISE. I’ve led this with larger teams you can break the group into teams of 6 or less and they each work independently then get together and share ( or the facilitator finds commonalities and categorizes them) OR lead a series of focus groups with smaller team separately.

Strategic Planning 158

Strategic Planning SWOT Analysis Planning 158

Ron Edmondson

MARCH 5, 2020

Just like the people they lead, they become protective of the way things operate. This may need to be the subject of another post, but one example of how I have tried to address this lid is with what I call “focus groups”. After something is done a certain way long enough it’s hard to see how they are barriers stalling growth.

Edmondson 63

Edmondson Bureaucracy Brainstorming Guidelines 63

Strategy Driven

JULY 28, 2019

You can see this play out in your daily operations and ultimately in the P&L. Conduct focus groups, one on one’s, and surveys to get a strong grip on the current state of your business culture. As a leader, you are constantly trying to maximize the magical effort to effectiveness equation (a.k.a. efficiency).

Agility 62

Agility Team P&L Intangible Assets 62

LDRLB

APRIL 13, 2020

Consider a few examples: “The company’s primary objective is to maximize long-term shareholder value while adhering to the laws of the jurisdictions in which it operates and at all times observing the highest ethical standard.” ” You probably got bored right at the phase “long-term shareholder value.”

Mission Statement 78

Mission Statement Motivation Long-term Learning-by-Doing 78

Coaching Tip

JULY 22, 2011

Are business units operating in silos? Additionally, employee surveys and focus groups can be beneficial. Failure to acknowledge what’s happening. Pay attention to the warning signs of broken or eroded trust. Are workers disengaged? Are teams missing targets? Acknowledge that you know the situation hasn’t been easy.

Energy 95

Energy Commitment Leadership Bottom-up 95

Skip Prichard

AUGUST 25, 2019

There’s nothing wrong with operating out of self-interest. He can tell you what’s moving in the right direction—and where we’re getting loose and need to tighten up operations. I’d need to conduct a dozen customer and employee focus groups to fill in the gaps if I wasn’t having regular check-ins with the shoeshine guy.”

Leadership 94

Leadership Competitive Advantage Learning-by-Doing Tips 94

Strategy Driven

JUNE 6, 2014

Conduct focus groups. No business can operate without affecting or being affected by its communities. Every community relations program has five steps: Learn what each community thinks about the company and, therefore, what information needs to be communicated to each public. Maintain community files.

Franchising 70

Franchising Strategy Marketing Strategic Planning 70

Next Level Blog

JULY 23, 2010

The Lloyds team was on board the rig about a month before it blew and conducted a safety survey and a number of focus groups with Transocean crew members over the course of several days. Heres the passage from the article that really hit home with me.

Executive Coaching 148

Executive Coaching Leadership Open-book Leadership Development 148

Strategy Driven

JUNE 7, 2013

It occupied one counter at 2-J’s Hamburgers, an established Austin restaurant, owned and operated by Ralph Moreland. ’ I commissioned focus groups. To test the premise, I staged a focus group dinner meeting at a prominent inner-city church, eliciting ideas and insights. Its CEO (John Y.

Franchising 61

Franchising Learning-by-Doing Mentor Consultative 61

Harvard Business Review

AUGUST 24, 2012

Alstom keeps trains ready to run each morning for railroad operators rather than just selling the rolling stock to them. Periodic market research surveys or focus groups should be replaced by continual data collection, from all interactions between the supplier and its customers. Observe the customer directly.

B2B 15

B2B Business Objectives Focus Group Objective 15

Harvard Business Review

APRIL 27, 2018

A new research study I led at CTI uncovers, through a nationally representative survey of 3,212 individuals with STEM credentials, and through dozens of additional interviews and focus group conversations, the differentiators of success for women in STEM. Yet 82% of women in STEM say their contributions are ignored.

Succession 14

Succession Reputation Leadership Styles Leadership 14

Harvard Business Review

OCTOBER 12, 2018

To effectively bring together the what and the why — a problem and its cause, in order to find a probable solution — leaders need to combine the advanced capabilities of big data and analytics with tried-and-true qualitative approaches such as interviewing groups of individuals, conducting focus groups, and in-depth observation.

Team 10

Team Influence Analysis Learning-by-Doing 10

Harvard Business Review

FEBRUARY 25, 2014

After working with numerous marketers, we developed the Intelligent Brand Framework to provide a structure for thinking about marketing investments across creative and operational disciplines, using a combination of data-driven and human-centric approaches. They are: Observation is where customer behavior reveals new insights.

Marketing 8

Marketing Reis Brand Focus Group 8

Harvard Business Review

MARCH 1, 2012

In the work underlying Beyond Performance , we found a technique we call 'laddering' that even the most hard-nosed business operators can feel comfortable with; the reason is that it closely resembles the "five whys" approach lean organizations use to get to the root causes of performance problems. Because it overheated," comes the reply.

Prahalad 15

Prahalad Hamel Banking Emotional Intelligence 15

Harvard Business Review

OCTOBER 2, 2018

Others lack the processes and operational capabilities to target them with personalized communications and experiences. The volume, velocity, and variety of customer data that now exists overwhelms many organizations. Some companies don’t have the systems and technology to segment and profile customers.

Learning-by-Doing 11

Learning-by-Doing Organization Short-term Human Resources 11

Harvard Business Review

OCTOBER 4, 2013

Focus groups are also used to understand how engaging the games are, whether they need to be redesigned or fine-tuned, and whether the opportunity needs to be shaped before it becomes practical. This provides the casino operators an enterprise-wide view of what works, what doesn’t, and what actions to take to improve performance.

Innovation 8

Innovation Technology Kaizen Chief Executive Officer 8

Harvard Business Review

FEBRUARY 13, 2013

I featured Ronn, a former P&G executive (and current executive coach and entrepreneur), in several places in The Little Black Book of Innovation , most notably for his rant against the evils of focus groups. Ronn is thoughtful, widely read, a seasoned practitioner, and a great communicator.

Innovation 10

Innovation Leadership Competitive Advantage Christensen 10

Harvard Business Review

NOVEMBER 19, 2018

Using our robust data archive system which captures electronic health record, medical and prescription claims, and other information, we create dashboard displays for use by leadership, operational teams, and clinicians to reveal population-level trends and identify patients and clinicians for targeted interventions.

System 9

System Health Care Focus Group Review 9

Harvard Business Review

JULY 17, 2015

The process of defining organizational culture can take many forms, from working with an external consultant to staff-driven focus groups and discussions. What’s important is that hiring managers, interviewers, recruiters, and everyone at your company can identify critical characteristics that mesh well with that culture.

Diversity 8

Diversity Human Resources Organization Environment 8

Harvard Business Review

AUGUST 7, 2018

The third step requires you to work out what your organization wants from each key stakeholder group for your organization to prosper. For some managers, this seems initially like putting the cart before the horse. The reason? Nowhere is this more apparent than with the stakeholder “employees.”

Strategic Planning 15

Strategic Planning Planning Self-aware Strategy 15

Harvard Business Review

NOVEMBER 28, 2016

I spent the last 18 months researching and writing a book on how organizations and leaders can do extraordinary things, even if they operate in pretty ordinary fields. You don’t have to be a programmer in Silicon Valley or a gene splicer in biotech to unleash exciting innovations and create huge value.

Open-book 8

Open-book CEO Innovation Focus Group 8

Harvard Business Review

OCTOBER 9, 2017

The physician-sherpa should be a partner on the journey, not simply a medical operative, extracting formulaic rules and implements from a toolbox. In this complex, fraught situation, people need a compassionate guide — a wise, comforting sherpa who knows the mountain, the risks of various routes, the viable contingency plans.

Balanced Scorecard 11

Balanced Scorecard Active Listening Contingency Plans Bureaucracy 11

Harvard Business Review

MARCH 17, 2014

Live prototyping replaces techniques like surveys, bases testing, and focus groups. It’s important to calibrate what degree of “roughness” is going to be acceptable based on the market in which you’re operating.

Focus Group 9

Focus Group Retail Learning-by-Doing Survey 9

Harvard Business Review

OCTOBER 11, 2012

Disney admitted its studio would have an operating loss of $80-$120 million, making the film arguably the biggest flop of all time. Analytics allow studios to go beyond simple focus groups or established financial modeling to determine how audiences might respond to a given film.

Film 15

Film Franchising Budgeting Audience 15

Harvard Business Review

OCTOBER 11, 2012

Disney admitted its studio would have an operating loss of $80-$120 million, making the film arguably the biggest flop of all time. Analytics allow studios to go beyond simple focus groups or established financial modeling to determine how audiences might respond to a given film.

Film 15

Film Franchising Budgeting Audience 15

Harvard Business Review

FEBRUARY 22, 2017

In focus groups we’ve run, customers report that one of their biggest sources of frustration is the feeling that they’re being treated in a generic, robotic fashion and that the rep is trying to rush them off the phone rather than taking the time required to make sure their issue is resolved. And customers can tell.

Metrics 11

Metrics Active Listening Video Cost 11

Harvard Business Review

AUGUST 31, 2017

Missed medical appointments, or “no-shows,” often create several operational challenges as well, from difficulties rescheduling clinical staff to interference with patient care and treatment. Each year approximately 3.6 They would seek out patterns and aim to define the real problem at hand.

Health Care 15

Health Care Transportation Mayo Learning-by-Doing 15

Harvard Business Review

JANUARY 27, 2012

So Apple stores, JetBlue Airways , and others deliver employee survey results directly to operating managers, who can then sponsor shop-floor change initiatives. At Apple, for instance, employee focus groups identify key themes and issues from the surveys; employee teams then help develop solutions, which they present to store management.

Survey 16

Survey Customer Loyalty Learning-by-Doing Management 16

Harvard Business Review

JULY 24, 2017

We hired roughly 1,000 new employees in approximately 15 months to build our operations, human resources, compliance, and technology teams. (We We sat down with small groups of employees across functions and talked about everything — including leadership, operations, compensation, benefits, and staffing.

Management 10

Management IPO Leadership Diversity 10