Lead Change Blog

JUNE 5, 2018

Through our quantitative research of more than 750,000 leaders and employees inside some of the world’s leading organizations, and in the many focus groups we conduct every year, we’ve identified these 11 attributes that matter most.” Discover David on Twitter at @thoughtpartner. The economic feature is obvious.

Leadership Development 248

Leadership Development Development Leadership Simon 248

Mike Cardus

JULY 11, 2011

. · Working with a financial service group that was facing the challenge of regulations changing the amount of fair-share revenue they could claim as their total profit. Working primarily with management within these organizations, my role has been honed to coach, counsel, facilitate and conduct focus group work.

Team Building 94

Team Building TRIZ Succession Team 94

In the CEO Afterlife

SEPTEMBER 8, 2015

When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible. Not everyone or every organization can, or should operate this way. At Apple, Steve Jobs never wanted research from focus groups or quantitative usage and attitude studies.

Power 100

Power Competitive Advantage Information Airlines 100

The Practical Leader

MAY 15, 2019

She writes, “The accidents and the resulting media attention together create a real wake-up call for Boeing… what’s required, however, is more than operational fixes. It is nothing less than a full organizational culture change.” ” This is a classic moose-on-the-table problem. What should I/we stop doing?

Open-book 92

Open-book Consensus Engineering Brainstorming 92

Next Level Blog

JULY 23, 2010

The Lloyds team was on board the rig about a month before it blew and conducted a safety survey and a number of focus groups with Transocean crew members over the course of several days. Heres the passage from the article that really hit home with me.

Executive Coaching 166

Executive Coaching Open-book Blog Report 166

The Horizons Tracker

APRIL 1, 2020

The researchers conducted a number of focus groups around the United Kingdom, where 18-25 year olds were quizzed on their attitude towards work, the economy and on industrial relations. The group covered a cross section of skill levels and consisted equally of male and female participants.

Parcell 98

Parcell Participative Crisis Report 98

Coaching Tip

JULY 22, 2011

Are business units operating in silos? Additionally, employee surveys and focus groups can be beneficial. Failure to acknowledge what’s happening. Pay attention to the warning signs of broken or eroded trust. Are workers disengaged? Are teams missing targets? Acknowledge that you know the situation hasn’t been easy.

Energy 95

Energy Bottom-up Commitment Globalization 95

HR Digest

MAY 15, 2024

This involves aligning the TNA with the company’s strategic priorities, such as improving financial performance, enhancing operational efficiency, or expanding into new markets. Focus group discussions with a diverse group of employees can also provide a deeper understanding of the organization’s training requirements.

Analysis 132

Analysis Training Compliance Objective 132

Skip Prichard

JUNE 22, 2020

The culture required to drive a strategy of innovation is different from the culture required to develop efficiency or operational excellence. Corporate leaders that operate with an ivory tower mentality are likely to find their tower tumbling down. Interview relevant personnel; hold focus groups and conduct employee surveys.

How To 113

How To Middle Management Reputation Short-term 113

HR Digest

OCTOBER 27, 2023

In my view, employee engagement operates like the stock market exchange. In addition to our classic engagement surveys that we used to run every year, we also do focus groups on topics that most matter to our colleagues to better understand employees’ preferences, as well as incorporate best practices from other organizations.

Leadership 98

Leadership Agility Diversity Industry 98

LDRLB

APRIL 13, 2020

Consider a few examples: “The company’s primary objective is to maximize long-term shareholder value while adhering to the laws of the jurisdictions in which it operates and at all times observing the highest ethical standard.” ” You probably got bored right at the phase “long-term shareholder value.”

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

Strategy Driven

AUGUST 22, 2023

However, it is noteworthy that the customers might not always know or explain in focus-group interviews or surveys what they need. Therefore, an entrepreneur and the team should be able to identify a problem and offer a marketable solution by diving deep into the realities of the market in which the business operates.

Entrepreneur 98

Entrepreneur Storytelling Leadership Long-term 98

Strategy Driven

MAY 20, 2021

They aren’t all your competition – some just operate in the same industry, but offer entirely different products and solutions. More specifically, you need to focus on businesses that are your competition and find out their weaknesses. Research your competition. In this step, you need to perform an analysis of your competition.

Analysis 121

Analysis Marketing Trends Audience 121

The Practical Leader

AUGUST 30, 2023

The consultant will interview key leaders and staff, run focus groups, and gather input from a variety of sources. Sounds like he operated by the classic autocrat’s creed; “All those opposed to my plan, respond by saying ‘I resign.'” The king micromanaged and pushed hard for quick delivery.

Energy 52

Energy Power Focus Group Decentralization 52

Center for Creative Leadership

SEPTEMBER 9, 2020

However, operating a team with genuinely different people also comes with a number of challenges that must be overcome to create a productive work environment. creating focus groups if necessary ? Learn our best practices for managing virtual teams and meetings.). Management should talk to employees ?

Team 88

Team Emotional Intelligence Diversity Globalization 88

Ron Edmondson

MARCH 5, 2020

Just like the people they lead, they become protective of the way things operate. This may need to be the subject of another post, but one example of how I have tried to address this lid is with what I call “focus groups”. After something is done a certain way long enough it’s hard to see how they are barriers stalling growth.

Bureaucracy 76

Bureaucracy Brainstorming Guidelines Edmondson 76

Skip Prichard

AUGUST 25, 2019

There’s nothing wrong with operating out of self-interest. He can tell you what’s moving in the right direction—and where we’re getting loose and need to tighten up operations. I’d need to conduct a dozen customer and employee focus groups to fill in the gaps if I wasn’t having regular check-ins with the shoeshine guy.”

Competitive Advantage 101

Competitive Advantage Leadership Analysis Tips 101

Strategy Driven

JANUARY 31, 2022

This can be done by conducting focus group interviews, or by online forms and surveys. Because many call centers operate 24/7, employees will always have a preference for certain work shifts. To make a personalized reward means that you need to understand what interests your employees. Let Your Employees Pick Their Shifts.

Call Center 96

Call Center Incentives Productivity Products 96

LDRLB

APRIL 13, 2020

Consider a few examples: “The company’s primary objective is to maximize long-term shareholder value while adhering to the laws of the jurisdictions in which it operates and at all times observing the highest ethical standard.” ” You probably got bored right at the phase “long-term shareholder value.”

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

HR Digest

AUGUST 14, 2023

Is it increasing revenue, improving customer satisfaction, or enhancing operational efficiency? Use surveys, interviews, or focus groups to gather their insights and opinions. So, grab a whiteboard and start brainstorming. What are the key objectives your organization wants to achieve? What did they find valuable?

Training 98

Training Succession Objective Learning-by-Doing 98

The Practical Leader

JULY 10, 2024

Get a facilitator outside of your team to run focus groups, conduct confidential interviews, or do a survey of your team or organization to identify and prioritize Moose issues. Do the same for things you can influence. Discuss how you can all accept and let go of the things you can’t do anything about.

Tips 52

Tips Brainstorming Review Follow-up 52

Harvard Business Review

AUGUST 24, 2012

Alstom keeps trains ready to run each morning for railroad operators rather than just selling the rolling stock to them. Periodic market research surveys or focus groups should be replaced by continual data collection, from all interactions between the supplier and its customers. Observe the customer directly.

B2B 15

B2B Business Objectives Focus Group Marketing 15

Harvard Business Review

MARCH 1, 2012

In the work underlying Beyond Performance , we found a technique we call 'laddering' that even the most hard-nosed business operators can feel comfortable with; the reason is that it closely resembles the "five whys" approach lean organizations use to get to the root causes of performance problems. Because it overheated," comes the reply.

Banking 18

Banking Prahalad Hamel Emotional Intelligence 18

Strategy Driven

NOVEMBER 8, 2010

Yes, set up a “focus group” of employees to serve as community leaders who will shepherd your company into the social networking world, but don’t put all of the power in their hands. Pitfall #7: Neglecting employees, partners, investors, or customers when building your Social Nation.

Media 50

Media Follow-up Software Learning-by-Doing 50

Harvard Business Review

JANUARY 27, 2012

So Apple stores, JetBlue Airways , and others deliver employee survey results directly to operating managers, who can then sponsor shop-floor change initiatives. At Apple, for instance, employee focus groups identify key themes and issues from the surveys; employee teams then help develop solutions, which they present to store management.

Survey 21

Survey Customer Loyalty Learning-by-Doing Metrics 21

HR Digest

NOVEMBER 9, 2023

Conduct regular surveys, focus groups, or town hall meetings to understand employee perspectives on fairness and equity in compensation. Employee Input Mechanisms You would do well to establish mechanisms for gathering input from employees when making decisions about compensation structures.

System 52

System How To Benchmarking Diversity 52

Harvard Business Review

FEBRUARY 13, 2013

I featured Ronn, a former P&G executive (and current executive coach and entrepreneur), in several places in The Little Black Book of Innovation , most notably for his rant against the evils of focus groups. Ronn is thoughtful, widely read, a seasoned practitioner, and a great communicator.

Innovation 15

Innovation Competitive Advantage Leadership Christensen 15

Harvard Business Review

FEBRUARY 25, 2014

After working with numerous marketers, we developed the Intelligent Brand Framework to provide a structure for thinking about marketing investments across creative and operational disciplines, using a combination of data-driven and human-centric approaches. They are: Observation is where customer behavior reveals new insights.

Marketing 13

Marketing Reis Brand Retail 13

Harvard Business Review

OCTOBER 11, 2012

Disney admitted its studio would have an operating loss of $80-$120 million, making the film arguably the biggest flop of all time. Analytics allow studios to go beyond simple focus groups or established financial modeling to determine how audiences might respond to a given film.

Film 18

Film Franchising Budgeting Audience 18

Harvard Business Review

OCTOBER 11, 2012

Disney admitted its studio would have an operating loss of $80-$120 million, making the film arguably the biggest flop of all time. Analytics allow studios to go beyond simple focus groups or established financial modeling to determine how audiences might respond to a given film.

Film 18

Film Franchising Budgeting Audience 18

Harvard Business Review

FEBRUARY 9, 2011

Women are so hypersensitive about their appearance already," one male executive shared in a CWLP focus group. "I Perhaps the Swiss were a bit over the top in the particulars they imparted. Some fear being slapped with a harassment suit; most simply don't wish to hurt feelings.

EPS 18

EPS Banking Handbook Micromanagement 18

Harvard Business Review

OCTOBER 10, 2011

And these companies build closed-loop learning into their daily operations so that they're constantly improving. Employee focus groups identify key themes and issues, and employee teams help develop solutions, which they present to store management. These efforts earn these companies deep, long-lasting customer loyalty.

Tactics 16

Tactics Customer Loyalty Survey Loyalty 16

Harvard Business Review

OCTOBER 12, 2018

To effectively bring together the what and the why — a problem and its cause, in order to find a probable solution — leaders need to combine the advanced capabilities of big data and analytics with tried-and-true qualitative approaches such as interviewing groups of individuals, conducting focus groups, and in-depth observation.

Team 15

Team Analysis Focus Group Influence 15

Harvard Business Review

APRIL 27, 2018

A new research study I led at CTI uncovers, through a nationally representative survey of 3,212 individuals with STEM credentials, and through dozens of additional interviews and focus group conversations, the differentiators of success for women in STEM. Yet 82% of women in STEM say their contributions are ignored.

Succession 15

Succession Reputation Focus Group Leadership Styles 15

Harvard Business Review

MAY 19, 2011

In focus groups throughout the state, mothers routinely believed that they were doing their best for their kids. One nutritionist, playing a fast-food operator, stuck a beach ball under her sweater, crossed her arms and growled, "Show me the money.") What would help us build a relationship with them?

Succession 15

Succession Long-term Short-term Budgeting 15

Harvard Business Review

MARCH 17, 2014

Live prototyping replaces techniques like surveys, bases testing, and focus groups. It’s important to calibrate what degree of “roughness” is going to be acceptable based on the market in which you’re operating.

Retail 13

Retail Focus Group Brand Marketing 13

Harvard Business Review

OCTOBER 2, 2018

Others lack the processes and operational capabilities to target them with personalized communications and experiences. The volume, velocity, and variety of customer data that now exists overwhelms many organizations. Some companies don’t have the systems and technology to segment and profile customers.

Learning-by-Doing 15

Learning-by-Doing Short-term Participative Human Resources 15