Trust but Verify – requires you to follow-up

Mike Cardus

Trust but Verify – requires you to follow-up. People are not doing what they are supposed to be doing; the purpose of follow-up is to improve performance by asking, “ How can I help ?” The post Trust but Verify – requires you to follow-up appeared first on

Ask, Learn, Follow Up and Grow

Marshall Goldsmith

Next, if the person was skilled and/or lucky, more promotions followed until he or she eventually became an executive who could tell lots of people what to do. No one person will be smart enough to keep up. Follow-Up. The manager’s degree of follow-up.

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Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

These silos are staffed with legions of “tenured&# COBOL and C++ programmers, as well as &# tenured&# IT managers overseeing the operation. I hope these additional thoughts help clear up any ambiguity in my reasoning.

Team Building & Leadership Process for a Retail Operation; New.

Mike Cardus

Design by 12GrainStudio Team Building & Leadership Process for a Retail Operation; New Product Launch Saturday, November 27th, 2010 Posted by: mike Team Building & Leadership process that was created for a retail organization that was preparing for a new product launch.

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10 Ways to Provide Quality Feedback

N2Growth Blog

Follow up. Follow me on Twitter @workcoach4you. Communications Leadership Operations & Strategy Productivity Success getting negative feedback how to give feedback to your boss joel garfinkle N2growth Providing feedback providing feedback to employees By Joel Garfinkle. Chair, Executive Coaching, N2Growth. Employees want feedback. They want an honest assessment of their behavior to help them improve their work.

How to Hire & Manage Consultants

N2Growth Blog

I have a very simple rule that I’ve followed for years in evaluating whether or not to hire a consultant: If an advisor is not fluent in my business, they won’t be retained by me to represent my business…end of story. By Mike Myatt , Chief Strategy Officer, N2growth.

The Big Picture of Business – How to Maximize Trade Show Exposure

Strategy Driven

follow-up calls necessary to book an order = $1,158. follow-up calls necessary to book an order = $334. Collect business cards, as the basis for follow-up activities. The value of premium giveaways lies in lasting impressions, increased name identification and paves the way for faster follow-ups with prospects. Follow procedures for literature distribution, trash cleanup, conversation and public demeanor. Stand up straight.

Achieving the Best by Preparing for the Worst: Lessons Learned from High-Profile Crises, part 1 of 4

Strategy Driven

The follow-through and crisis preparedness planning process helps to divert other crises from transpiring. Comparing crisis follow-ups that help heal and rebuild, versus those that fester and bring destruction to cities.

The Big Picture of Business – Community Relations and Cause Related Marketing Are Business Strategies, Not Sales Promotions: Determining the Right Kind of Tie-In Causes.

Strategy Driven

I support cause related marketing and have advised many corporations on setting up such programs. Use research and follow-up techniques to reassess the position, assure continuity and move in a forward motion. Business marries the community that it settles with.

The Big Picture of Business – Achieving the Best by Preparing for the Worst: Lessons Learned from High-Profile Crises, part 4 of 4

Strategy Driven

Unfortunately, the follow-through never transpired after the media coverage died down. Another energy industry client operated coal mines. Sustained follow-up communication with employees, customers, the court, regulators and opinion leaders ensued.

The Need for Employee and Management Buy-In When Implementing Change

Lead Change Blog

I knew what needed to be done: reduce operating costs, exit money losing businesses, and implement programs to accelerate revenues from more profitable business lines. Follow-up meetings were held every month to report on the company’s progress. The CEO is only one person.

7 Traits That Great LEADERS Need Right Now

Lead Change Blog

People who can step up and show others the way. People who take charge, not in an overbearing way, but in a way that inspires others to follow. After all, you can’t be a leader unless others will follow you. Being positive and encouraging inspires your team to want to follow up. Product development has been speeded up. I don’t think anyone can dispute that now, more than ever, we need great leaders.

Some “What If?” Questions You Should Be Asking Right Now

Next Level Blog

conversations can help us come up with new and innovative approaches to dealing with something we’ve never dealt with before. What changes would we have to make or could we make to sustain and grow our business in a socially distant operating environment?

Didn't See It Coming

Leading Blog

While they may creep up on us, we can see them coming and apply the proper antidote. Nieuwhof writes from a been-there-done-that Christian perspective about the issues as they manifest themselves in our lives and follows up each one with a chapter on how to combat it.

Great Leaders Focus on the Why and the What—Not the How

Great Leadership By Dan

I was feeling on top of the world as my company flourished; customers were lining up for projects, and I had a diverse and talented staff to uphold my brand. To maintain this status, I was also working like a dog, putting in eighty-hour workweeks to keep up with demand.

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Want to Wow Your Customers? Keep Your Promises

N2Growth Blog

I am not a frequent buyer, and their pricing strategy takes advantage of that fact – with me paying over $5/gallon on my most recent fill-ups. However, due to the following experience, I will no longer remain. If you want to wow your customers simply keep your promises.

The (All Too) Often Missing Link To Awesome Team Building

Terry Starbucker

Plus, taking these critical cogs in the wheel out of circulation for even a few days can certainly be a burden on the operation. They must talk about the soft stuff – how the supervisor is progressing as a leader, and determining areas of follow up and additional learning.

How to Build More a Customer-Centered, Empathetic Workforce

Let's Grow Leaders

When you call customer service you want to know 2 things: (1) Does the person who picked up your call care about you and your issue? I recently did a follow-up visit to a client who had invested in one of our Winning Well Operations Excellence Rallies.

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Team Building and Employee Engagement Day. Objectives :: Outcomes :: and Implementation

Mike Cardus

This was prepared for a full day of Team Building with follow-up coaching and consulting with management and some team members. Develop and focus on One Operations Team. Meet and learn from people in other areas of operations. Develop and focus on One Operations Team.

5 Secrets to a Successful Panel Interview (and other career tips)

Let's Grow Leaders

It’s better to know what you’re up against so youcan prepare well. don’t look up their children’s little league stats), but a little preparation can go a long way in helping grease the skids to powerful connection.

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How to Deliver a Leadership Event that Sticks

Nathan Magnuson

Then I remember that most leaders work in business operations and their involvement is often extracurricular. I’ve also noted how easily many business operators are impressed with the leadership development support that comes their way.

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Using Bundled Payments to Improve the Patient Experience

Harvard Business Review

Perhaps all the hospitals that signed up for the hip and knee bundles were much more motivated than the hospitals that signed up for the medical bundles. The surgeon performing the operation is ultimately responsible for the entirety of that patient’s clinical course.

Action Manager Released to Apple App Store

Six Disciplines

Other features include flagging items for one or more team meeting agendas, routing emails to Action Manager for follow-up, delegation of Tasks to others, and associating Actions with the projects or goals that they were created to support. Six Disciplines , a Solomon Cloud Solutions company, and sister company of Beyond Software , announces that it has released its new Action Manager app to the Apple App Store.

Lead Change like a Slinky®

Lead Change Blog

His book The Top Ten Mistakes Leaders Make is a classic and his follow up, The Top Ten Leadership Commandments, is a wonderful primer for new leaders. This post is a part of our 2016 Lead Change Group Guest Blogger Series.

Two Ways to Better Care for Patients with Dementia

Harvard Business Review

In addition to educating caregivers, the CareMore program follows up with them to reinforce the need for their involvement. Operations Operations management Business processes Organizational structure Healthcare Article

10 Critical Leadership Battles (And How You Can Win Them All)

Terry Starbucker

There are some moments in your career that leave an indelible imprint – moments that end up defining WHO you are. ” And sometimes, you get to ask a brave follow up question, to those who have witnessed the moment. “Will you follow me??”

Scaling Growth Disruption and Capacity

Mike Cardus

Positioning is required to scale your services into a whole business that can operate with sales, products, customer service, follow up, and business units. When you are sitting in your office or working with your team, you often wonder, “How do I beat the competition?”

How to be Decisive: 9 Ways to Make a Decision You Won’t Regret

RapidStart Leadership

If you can do this for your operation and the decision was still worth the risk, there’s a strong sign to move forward. Relative to the risk, which option has the best up-side? How can you be decisive if you don’t know what decision to make?

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How to be a Great Boss: 9 Ways to Get a 5-Star Rating From Your Team

RapidStart Leadership

If we do our best to follow his lead, we have a chance to be great bosses, too. When he showed up, it was to help. So often, when the boss comes on an “inspection tour” to “check the troops” it ends up being more like an interrogation than a conversation. He followed up.

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Frontline Festival: Leaders Share Team Building Ideas

Let's Grow Leaders

Next month’s Frontline Festival follows up on this month’s with a theme all about growth and change. Try steps for leaders to take for building teamwork in the workplace from Amanda Cameron of Patriot Software, LLC Follow Amanda. Follow Susan. Follow Skip.

The Biggest Mistake NEW Leaders Make

Let's Grow Leaders

As a follow-up to our discussion about the Biggest Mistakes Team Leaders make, Bruce Harpham offers his insights on the biggest mistakes NEW leaders make. Unfortunately, diving deep into operational details carries a heavy opportunity cost.

3 Tips for More Effective Email

Skip Prichard

Even the most important customer transactions, internal operations, and supplier partnerships transpire through email. Improper use of that feature means that people are cluttering up colleagues’ mailboxes—not just their own. Your email greetings should warm readers up—not put them off.”—Dianna

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Why Mindfulness is for Leaders and Not Just Monks

Great Leadership By Dan

Guest post from Scott Eblin - a nice follow-up to my recent post at, from someone that knows more about the topic than I do! The part that may not seem so simple is learning to be more mindful about how you show up as a leader and in the rest of your life.

How a U.S. Health Care System Uses 15-Minute Huddles to Keep 23 Hospitals Aligned

Harvard Business Review

In this article, I’d like to share the insights we’ve gleaned from the model’s first full year of operation, which hopefully organizations in health care and many other industries will find useful. Operations Strategy execution Organizational structure Digital Article

5 Leadership Signals that Turn Culture into Advantage

Skip Prichard

I followed up with the authors to learn more about their leadership philosophy. A Vanity Fair feature article chalked it up to a “cutthroat culture that (allegedly) drove bankers to fraud.” There’s nothing wrong with operating out of self-interest.

A Step-by-Step Plan to Improve CMO-COO Collaboration

Harvard Business Review

If it’s all about the operations then you lose sight of the customer. The better metric would measure the percentage of calls that were made and required no additional follow up. They then set the initial minimum cost that operations can work with to deliver it.

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TCU’s Humility Improves Odds of Success

Michael Lee Stallard

Leaders can follow TCU’s example by being intentional about keeping people in the loop. Share financial and operational data with the people you lead. Leaders who don’t follow-up on feedback and implement the good ideas lose credibility. TCU is on a roll!

5 Ways Healthcare Facilities Can Improve Their Financial Performance

Strategy Driven

Healthcare facility operating margins are under pressure from all sides. It would be better to invest a little more time and effort up front so that patients don’t have to come back later.

Why delivering feedback is a two-way street

ReImagine Work

If you looked at their inventories, you would know if the operators were using SAP right, or if they needed some follow-up training. Employees aren’t going to follow your “script.” We know it’s important to present feedback so others hear you.

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How NASA Uses Telemedicine to Care for Astronauts in Space

Harvard Business Review

Over the course of several launch cycles, a group of physicians, nurses, and pharmacists will periodically evaluate NASA’s procedures and medical kits to bring them up to date with the most recent best practices in both terrestrial and space medicine. Astronauts, doctors, nurses, and Mission Control personnel learn to acquire good operational communication skills through classes, practice, and scenario-based simulations.

Don’t Just Check the Box

Marshall Goldsmith

Why your say-so won’t make it so – and how to follow up. Like this doctor, leaders all too often believe that their organizations operate with strict down-the-chain-of-command efficiency. The manager never has to follow up — because he said it — it was done. It’s called “follow-up.” Follow-up may take a little time, but it’s less than the time wasted on miscommunication.

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Make Your Company Customer-Centric – and Increase Profitability by a Whopping 75 Percent

Strategy Driven

Doing that requires real commitment on the part of a company and someone to make sure that it’s followed up by action. Technology has provided us with unprecedented advances, information, knowledge, instant access and entertainment.

Health Care Providers Need a Value Management Office

Harvard Business Review

It makes much more economic and operational sense to create and leverage a central cadre of professionals than to ask each clinical unit, on its own, to acquire such expertise. Change management Operations management Business processes Healthcare Article