Strategy Driven

JUNE 17, 2012

2011 Trends Report: Customer Relationship Management. Effectively and efficiently managing customer relationships is job No. Are you ready for the coming changes in the Customer Relationship Management (CRM) landscape? Click here for more information on 2011 Trends Report: Customer Relationship Management.

Trends 50

Trends Report Resources CRM 50

Rich Gee Group

JANUARY 8, 2011

What’s the impact on organizations like Symantec (virus), Gartner/Forrester (advisory), HP (printing), and Microsoft (operating systems)? Is the same thing happening in the tech industry and all ancillary organizations who attach themselves like barnacles to tech? If so, what is the impact on the industry? Is it getting cheaper?

Technology 248

Technology Forrester Licensing Software 248

Eric Jacobson

JANUARY 4, 2021

They’ve seen them wrestling with children, in trying to manage personal and professional challenges at home, more Zoom gaffes than we can count, etc., which has given employers a deeply humanistic view of those they manage. But as you grow, you’ll need specialists on the team: great salespeople, creative marketers, and robust techies.

Advice 122

Advice How To Forrester Incentives 122

Strategy Driven

DECEMBER 29, 2013

Relate Articles: Complimentary Resource – Forrester Research Report: The Business Impact of Mobile Engagement. Complimentary Resource – 8 Content Marketing Mistakes to Avoid. Complimentary Resource – Marketing Analytics Worksheet. Complimentary Resource – Top 10 Social Media Truths For 2014.

Resources 50

Resources White Paper Forrester Newsletter 50

CEO Blog

JUNE 3, 2012

John Travolta said no to Forrest Gump , and Gwenyth Paltrow told James Cameron that The Titanic , was not her cup of tea. Running the Gauntlet is a personal recommendation by the former Chief Marketing Officer of Kodak, Jeffrey Hayzlett, on how company “change-agents” should strive to lead, drive change, and grow profits. Probably not.

Forrester 124

Forrester Long-term Follow-up Books 124

Chart Your Course

DECEMBER 28, 2017

It will be important for companies to remain vigilant to market opportunities and not dismiss investments that have not worked in the past, but could benefit from some adjustment. Another result of the tightening labor market is that employers will get serious about upskilling their own people. Archived editions are posted at [link].

Trends 100

Trends Forrester Agility Emotional Intelligence 100

Harvard Business Review

APRIL 2, 2012

If you're an experienced professional, it can be tough to find a job in today's market. She was a training manager for a large corporation, advising middle and senior managers on career development. The market dynamics that pushed her out of a job were happening across the whole marketplace for her profession.

Marketing 16

Marketing CPA Outsourcing Forrester 16

Harvard Business Review

APRIL 17, 2015

“Death of a B2B Salesman,” a new report from Forrester Research , lends urgency to the need for companies to rethink and radically transform their sales models by incorporating digital media into their processes. Contrary to what these findings — and Forrester’s prediction that “1 million U.S.

B2B 8

B2B Forrester Telemarketing Media 8

Harvard Business Review

NOVEMBER 8, 2016

Sales reps, according to Forrester , tend to prioritize a sales agenda over solving a customer’s problem. If organizations don’t change their outdated thinking and create effective sales models for today’s digital era, Forrester warns that 1 million B2B salespeople will lose their jobs to self-service e-commerce by 2020.

B2B 18

B2B Forrester Media Content 18

Harvard Business Review

AUGUST 9, 2016

By Matt Lawson, Managing Director, Ads Marketing at Google. Consumers expect more of marketers now. Read more from Google Analytics 360 Suite: Marketing Analytics Can Improve the Customer Experience. 3 Ways Marketing Organizations Can Make Data More Actionable. Marketers need to know.

Marketing 8

Marketing Content Metrics Forrester 8

Harvard Business Review

JUNE 3, 2011

The questions I get from management about social applications are varied. How do you manage all this? How can we prove to management that all these social applications are paying off? Crucially, the right strategy here is not to put all the social efforts under one manager.

Technology 15

Technology Management Forrester Maturity 15

Harvard Business Review

JULY 19, 2011

For example, consider a manager in a company that fortuitously entered a growing market just at the right moment. This manager appears successful and is rewarded with several promotions into the senior ranks. Let this manager encounter a problem, and his or her true abilities will emerge to be tested.

Forrester 13

Forrester Download Retail Industry 13

Harvard Business Review

MARCH 14, 2018

Digital natives who grew up with the Internet and smartphones have transformed the way B2B buyers research purchases, qualify vendors and make purchases—changing the rules of the game for marketers and product managers. First impressions matter as much as ever in B2B markets.

B2B 8

B2B Schein Forrester CRM 8

Harvard Business Review

FEBRUARY 13, 2014

Not surprisingly, Prime has been a wildly successful marketing vehicle that attracts new customers, increases sales (new members increase their purchases by an estimated 150% after joining), and serves the needs of high volume customers. Amazon’s challenge provides two key pricing lessons to all managers. Marketing'

Library 9

Library Price Forrester Wilde 9

Harvard Business Review

JULY 16, 2014

As a consequence, CIOs work on go-to-market strategies as well as on acquiring and retaining new customers. An early mover was Forrester Research, which appointed Steve Peltzman CBTO in 2011. It’s about focus and mental cycles: How much time and energy do you put toward managing in-house technology activities?”. IT management'

CIO 10

CIO Information Technology Forrester Technology 10

Harvard Business Review

APRIL 18, 2011

While many of these executives hold the title of Chief Customer Officer, others go by names like Chief Client Officer (at OptumHealth), Chief Experience Officer (at Cigna), Executive Vice President, Member Experience (at USAA), or Chief Global Customer and Marketing Officer (at Dunkin' Brands). Senior leaders are in a new position.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

JULY 31, 2012

Many marketers and salespeople believe they are in a selling war against their direct competition. Here's the root cause of the problem: most marketing and sales efforts focus on the wrong messaging and therefore do not stimulate the correct part of a prospect's brain. To Build a Great Sales Team, You Need a Great Manager.

Forrester 15

Forrester Benchmarking Storytelling Godin 15

Harvard Business Review

MAY 3, 2017

Lucia Luce Quinn is Chief People Officer at Forrester Research. Rick Jensen, who left a big job in marketing to become SVP, Chief Talent Officer at Intuit, recalled a lesson he learned in marketing: “Fall in love with the problem.” Upon arriving, she flatly refused the CEO’s offer of the CHRO role.

Quinn 12

Quinn Execution CFO Forrester 12

Harvard Business Review

JULY 14, 2016

While most executives are pros at managing change, digital transformation is a much deeper change than the usual process or system update. For example, increasing your marketing spend for digital channels or upgrading internal communication systems. You manage what you measure. Are you really bought in, and is your team?

Business Model 8

Business Model Human Capital Real Estate Forrester 8

Harvard Business Review

APRIL 26, 2011

Companies like Salesforce.com, Philips, and Oracle have appointed chief customer officers, while many other B2B players have embarked on enterprise-wide efforts to improve their marketing, sales, and support interactions. These customer experience management initiatives can be complex.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

SEPTEMBER 28, 2012

When teachers or factory workers go on strike, they're hoping to remind management of the value of their expertise. The European Data Protection Act (Forrester Blogs). "Often overlooked when things work as they should," the value of expertise is back in the spotlight, argues Weber. TO CURSE, PLEASE PRESS "1". Are You Breaking the Law?

Forrester 8

Forrester Banking Ryan Hotels 8

Harvard Business Review

OCTOBER 5, 2011

Forrester Research predicts that by 2012 half of all consumer purchases will be either transacted online or digitally driven in some way — influenced by search, social media, or emerging digital platforms like location-based services and digitally augmented store environments. But the bigger shift is behavioral.

Engineering 12

Engineering Forrester Software Mass Marketing 12

Harvard Business Review

MARCH 3, 2015

” Companies measure the market results of their sales investments. But few have measures or even have accountable managers in place for their social media investments, and only 7% say their organizations “understand the exact value at stake from digital.” ” Meanwhile, according to a Gallup survey , 62% of U.S.

Media 8

Media Advertising Public Relations Forrester 8

Harvard Business Review

MARCH 28, 2018

Healthcare data is also highly prized on the black market because there are so many lucrative ways to use it fraudulently, so it’s often a more attractive target than financial or other personal data. Healthcare is a high stress environment, where, understandably, information security training is often not the top priority.

Health Care 9

Health Care Forrester Policies Tactics 9

Harvard Business Review

SEPTEMBER 29, 2014

Managers at the aerospace manufacturer wanted to make faster decisions for one of their big clients — NASA — by finding alternatives to the high volume of meetings and cumbersome spreadsheets used for tracking projects. SpaceX had a problem. In today’s organizations, the speed of decision making matters, but most are pretty bad at it.

Company 8

Company Forrester Software Technology 8

Harvard Business Review

JANUARY 29, 2015

James McQuivey, principal analyst and vice president at Forrester, suggested that executives should sit up and pay attention to HoloLens. As an executive, you care about this because in Forrester’s Technographics survey data, there are 7.2 This one comes to mind.). Is there any reason for them to pay attention to HoloLens?

Forrester 8

Forrester Technology Execution Automotive 8