Leading Blog

FEBRUARY 5, 2021

Understand what motivates your workforce and design fulfilling jobs, performance measures, compensation schemes, and corporate cultures that create high-performance teams to deliver products and services that exceed your customers’ expectations. Forrester is the co-author of Relentless: The Forensics of Mobsters; Business Practices.

P&L 330

P&L Franchising Leadership Forrester 330

Leading Blog

SEPTEMBER 2, 2019

As a business, the challenge is how to best use this technology to promote ideas and products. A survey of 4500 people in 2017 by Forrester Research found that some 36 percent of adults say they actually prefer using digital customer service—including bots—over interacting with a human.”.

Brand 281

Brand Forrester Influence Advertising 281

Lead Change Blog

OCTOBER 4, 2017

Is your product as cutting edge as Tesla? Prior to joining Forrest Performance Group (FPG) in his current role as human performance strategist, Jamey served in a senior leadership capacity with The Ritz-Carlton Hotel Company. Is your website as easy as Amazon? Is your responsiveness on par with FedEx?

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Customer Loyalty Forrester Loyalty McKinsey 150

HR Digest

DECEMBER 10, 2023

Image credit – Freepik According to the World Health Organization , approximately 12 billion working days are compromised every year as a result of depression and anxiety, annually costing up to $1 trillion in productivity. people experience mental health problems in the workplace.

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Forrester Absenteeism Stress Follow-up 98

CEO Blog

JANUARY 15, 2011

I think to some extent it also helps my productivity. Consider Harnessing the Power of Reflective Thinking in Your Organization by Daniel Forrester. This is what Forrester argues (successfully) actually can hurt the business more than help it. Wall Street Journal had a great article that adds to my thoughts. My creativity.

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Power Forrester Leadership Pipeline Blog 189

Rich Gee Group

JANUARY 8, 2011

What’s the impact on organizations like Symantec (virus), Gartner/Forrester (advisory), HP (printing), and Microsoft (operating systems)? I run my own business and own all Apple products. How To Be More Productive When You Work From Home. How is technology changing for you? Is it getting cheaper? More efficient?

Technology 248

Technology Forrester Licensing Software 248

Eric Jacobson

JANUARY 4, 2021

Jerold Zimmerman and Daniel Forrester -- Authors of Relentless: The Forensics of Mobsters' Business Practices “2021 will not be a return to 2019. Resourceful leaders wanting to keep their most productive people must devise a hybrid model that allows some to work remotely while others are in the office. 2019 is gone for good.

Advice 122

Advice How To Forrester Incentives 122

Coaching Tip

JANUARY 26, 2013

Its diversified galaxy of brands for man and beast are iconic -- from chocolate favorites like M&M's and Snickers to Wrigley's Juicy Fruit and Lifesavers to pet-care products like Pedigree and Whiskas, as well as Uncle Ben's Converted Rice. It is still 100% family-owned -- now by the three elderly offspring of Forrest Mars Sr.,

Forrester 130

Forrester Brand Cooper Executive Coaching 130

Strategy Driven

DECEMBER 29, 2013

by Compare Business Products. Relate Articles: Complimentary Resource – Forrester Research Report: The Business Impact of Mobile Engagement. Complimentary Resources business management Compare Business Products complimentary resource complimentary whitepaper customer relationship management marketing and sales strategydriven'

Resources 50

Resources White Paper Forrester Newsletter 50

Chart Your Course

DECEMBER 28, 2017

In a recent study, Forrester Research reported “close to 15 million new jobs will be created in the US alone over the next decade as a result of automation and smart machines.” For the foreseeable future, we will still need skilled workers to operate most machines. Sexual harassment claims will grow exponentially.

Trends 100

Trends Forrester Agility Emotional Intelligence 100

Harvard Business Review

APRIL 17, 2015

“Death of a B2B Salesman,” a new report from Forrester Research , lends urgency to the need for companies to rethink and radically transform their sales models by incorporating digital media into their processes. Contrary to what these findings — and Forrester’s prediction that “1 million U.S.

B2B 8

B2B Forrester Telemarketing Media 8

Harvard Business Review

NOVEMBER 8, 2016

Sales reps, according to Forrester , tend to prioritize a sales agenda over solving a customer’s problem. If organizations don’t change their outdated thinking and create effective sales models for today’s digital era, Forrester warns that 1 million B2B salespeople will lose their jobs to self-service e-commerce by 2020.

B2B 19

B2B Forrester Media Content 19

Harvard Business Review

AUGUST 14, 2012

Forrester). As Brian Hopkins notes in his Forrester blog, "in many cases we are finding clients talking about big data, but needing something different like some good old-fashioned data governance. Lessons In Productive Procrastination (Fast Company). Do You Really Need Big Data? BONUS BITS: When in Doubt, Have a Seat.

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Forrester Metrics Call Center Fashion 14

Harvard Business Review

JUNE 9, 2011

We do this ourselves, noting who mentions Groundswell, "Bernoff", or Forrester (my employer). But shifts in Twitter sentiment — a surge in mentions of your competitor's brand, for example, or a rise in posts that associate your product names with words like "love" or "sucks" — are indicators that changes in sentiment are brewing.

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Forrester Press Release Objective Strategy 15

Harvard Business Review

SEPTEMBER 17, 2014

When we think of needs and products we often go right to Maslow’s Hierarchy of Needs , the ubiquitous theory that human needs manifest in a specific sequence, from base survival to the pinnacle of self-actualization. If Maslow was right, brands needed to target a single need, satisfy it well, and be done. Apple seems to own the conversation.

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Forrester Maslow Brand Human Needs 10

Harvard Business Review

FEBRUARY 16, 2017

In the movie Forrest Gump , the protagonist becomes a very rich man due to a natural disaster and its unforeseen business consequences. When he first enters the shrimp boating business, Forrest catches no shrimp. His fortunes change when a hurricane strikes and his boat is the only one to survive the disaster.

Company 9

Company Porter Forrester Simon 9

Harvard Business Review

SEPTEMBER 29, 2014

The company then assembled a weekly 50-person meeting to review product status information contained in spreadsheets, addressing each question individually before sending the responses back to NASA. According to Forrester , for every hour a product teams spends on heads-down work, they spend 48 minutes waiting on decisions.

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Company Forrester Software Technology 8

Harvard Business Review

MARCH 14, 2018

Digital natives who grew up with the Internet and smartphones have transformed the way B2B buyers research purchases, qualify vendors and make purchases—changing the rules of the game for marketers and product managers. Contacting a salesperson occurs later in the typical purchase process, and sometimes not at all.

B2B 8

B2B Schein Forrester CRM 8

Harvard Business Review

JUNE 3, 2011

To get these companies going, we recommend starting small and succeeding quickly — with a Facebook page around one product or service, for example. He is senior vice president, idea development, at Forrester Research. I recently worked with a Midwest hospital and a defense contractor in this stage.

Technology 15

Technology Management Forrester Maturity 15

Harvard Business Review

JUNE 27, 2013

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Why haven''t we seen more and more companies earning excellent scores in Forrester''s Customer Experience Index ?

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Innovation Forrester Business Model Long-term 8

Harvard Business Review

MARCH 31, 2016

Forrester Research predicted that one million B2B salespeople will become obsolete by 2020, lost to e-commerce. Buyers usually first became aware of new products when a traveling salesman showed up at the door. (To his credit, Weiss also predicted that sales roles would not die, but would change in some industries.)

B2B 8

B2B B2C Uncertainty Forrester 8

Harvard Business Review

JULY 17, 2014

Marketing and finance share a fully transparent analytics platform that all parties can access to run what-if scenarios, optimize marketing-dollar allocations across products and markets, and get course-correcting feedback on the performance of those allocations. Financial accountability for marketing performance has become front and center.

Finance 13

Finance Marketing P&L ROI 13

Harvard Business Review

AUGUST 21, 2012

For that, we have Forrester data: only about $1.5 Because of electronic links, those who open your emails can do their own research: they can explore and see any of the thousands of products that you sell. They can put products in their shopping carts and buy them. She can get in her car and drive to a mall to buy the product.

Marketing 16

Marketing Retail Forrester Advertising 16

Harvard Business Review

OCTOBER 19, 2012

Redmond's three-years-in-the-making answer to the iPad, the Surface, is a high-risk product that is self-cannibalizing, says Sarah Rotman Epps on her Forrester blog. Will Microsoft eat itself alive? To make Surface a success, Microsoft would need to aggressively expand distribution, which would alienate OEMs in its partner ecosystem.

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Forrester Survey Policies System 8

Harvard Business Review

AUGUST 1, 2014

Tom Hanks was awarded an Oscar for Forrest Gump, Coolio’s “Gangsta’s Paradise” was number one on Billboard, and a young undergraduate named Monica Lewinsky began a summer internship at the White House. The year was 1995. Elsewhere, Timothy McVeigh murdered 168 people in Oklahoma City, three years of war in the Balkans came to an end, O.J.

Maturity 9

Maturity Forrester Document Sharpe 9

Harvard Business Review

AUGUST 9, 2011

More and more, as I talk with companies about their next big product innovation, they can't get far-flung ideas out of their mind. These ideas are better than your more linear, long-term product ideas, and they're easier to bring to market. All that clear glass is clouding your vision. To get this right, you have to think right.

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Forrester Innovation Long-term Insurance 13

Skip Prichard

JULY 19, 2021

That boss was Admiral Forrest Faison, and he was Commander, Navy Medicine West (NMW). They’ll be more engaged, more productive, and more trustful of you as a leader. While it’s easy to be respectful when all is going well, the test will come when adversity strikes. Be proactive. Find reasons to recognize your employees.

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Leadership Crisis Learning-by-Doing Team 132

Harvard Business Review

JANUARY 29, 2015

James McQuivey, principal analyst and vice president at Forrester, suggested that executives should sit up and pay attention to HoloLens. As an executive, you care about this because in Forrester’s Technographics survey data, there are 7.2 This one comes to mind.). Is there any reason for them to pay attention to HoloLens?

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Forrester Technology Execution Automotive 8

Harvard Business Review

JULY 31, 2012

This idea is supported by Forrester Research, which found that 65% of high-level decision makers give their business to the company that creates the "buying vision," versus 35% who acknowledge putting candidates through a fair-and-square "bake-off." The product — in this case, the tornado siren — doesn't create the reaction.

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Forrester Benchmarking Godin Storytelling 15

Harvard Business Review

APRIL 2, 2012

John McCarthy of Forrester Research predicts that at least 3.3 This shifts knowledge work from a craft into a knowledge production system. We've known for a decade or more that this shift to more production-engineered knowledge work was underway. million white collar jobs and $136 billion in wages will shift from the U.S.

Marketing 16

Marketing CPA Outsourcing Forrester 16

Harvard Business Review

MAY 3, 2017

Lucia Luce Quinn is Chief People Officer at Forrester Research. Jacqueline Reses, a former private equity investor who became Yahoo’s CHRO, said, “We should drive HR like a product organization that finds the most critical use cases of our customers and then builds products to solve those needs.

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Quinn Execution CFO Forrester 13

Harvard Business Review

MARCH 28, 2018

According to Forrester’s Global Business Technographics Workforce Recontact Survey 2017 , just 30% of global information workers at healthcare providers indicated they’ve received training on how to protect workplace data, and only 38% are even aware of their company’s security policies.

Health Care 9

Health Care Forrester Policies Tactics 9

Harvard Business Review

JULY 27, 2017

Repeat usage or transactions completed may be more meaningful metrics than time spent for a productivity app like Dropbox or a travel app like Alaska Airlines. In other words, shift the focus from reach and frequency to the moments that matter most to your customers and your business. Insight Center. Crossing the Digital Divide.

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Strategy Metrics Forrester Brand 9

Harvard Business Review

APRIL 18, 2011

Over the past five years, we have followed the rise of customer experience efforts from small outposts to central players in executing company strategies, especially as firms have faced growing challenges in maintaining meaningful differentiation based on product innovation alone. Our organizational culture wasn't optimal to say the least.

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B2C B2B Forrester Budgeting 15

Harvard Business Review

AUGUST 21, 2014

Census Bureau, ComScore, eMarketer, and Forrester. E-commerce companies ship to customers from large, expensive, highly productive fulfillment centers. (A And how could I possibly argue that the economics of omnichannel retailers are as favorable as those of pure-play e-tailers? Growth rates first. All show similar trends.

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Retail Price Forrester Merchandising 8

Harvard Business Review

JULY 16, 2014

An early mover was Forrester Research, which appointed Steve Peltzman CBTO in 2011. Instead, he sees his role as moving the company’s products and services into the digital era in a profitable way. They’ll no longer be at the periphery, but will be fully integrated into the core strategic work of the firm, the business itself.

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CIO Information Technology Forrester Technology 11

Harvard Business Review

OCTOBER 26, 2011

In fact, social login can be a huge marketing "force multiplier" in every business's two core tasks: acquiring customers, and selling them products and services. Most companies today require visitors to their websites to register — i.e., create an account — in order to purchase products or services or post comments.

Media 13

Media ROI Forrester Retail 13