Engaging Leader

SEPTEMBER 9, 2015

Technology has transformed not only how we consume and absorb information, but it has also transformed what captures our attention, keeps us interested, and motivates us to take action. In their recent book, The Mobile Mind Shift, authors Ted Schadler, Josh Bernoff, and Julie Ask of Forrester […].

Forrester 100

Forrester Motivation Technology Information 100

Modern Servant Leader

JANUARY 17, 2013

Forrester Research: US Cross-channel Retail Forecast 2011 to 2016. Forrester Research: US Online Retail Hits $200 Billion. Forrester Research: US eCommerce to Reach Nearly $300 Billion by 2015. CMSWire: Key location-based Technology Stats and the Effect on Business. HubSpot: 9/21/2012 post of the same name.

Forrester 197

Forrester Retail Media Succession 197

HR Digest

NOVEMBER 30, 2018

A forecast by American Research Company Forrester for 2019 suggests that the year will come along with many business transformations. A lot of workplace inventions will take place in the business sector considering the rapid growth of technology, Forrester warns. Along with these innovations are the challenges to handle them.

Trends 72

Trends Forrester Human Resources Talent Management 72

Strategy Driven

MARCH 15, 2023

Use Technology Automation has infiltrated every aspect of business, and retail sales aren’t an exception. Retail managers can incorporate technology into business operations to streamline sales and provide buyers with a better user experience. So, how do you use this opportunity and improve your retail sales?

Retail 108

Retail Tips Succession Management 108

CEO Blog

JUNE 3, 2012

John Travolta said no to Forrest Gump , and Gwenyth Paltrow told James Cameron that The Titanic , was not her cup of tea. In Running the Gauntlet , Hayzlett delves into the nature of modernity and recent technology. Probably not.

Forrester 124

Forrester Long-term Follow-up Industry 124

Eric Jacobson

JANUARY 4, 2021

Mangers, leaders, and CEOs are grappling with the same—noisy toddlers, spouses who are also navigating unprecedented schedules, faulty technology, etc. Jerold Zimmerman and Daniel Forrester -- Authors of Relentless: The Forensics of Mobsters' Business Practices “2021 will not be a return to 2019. The converse is also true.

Advice 122

Advice How To Forrester Incentives 122

Strategy Driven

AUGUST 11, 2013

This white paper discusses developments in technology, such as social media, mobile usage and cloud services and offers practical advice on how to take advantage of these upcoming trends and ensure marketers are at the forefront of multi-channel strategic marketing planning. Top 10 Trends in Email, Mobile & Social Marketing.

Trends 59

Trends Resources Marketing White Paper 59

Strategy Driven

DECEMBER 29, 2013

How to use channels, technology, and other strategic choices to improve your customer service. Relate Articles: Complimentary Resource – Forrester Research Report: The Business Impact of Mobile Engagement. Read on to discover: Myths of customer service. Up-to-date data on how and why customers are affected by customer service.

Resources 50

Resources White Paper Forrester Newsletter 50

Chart Your Course

DECEMBER 28, 2017

Advancing work technologies are changing the ways in which companies and their employees work. In a recent study, Forrester Research reported “close to 15 million new jobs will be created in the US alone over the next decade as a result of automation and smart machines.”

Trends 100

Trends Agility Forrester Emotional Intelligence 100

Harvard Business Review

JUNE 3, 2011

Companies adopting social technologies externally and internally can expect great value from energizing brand advocates and streamlining business practices. He is senior vice president, idea development, at Forrester Research. These social applications are springing up all over the company. How do you manage all this?

Technology 15

Technology Management Forrester Maturity 15

First Friday Book Synopsis

AUGUST 23, 2015

He’s also the author of the popular business strategy and technology blog, “A Software Insider’s Point of View” The blog provides insight into how disruptive technologies and new business models… Read More R “Ray” Wang: An interview by Bob Morris.

Software 70

Software Business Model Blog CEO 70

Harvard Business Review

APRIL 17, 2015

“Death of a B2B Salesman,” a new report from Forrester Research , lends urgency to the need for companies to rethink and radically transform their sales models by incorporating digital media into their processes. Contrary to what these findings — and Forrester’s prediction that “1 million U.S.

B2B 8

B2B Forrester Telemarketing Media 8

Harvard Business Review

NOVEMBER 8, 2016

Sales reps, according to Forrester , tend to prioritize a sales agenda over solving a customer’s problem. If organizations don’t change their outdated thinking and create effective sales models for today’s digital era, Forrester warns that 1 million B2B salespeople will lose their jobs to self-service e-commerce by 2020.

B2B 19

B2B Forrester Media Content 19

HR Digest

JANUARY 19, 2023

The HR Digest: Workiva was recognized as one of the “Bes t Workplaces in Technology 2022”. Emily Forrester: Workiva’s values-based culture is really what drives our success as an award-winning place to work. A key part of being successful in the technology field is how well you can innovate.

Motivation 59

Motivation Forrester Succession Human Resources 59

Harvard Business Review

AUGUST 14, 2012

Forrester). It's easy to get caught up in the excitement of new technology trends, and big data is among the hottest. As Brian Hopkins notes in his Forrester blog, "in many cases we are finding clients talking about big data, but needing something different like some good old-fashioned data governance.

Forrester 14

Forrester Metrics Call Center Fashion 14

Harvard Business Review

APRIL 24, 2018

Delivery method and technology matter too. To perform our analyses, we used a rich data set provided by Forrester Research. These surveys collect information on technological purchases and preferences, as well as a wide range of demographic information (such as income and education) and location.

Content 8

Content Forrester Trends Press Release 8

Harvard Business Review

JUNE 27, 2013

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Why haven''t we seen more and more companies earning excellent scores in Forrester''s Customer Experience Index ?

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

JUNE 9, 2011

Two things we said in the original Groundswell (2008) were (1) pick a corporate objective before implementing a social technology strategy and (2) keep an eye on this Twitter thing, it's going to be big. We do this ourselves, noting who mentions Groundswell, "Bernoff", or Forrester (my employer).

Forrester 15

Forrester Press Release Objective Strategy 15

Harvard Business Review

JULY 16, 2014

Recently I’ve been having a very hard time talking to students, executives, and business leaders about information technology. Cloud computing has accelerated this schism, because of its capacity to take the technology group out of the business of servicing other units.

CIO 11

CIO Information Technology Forrester Technology 11

Harvard Business Review

MARCH 14, 2018

But along with fax machines and long golf games, these features of B2B life have all but disappeared due to the astonishing change in technology over the past two decades. Bain & Company’s research on what consumers value shows how people benefit in multiple ways from digital technology.

B2B 8

B2B Schein Forrester CRM 8

Harvard Business Review

AUGUST 29, 2012

They’re more likely to invest in mobile technology and in sharing (think ZipCar). How to Define and Track the Right Sales Metrics (Forrester). Car dealers and real estate brokers are perhaps the hardest hit, as Millennials shy away from big, permanent purchases. — By Tim Sullivan.

Forrester 12

Forrester Real Estate CIO Metrics 12

Harvard Business Review

MARCH 31, 2016

Forrester Research predicted that one million B2B salespeople will become obsolete by 2020, lost to e-commerce. Buyers used the salesman’s help to evaluate what products to purchase, especially for new technologies like clocks and sewing machines. Yet the number of salespeople continued to grow. Fast forward to 2015.

B2B 8

B2B B2C Uncertainty Self-aware 8

Harvard Business Review

SEPTEMBER 20, 2016

The key to identifying and addressing at-risk employees before a breach or incident occurs is to focus as much on understanding and anticipating human behavior as on shoring up technological defenses. As Forrester’s July 2016 Hunting Insider Threats report states, “Insiders are people, not computers.

Forrester 8

Forrester Shaw Absenteeism Analysis 8

Harvard Business Review

JULY 17, 2014

Forrester Research recently published a case study describing how USAA’s new partnership between marketing, finance and analytics has helped deliver better business insights. New marketing-finance relationships combined with advanced analytics technology are increasing efficiency and delivering “found” dollars to the bottom line.

Finance 13

Finance Marketing P&L ROI 13

Harvard Business Review

SEPTEMBER 11, 2017

Platform Adoption Identify and implement an appropriate technology solution to support the identification, sourcing, and management of independent labor. This needs to be a serious initiative to ensure that the organization supports rather than hinders the overall effort.

Content 9

Content Katz Forrester Budgeting 9

Harvard Business Review

JANUARY 31, 2014

And 43% feel confused and overwhelmed by the mishmash of collaboration technology at their disposal. I’m seeing a new generation of technology emerge that can make dispersed teams more productive than collocated teams. Technology has too often been disruptive. Collaboration Communication Technology'

Team 11

Team Conference Forrester Bond 11

Harvard Business Review

OCTOBER 5, 2011

Today it's rare to find a CEO who won't acknowledge the impact digital technology is having on their business. In a digitally driven economy, the preferred way for everyone to interact with a company is through internet technologies, such as a company's website, mobile interface, or Twitter feed.

Engineering 13

Engineering Forrester Software Mass Marketing 13

Harvard Business Review

JULY 3, 2012

Unprompted Advice for the Service Desk (Forrester Blogs). While it's not nearly as vicious as some frustrated service desk customers might like, Stephen Mann's blog delivers useful and pointed advice for the professionals who support corporate technology. to Airbus in Europe. PITY POOR I.T.

Forrester 9

Forrester Advice Innovation Influence 9

Harvard Business Review

AUGUST 21, 2014

Census Bureau, ComScore, eMarketer, and Forrester. A common argument is that rapidly evolving digital technologies will increase e-commerce’s advantages. And how could I possibly argue that the economics of omnichannel retailers are as favorable as those of pure-play e-tailers? Growth rates first. All show similar trends.

Retail 8

Retail Price Forrester Merchandising 8

Harvard Business Review

JULY 14, 2016

Of course, digital technology can be used to improve or augment existing ways of operating, but it also opens entirely new ways of doing business based on digital networks like Uber, Airbnb, Yelp, and the Apple Developer Network — which is where a great deal of the digital value resides. Are you really bought in, and is your team?

Business Model 8

Business Model Human Capital Forrester Real Estate 8

Harvard Business Review

MARCH 28, 2018

How technology is changing the design and delivery of care. Health Care’s New Frontier. Sponsored by Optum. Healthcare is a high stress environment, where, understandably, information security training is often not the top priority. That said, it seems much lower on the priority list than it should be.

Health Care 9

Health Care Forrester Policies Tactics 9

Harvard Business Review

JULY 27, 2017

Sponsored by DXC Technology. According to Forrester , up to 75% of the interactions consumers have with mobile phones are micro-moments — a mobile moment that delivers information through only a glance to let the consumer either process or act on it immediately. Insight Center. Crossing the Digital Divide. Think about Airbnb.

Strategy 9

Strategy Metrics Forrester Brand 9

Harvard Business Review

SEPTEMBER 28, 2012

Cory offers a technological fix for this problem, but here's a simpler one: when your bank calls you, hang up and call them back, using the number on the back of your card. The European Data Protection Act (Forrester Blogs). BONUS BITS: Known Knowns, Known Unknowns, Unknown Unknowns. Why Big Companies Can't Innovate (HBR.org).

Forrester 8

Forrester Banking Ryan Hotels 8

Harvard Business Review

MAY 3, 2017

Lucia Luce Quinn is Chief People Officer at Forrester Research. She changed industries from private equity investing to technology; she changed geographies by moving from New York to San Francisco; and she changed functions from M&A and investing to HR. Upon arriving, she flatly refused the CEO’s offer of the CHRO role.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

JUNE 10, 2013

Many health insurers are in this spot, since they typically rate at the bottom of scores like the Forrester Customer Experience Index. Internet Marketing Technology' But you can use mobile utility to remind customers that you''re on their side, perhaps by partnering with a digital disruptor in your space.

Quality 8

Quality Strategy Forrester Insurance 8

Harvard Business Review

OCTOBER 26, 2011

Fewer companies, however, are aware of the value of a new technology called "social login," which allows visitors to a website to log in using their Facebook, Google, Twitter, or other social media account rather than having to register a new one.

Media 13

Media ROI Forrester Retail 13

Harvard Business Review

APRIL 26, 2011

My Airport: A technology platform that makes airport information available through the Web and mobile devices and connects passengers with airport service providers. Kerry Bodine is a Principal Analyst at Forrester Research where she serves Customer Experience professionals.

B2B 15

B2B Airlines Travel Stage-Gate 15