How Franchise Owners Can Use Customer Service to Outdo the Competition and Grow Their Business
Strategy Driven
NOVEMBER 13, 2020
With the bar set so low for customer service, franchise owners are well positioned to jump ahead of the competition. The goal is always to give them an experience they want to repeat. They also prepare the customer to be underwhelmed. It’s the typical encounter we’ve settled for as consumers. And that’s the opportunity for franchisees.
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