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How Franchise Owners Can Use Customer Service to Outdo the Competition and Grow Their Business

Strategy Driven

With the bar set so low for customer service, franchise owners are well positioned to jump ahead of the competition. The goal is always to give them an experience they want to repeat. They also prepare the customer to be underwhelmed. It’s the typical encounter we’ve settled for as consumers. And that’s the opportunity for franchisees.

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Why Your Business Needs a Business Plan From the Start

Strategy Driven

This end goal could be selling the business , it might be retiring but still earning dividends, it might be handing the business down to a family member, franchising a certain number of times, or expanding globally, for example.

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Strategies to Transform Your Small Business into A Large One

Strategy Driven

However, every small business owner’s primary goal is to have a company that expands and eventually becomes large and profitable. Consider franchising. Research reveals that 80% of McDonald’s locations are franchises. Franchising has many benefits that should make it a vital consideration in your business expansion plans.

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The Ten Commandments of Business Success

Women on Business

She was long dead when I first discovered Martha Matilda Harper and her amazing feat of launching modern franchising even though she had been a servant for nearly a quarter of a century. History buried its memory of the 500+ franchises she sprouted and staffed with other poor women. Guest Post by Jane Plitt.

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Successfully leading change is about reaching the trust point

Lead Change Blog

I was selected for the role the day before by the franchise Co-executive Director and our Director Consultant. Achieving the trust point is, therefore, not an easy goal. On 7th February 2018, I became the President of my local BNI Chapter, Invincible , here in North East England. Sometimes it is not about your history.

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Excellence

Six Disciplines

We can learn much about achieving excellence—not only for our customers, but for ourselves—by taking a lesson from franchises. The franchising concept has been wildly successful over the past 40 years. The appeal of a franchise is rooted in two promises. What comes to mind when you think of Starbucks?

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Excellence

Six Disciplines

We can learn much about achieving excellence—not only for our customers, but for ourselves—by taking a lesson from franchises. The franchising concept has been wildly successful over the past 40 years. The appeal of a franchise is rooted in two promises. What comes to mind when you think of Starbucks?