How Franchise Owners Can Use Customer Service to Outdo the Competition and Grow Their Business
Strategy Driven
NOVEMBER 13, 2020
With the bar set so low for customer service, franchise owners are well positioned to jump ahead of the competition. They’ll awaken customers from their lifeless transaction trance and prime them for excitement, loyalty and spending. They also prepare the customer to be underwhelmed. And that’s the opportunity for franchisees.
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