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How Franchise Owners Can Use Customer Service to Outdo the Competition and Grow Their Business

Strategy Driven

With the bar set so low for customer service, franchise owners are well positioned to jump ahead of the competition. They’ll awaken customers from their lifeless transaction trance and prime them for excitement, loyalty and spending. They also prepare the customer to be underwhelmed. And that’s the opportunity for franchisees.

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Unexpected Leadership Lessons that Mobsters Can Teach Lawful Leaders

Leading Blog

These crews kept roughly 75 percent of their illicit profits, passing the remainder up as a type of franchising fee. The same economic principles underlying McDonald’s franchising model as a corporate governance scheme also are used by mob bosses running large families of criminals.

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Brand Real

CEO Blog

I read Laurence Vincent's book - Brand Real - How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. We like consistency and good brands (like many franchises) deliver that comfort. Like reputation - it can be invaluable and like reputation, it can be easily destroyed. Reputation requires consistency.

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Don’t Eliminate Tension, Harness it

Steve Farber

1 place to work in Minnesota for four consecutive years, and more than 3,000 people – franchise owners, employees, and club members – have gotten the company’s running man logo tattooed on their skin. It’s hard to beat tattoo loyalty. It’s been tabbed as the No.

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22 Leadership Lessons And Quotes From The Fate Of The Furious

Joseph Lalonde

Two years ago I shared leadership lessons from Furious 7 … And now we’re on the eighth movie in the franchise. Dom and Letty are a couple in The Fast And The Furious franchise of movies. The movie was another solid entry in The Fast And The Furious franchise. That’s just how these movies make you feel.

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Debunking Three Common Myths About Leadership from a Galaxy Far, Far Away

Great Leadership By Dan

Guest post by Brenda Corbett : The Star Wars franchise has seen numerous leaders, including great ones of the dreaded Dark Side. Certainly there has to be a team mentality, a loyalty to the company and to each other, but to be successful, companies should be full of free thinkers.

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4 Important Leadership Lessons From The Final Frontier

Tanveer Naseer

But there’s another aspect of this popular franchise that we can also appreciate and that is some of the lessons we can learn about how to be the kind of leader who not only inspires the best in others, but who also demonstrates a sense of clarity about who we are and what we’d like to achieve.