Making Metrics Matter

Kevin Eikenberry

When I talk to many leaders, the term “metrics” seems to cause one of two responses: a gleam in the eye of those leaders who love the numbers…or a blank stare from the rest who know that measures and metrics are important, but will say they “aren’t numbers people.”

Metrics that Matter for 2012 (one page PDF)

Rajesh Setty

We want to improve on the metrics for the sake of improving on the metrics. Sometimes we forget to measure the amount of time we spend being obsessed with measuring the metrics. I have created a ONE PAGE self-asessment checklist called “ Metrics That Matter for 2012.

Trending Sources

Quality: Setting Right Goals

QAspire

Most improvement initiatives are heavily focused on internal goals – increasing productivity/efficiency, eliminating waste, reducing defects/costs and so on. Processes around these goals are written and implemented. People are trained, tools are implemented, energies are directed and everyone starts working hard to meet these goals. This happens often because of the “internal orientation” of goals. Internal goals are about continuity of pursuit to remain efficient.

Continuous Improvement Programs Offer Competitive Advantages On Key Financial Metrics

Six Disciplines

IndustryWeek recently reported on a survey it conducted with TBM Consulting about the impact of continuous-improvement programs on three financial metrics: anticipated revenue growth, operating income growth, and cash flow over the past year.

Identify the Marketing Metrics That Actually Matter

Harvard Business Review

However, too many executives rely on metrics that look good in a report, but in reality don’t affect the organization’s goals. Metrics, or key performance indicators (KPIs), should be set upfront, so that the marketing team knows what goals they are striving to reach.

shorts.11 | Goal-Setting and Group Performance

LDRLB

Some fascinating new research on the effect of goal setting on group performance was recently published in the Journal of Applied Psychology (full citation below). The authors conducted a meta-analysis of 131 previously published studies on goal setting. The results show that the worst thing you can do for group performance is to set nonspecific goals. Even easy, specific goals are better for group performance than nonspecific goals.

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Does accountability for goals run deep in your organization?

The Organized Executive's Blog

Many executives think that because they have set high-level organizational goals and are regularly reviewing progress and designated metrics for these, their whole organization is working toward and accountable for achieving those goals. This is a guest article by Sean Conrad.

How to Lead Yourself When the Boss is Not Around

Great Leadership By Dan

Develop a vision, set of 2-3 year goals, and actions plans. Having goals is a habit I developed years ago and take it with me wherever I go. empowerment goals metrics self leadership time management leadership accountability

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8 Ways to Find Freedom

Leadership Freak

Communication Decisions Delegation Feedback Goals Innovation Leading Managing Marks of leaders Motivation Passion Personal Growth Taking others higher Trust Values mission & vision Culture free environments Growth Leadership Leadership Development Organizational Development organizational values performance metricsFreedom ignites passion, imagination, and initiative; control destroys it. Freedom feeds vitality; control oppresses and limits. Freedom, however, is dangerous.

8 Ways to Find Freedom

Leadership Freak

Communication Decisions Delegation Feedback Goals Innovation Leading Managing Marks of leaders Motivation Passion Personal Growth Taking others higher Trust Values mission & vision Culture Growth Leadership Development Organizational Development organizational values performance metricsFreedom ignites passion, imagination, and initiative; control destroys it. Freedom feeds vitality; control oppresses and limits. Freedom, however, is dangerous.

How to Generate Enthusiasm with Assessments

Leadership Freak

Feedback Goals Leading Motivation Success Taking others higher Leadership Leadership Development performance metrics sports Those who don’t enjoy measuring results, don’t enjoy achievement. Unmeasured results don’t matter. Hitting baseballs reminded me that effective assessments increase enthusiasm, concentration, and satisfaction. The visit: Dahliah, Asher, and Abram, three of our grandkids, are spending the week with us.

Metrics: Are They Mapped With Your Business Objectives?

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Metrics: Are They Mapped With Your Business Objectives? You can measure almost anything in your business, but if those metrics don’t serve a real business objectives, they are just numbers with no real meaning.

What’s the Companies goal & how do you fit in? Team Building Activity

Create Learning

The majority of problems within teams and organizations comes from unclear goals. Once the Goals are agreed upon and known my preference is within a QQT/R format then developing the Roles and Procedures can happen. What’s The Goal? What is the Goal of the company?

Know the Difference Between Your Data and Your Metrics

Harvard Business Review

We were concerned with the wrong metric. A metric contains a single type of data, e.g., video views or equipment donations. This is what separates data from metrics. You can't pick your data, but you must pick your metrics. Organizations become their metrics.

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9 Strategies Of Uncommon Wisdom For Fuelling Top Performance

Tanveer Naseer

Fuelling top performance is the goal for most leaders and managers. The best managers know their people are the key to achieving top performance on every metric of success they track. Be Unreasonably Optimistic SMART goals are overrated.

Find the Right Metrics for Your Sales Team

Harvard Business Review

As a consequence, managers don’t have a clear sense of what is really driving sales in their business, while salespeople, who are inundated with dozens of metrics, get lost in the day-to-day noise. The challenge, of course, is to decide on the right metrics. Wins are the most common metric used across sales roles and industries. Finding the right metrics isn’t the end of the story.

Have You Tied Your Organization’s Goals To Your Noble Cause?

Tanveer Naseer

Why do the goals that you’ve set out for your team to accomplish matter? At first, the answer to this question might seem obvious – the goals you’ve established are meant to ensure your organization’s continued profitability, to increase or sustain your market share, create a new demand for your products or services, and so forth. So how can you make sure the goals you’ve set out for your organization are aligned with your noble cause?

The False Promise of the Single Metric

Harvard Business Review

As complex systems, they require systems of measurement to track progress against key goals. Instead, he focused his metrics on the long-term needs of a full range of stakeholders , as Unilever’s annual reports demonstrate.

Using smart goals and data-driven assessment

Lead on Purpose

Smart goals and data-driven assessment help employees and managers map career advancement – Guest post by Danielle M. Employees may start angling for a merit increase after a certain amount of time on the job, but discussions about advancement can get uncomfortable — and frustrating — if metrics are left out of the equation. Using metrics to measure progress toward certain milestones can make evaluations more valuable and help employees work toward their objectives.

How to Achieve Better Gender Balance through Succession Planning and Development

Great Leadership By Dan

Companies often will implement separate, often competing or conflicting strategies and goals. Establish metrics and goals. Instead, an organization could establish succession planning metrics, such as: - Number of female candidates for key position succession plans.

Why Your Social Media Metrics Are a Waste of Time

Harvard Business Review

Many companies use the wrong metrics to measure their performance, especially when it comes to social media. I run a social-media company, and until recently even we were confused about what metrics mattered. Those metrics are the most common false idols of analytics.

Research: Objective Performance Metrics Are Not Enough to Overcome Gender Bias

Harvard Business Review

As one industry insider told us, “I am in the business of making money, I don’t care who you are, as long as you can help me in that goal.” Tooga/Getty Images. Imagine that you are choosing between two similar mutual funds, one managed by Marcus and the other by Tanya. Without additional differentiating information, there is no obvious reason to have a strong preference for one over the other.

Managerial-Leadership Case Study: Teams and People Need Objective Measures of Progress and Regress

Create Learning

If performance metrics are established based upon the “feeling of the manager” then you will achieve misery, anger and fear…which is mutually exclusive of engagement. The measurements must be co-established by employee and manager in reference to the goal set.

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How Do You Inspire Others Through Your Leadership?

Tanveer Naseer

That we move beyond simply evaluating our leadership in terms of various established metrics like goal achievement, productivity, and efficiency ratings, in order to ask ourselves what seeds are we planting in the hearts and minds of those we lead?

Metrics Are Easy; Insight Is Hard

Harvard Business Review

Consider that improving Netflix's recommendation-engine accuracy by about 10% proved so challenging that only two teams — of tens of thousands from over 180 countries competing for the $1 million prize — were able to hit the goal. Big data is great.

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What Do You Pay Attention To?

Leadership Freak

Leading Managing Marks of leaders Taking others higher careful track goal alignment Leadership Development negative consequences performance metricsI’ve asked some friends to bring their insights to the Leadership Freak community. Please give a warm welcome to today’s guest writer, S. Chris Edmonds. * If you’re like most leaders, you pay attention to what’s right in front of you. One key question I ask senior leaders is “what do you pay attention to?” Most [.].

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What Do You Pay Attention To?

Leadership Freak

Leading Managing Marks of leaders Taking others higher careful track goal alignment Leadership Development negative consequences performance metricsI’ve asked some friends to bring their insights to the Leadership Freak community. Please give a warm welcome to today’s guest writer, S. Chris Edmonds. * If you’re like most leaders, you pay attention to what’s right in front of you. One key question I ask senior leaders is “what do you pay attention to?” Most [.].

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Do Your Business Process Metrics Measure Up?

Strategy Driven

Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Set Clear, Specific Goals – The leaders must have clear goals and they need to articulate them. Link Metrics to Strategy – The metrics need to show how work impacts the company’s strategy. Look Ahead, Not Just Back – Metrics are not just to see what happened historically.

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7 Leadership Questions That Will Move Your Needle in 2016

The Empowered Buisness

BHAG stands for Big Hairy Audacious Goal , a concept introduced by Jim Collins in his book, “Built to Last.” A bigger, bolder, more powerful outcome than goals with a target timeframe of 10 – 30 years from now. Are you choosing right goals for right reasons?

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How Our Company Connected Our Strategy to Sustainability Goals

Harvard Business Review

In a recent survey , Bain & Company found that just 2% of companies are successful in achieving their sustainability goals. Leadership must ensure these team members feel empowered and understand their role in helping the company achieve its long-term sustainability goals. To connect your team’s work to the global good, consider aligning your company goals to something bigger. Simone Golob/Getty Images.

4 Questions to Determine Team Building Objectives and Measurements

Create Learning

The programs develop both individuals and teams, connecting team goals, personal goals, actions, and processes and aligning them with your organizational goals, culture, mission and values. Create-Learning’s Team Building programs are focused on making your team better.

How to use Measurement to Manage Like a Pro

Lead on Purpose

Define Your Metrics. Starting from your own performance metrics, you have to extend individualized and group metrics for your team. A research paper titled Metrics: You are what you measure by John R. Katz from Massachusetts Institute of Technology, Sloan School of Management, notes that metrics are in use everywhere, but if the organization uses the wrong metrics, they will not achieve the expected results. Management isn’t just about goals.

The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

They use the term ‘metrics’ out of context. Their metrics are arbitrary, and they jerk the chains of sellers with figures that are unsubstantiated. Metrics are easily skewed and do not reflect the overall customer satisfaction. Setting goals that are too low.

What Does It Take To Be A Connected Leader?

Tanveer Naseer

In terms of volume, they are the world’s largest trees and the biggest is none other than 2,300 year-old-ish General Sherman, a tree weighing over 5,400 metric tons, spanning 83 meters in height and 1,486 m³ in volume. The following is a guest piece by Dan Pontefract.

How Overfocusing on Goals Can Hold Us Back

Harvard Business Review

Then you would create a mechanism to reward the robot for moving toward that goal and to punish it for moving farther away, so that over time it finds its way out. And it won’t want to turn around because that would mean moving away from the goal and getting punished.

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The Folly of Stretch Goals

Harvard Business Review

Let's dispense, once and for all, with the managerial absurdity known as "stretch goals." While it's true that renowned psychologists Edwin Locke and Gary Latham described goal setting as "the most effective managerial tool available," it's also true that no less a thinker than W.E. In my opinion, there can be no such debate over the lack of usefulness of stretch goals. Stretch goals can be terribly demotivating.

Yearly Performance Reviews SUCK! Managers Can Change That.

Create Learning

Below is a glimpse into the process we created: Monthly by providing goals and coaching in shorter spans of time real-time feedback and performance improvement / department performance can be changed as needed and create a lasting productivity gain.

Weekly Round-Up: On Making Values as Important as Performance, Creating a Game Plan for Your Goals & Setting the Context That Fosters Collaboration

leaderCommunicator

If you’re like most leaders, you monitor performance metrics closely. How to Create a Game Plan for Your Goals By Aj Agrawal, Inc. “ This includes our personal goals and our goals for our companies. Welcome to my weekly round-up of top leadership and communication blog posts. Each week I read and tweet several great articles and on Fridays I pull some of the best together here on my blog. So in case you’ve missed them, here is this week’s round-up of top posts.

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How to Support Employees’ Learning Goals While Getting Day-to-Day Stuff Done

Harvard Business Review

You have annual quotas, quarterly goals, and increasing competition. But I’ve learned key lessons to help managers turn lofty goals — such as making learning and development a central pillar of the workday — into real actions that mitigate damage to, and even help strengthen, the bottom line. Get top-level guidance and metrics. How will your unit’s monthly, quarterly, and annual goals change as a result? Neasden Control Centre for HBR.

13 Tips for Setting Performance Measures

Great Leadership By Dan

Drill down into the goal to determine the “One Measure” that clearly determines success. Get your boss's input on metrics to ensure that you are all measuring the same outcomes with the same language, measures and expectations.

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