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Quality: Setting Right Goals


Most improvement initiatives are heavily focused on internal goals – increasing productivity/efficiency, eliminating waste, reducing defects/costs and so on. Processes around these goals are written and implemented. People are trained, tools are implemented, energies are directed and everyone starts working hard to meet these goals. This happens often because of the “internal orientation” of goals. Metrics: Are They Mapped With Your Business Objectives?

Identify the Marketing Metrics That Actually Matter

Harvard Business Review

However, too many executives rely on metrics that look good in a report, but in reality don’t affect the organization’s goals. Metrics, or key performance indicators (KPIs), should be set upfront, so that the marketing team knows what goals they are striving to reach.

Video Metrics Every Marketer Should Be Watching

Harvard Business Review

But if you look under the hood of what really drives a video strategy, it becomes clear that view count is primarily a vanity metric. Even if your goal for the video is simply nebulous “branding” or “exposure,” there are better ways to measure ROI.

Does accountability for goals run deep in your organization?

The Organized Executive's Blog

Many executives think that because they have set high-level organizational goals and are regularly reviewing progress and designated metrics for these, their whole organization is working toward and accountable for achieving those goals. This is a guest article by Sean Conrad.

Know the Difference Between Your Data and Your Metrics

Harvard Business Review

We were concerned with the wrong metric. A metric contains a single type of data, e.g., video views or equipment donations. This is what separates data from metrics. You can't pick your data, but you must pick your metrics. Organizations become their metrics.

7 Leadership Questions That Will Move Your Needle in 2016

The Empowered Buisness

BHAG stands for Big Hairy Audacious Goal , a concept introduced by Jim Collins in his book, “Built to Last.” A bigger, bolder, more powerful outcome than goals with a target timeframe of 10 – 30 years from now. Are you choosing right goals for right reasons?


Managerial-Leadership Case Study: Teams and People Need Objective Measures of Progress and Regress

Create Learning

If performance metrics are established based upon the “feeling of the manager” then you will achieve misery, anger and fear…which is mutually exclusive of engagement. The measurements must be co-established by employee and manager in reference to the goal set.

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Using smart goals and data-driven assessment

Lead on Purpose

Smart goals and data-driven assessment help employees and managers map career advancement – Guest post by Danielle M. Employees may start angling for a merit increase after a certain amount of time on the job, but discussions about advancement can get uncomfortable — and frustrating — if metrics are left out of the equation. Using metrics to measure progress toward certain milestones can make evaluations more valuable and help employees work toward their objectives.

Why Your Social Media Metrics Are a Waste of Time

Harvard Business Review

Many companies use the wrong metrics to measure their performance, especially when it comes to social media. I run a social-media company, and until recently even we were confused about what metrics mattered. Those metrics are the most common false idols of analytics.

The Paradox of Workplace Productivity

Harvard Business Review

At its most basic, productivity is the amount of value produced divided by the amount of cost (or time) required to do so. It’s tempting to conclude that, if individuals are able to perform their work much better and faster, overall productivity must be soaring.

Metrics Are Easy; Insight Is Hard

Harvard Business Review

Consider that improving Netflix's recommendation-engine accuracy by about 10% proved so challenging that only two teams — of tens of thousands from over 180 countries competing for the $1 million prize — were able to hit the goal. Big data is great.

Do Your Business Process Metrics Measure Up?

Strategy Driven

Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Set Clear, Specific Goals – The leaders must have clear goals and they need to articulate them. Link Metrics to Strategy – The metrics need to show how work impacts the company’s strategy. Look Ahead, Not Just Back – Metrics are not just to see what happened historically.


4 Questions to Determine Team Building Objectives and Measurements

Create Learning

The programs develop both individuals and teams, connecting team goals, personal goals, actions, and processes and aligning them with your organizational goals, culture, mission and values. Create-Learning’s Team Building programs are focused on making your team better.

The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

They use the term ‘metrics’ out of context. Their metrics are arbitrary, and they jerk the chains of sellers with figures that are unsubstantiated. Websites that sell products are digital platforms, not the arbitrators of quality in the business world.

The Best Companies Aren’t Afraid to Replace Their Most Profitable Products

Harvard Business Review

Self-cannibalization occurs when a company chooses to proactively replace one product or process with another that is potentially worth less. In 2005, when the demand for the iPod Mini remained huge, the Nano was launched, effectively destroying the revenue stream of an existing product.

How to use Measurement to Manage Like a Pro

Lead on Purpose

Define Your Metrics. Starting from your own performance metrics, you have to extend individualized and group metrics for your team. A research paper titled Metrics: You are what you measure by John R. Katz from Massachusetts Institute of Technology, Sloan School of Management, notes that metrics are in use everywhere, but if the organization uses the wrong metrics, they will not achieve the expected results. Management isn’t just about goals.

Accountability to Possibility: The Next Frontier in Leadership Growth

The Empowered Buisness

Measurement and metrics. You need accountability to achieve your company goals. What if you could achieve ‘x’ (a seemingly impossible) goal, what would be the first step you would take? Do your visions and goals fall well below who you can be and what you can achieve?

Optimize the Whole


May be, inefficiencies rooted in how you support your customers after product is delivered. If your metrics are narrow, you will never be able to focus on systemic metrics that may really help your business and the customer. Value stream mapping is a lean tool to identify a series of events right from conception to delivery of product or service. Too often, we think of complete product as a set of completed features. When we think in parts, we improve in parts.

Yearly Performance Reviews SUCK! Managers Can Change That.

Create Learning

Below is a glimpse into the process we created: Monthly by providing goals and coaching in shorter spans of time real-time feedback and performance improvement / department performance can be changed as needed and create a lasting productivity gain.

13 Tips for Setting Performance Measures

Great Leadership By Dan

Drill down into the goal to determine the “One Measure” that clearly determines success. Get your boss's input on metrics to ensure that you are all measuring the same outcomes with the same language, measures and expectations.

Tips 35

4 Ways to Build a Productive Sales Culture

Harvard Business Review

Once you appreciate the importance of sales optimization, you need to focus on four capabilities, which will help you form a foundation on which to build a productive sales culture. A common metric used by the C-Suite for evaluating sales is the expense-to-revenue ratio.


How to Take a Productive Yet Refreshing Vacation

Harvard Business Review

Some people will bristle at the seemingly oxymoronic notion of a “productive vacation.” Here’s how I balance having a productive yet refreshing vacation. But as an executive or entrepreneur, you probably have success metrics in most other areas of your life.

Dream Adjusters: Why Company Leaders Also Have To Be Chief Calibration Officers

Terry Starbucker

Setting the right targets and goals over the short and long terms is a fine art that requires a delicate blend of unbridled optimism and cold-eyed realism, sometimes bordering on schizophrenia. (I’ve Unrealistic budgets and operational goals are morale (and job) killers.

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The 3 Most Reliable Indicators Of A Company’s Health – And Of Its Heart

Terry Starbucker

I’ve written a lot about this metric and its strong and proven correlation to profit, but the side benefit is that the score functions as quick answers to three critical questions: “ Do our customers love us ?” Can a company really “measure its heart”?

StrategyDriven Enterprises Launches Sevian Business Programs Product Line

Strategy Driven

StrategyDriven Enterprises, LLC launched its Sevian Business Programs product line, a collection of immediately implementable business performance improvement process manuals. You just finished reading StrategyDriven Enterprises Launches Sevian Business Programs Product Line !

A 30-60-90 Day Plan For New Leaders

Lead Change Blog

At the same time, immerse yourself into the company culture: values, mission, goals, and current (if any) strategic plans. Now you can confidently say your products are better than the competition because of the attention to quality.

Are You a Winning Coach?

Great Leadership By Dan

Guest post by Mark Moses Great leadership today lives at the cross section of productivity, management, coaching, psychology, and interpersonal relationship skills. If your products aren’t selling, no amount of leadership coaching will make your firm successful.

The 10 Core Elements Of The Rally The Troops Leadership Speech

Terry Starbucker

These core elements are (in the order presented on the video): Put a focus on “Value” (of the product or service provided). Acknowledge the people behind the product (seems all too obvious but it must be said).

The Top Five Dashboards Every CFO Should Review Daily

The Kini Group

Finance executives need to monitor so many metrics. CFO Dashboard 1: The Sales Team’s Progress Toward Margin and Volume Goals. Metrics to have in this CFO dashboard: Closed contracts from the day before. Progress toward quarterly sales goals.

CFO 35

When good employees do bad: Seven behaviors that may precede a scandal

The Organized Executive's Blog

Desirable behaviors such as being team players (as in the case of the GSA), or even meeting deadlines, being goal-oriented and staying on budget can get distorted and become destructive in a company driven by weak leadership values and a weak culture. Staying focused on a goal.

7 Principles of Leadership Development: Strategy for Leadership Development

Create Learning

The need to keep this an important goal, and to focus of metrics based upon the long-term needs – kept the importance high. An earlier post listed the 7 Principles of Leadership Development in no specific order of importance : Necessary Skilled-Knowledge. Selection.

Increase Your Company's Productivity With Social Media

Harvard Business Review

She set up an advisory council with senior leaders from across the company — business units, HR, IT, legal, finance, marketing, and more — to create a shared vision on how "going social" would improve employee and organizational productivity. The goal: mandatory social media training along with annual re-fresher courses so employees know what and how to share on Inside Unisys as well as on external social networking sites such as Linkedin and Facebook.

How a Consultant Can Fit Into Your Culture

Strategy Driven

A short-term contract can have very clear metrics associated with the role, and if they are not meeting your expectations, have a conversation, determine why it is not working and what should happen to make it work, or move on.

Overcoming Leadership Myopia

Michael Lee Stallard

Research from two well-respected organizations makes it clear that we have a big collective blind spot that’s dragging down productivity, innovation and economic performance. Another well-respected organization, the Corporate Executive Board, came out with a research report last year that showed 90 percent of employees are either not aligned with organizational goals or not engaged and giving their best efforts. Howard Behar and Michael Lee Stallard.

5 Essential Steps to Transform Any Group into a GREAT Team

Lead Change Blog

But his team is underperforming…and despite his focus on strategy and skills and metrics, he can’t figure out what is missing. 1) Goals and Gear. If you are anything like me, you will be able to relate to the main character of my most recent book, Rapid Teamwork.

The Failure of “The Livonia Philosophy” at my GM Plant

Deming Institute

That sounds very much like the Toyota Production System and Lean management. People weren’t working together toward personal and organizational goals… and that environment was, I’d say, management’s fault. Guest post by Mark Graban.

High Performance Team Building: Quality Tools for Quality Teams

Create Learning

People on teams NEED to see the connection of the teams, their own, and the organizations goals for the work to be valued. Increased productivity of teams. Understood and repeatable metrics to show progress & setbacks.

5 Leadership Mantras For Building Better Partnerships

Tanveer Naseer

It doesn’t matter what we do, where we do it, or how well we create a product or offer a service. Since value creation is qualitative as well as quantitative, no metric can completely capture success. The following is a guest piece by Fast Company contributor Faisal Hoque.

The Optimal Margin of Illusion

Great Leadership By Dan

The challenge, then, is to strike a productive balance between the confidence you need to be successful and the doubt you need to identify and address the weaknesses that matter. Promote Productive Fights.

Helping Your Team To Prioritize When Everything Is Important

Let's Grow Leaders

Windshield Watchers look deceptively productive. Urgent always trumps important in such team members, so although they’re getting a lot done, but not necessarily making progress toward bigger goals. Sure customer service metrics improve, but financials suffer.

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