Quality: Setting Right Goals
JANUARY 22, 2012
Most improvement initiatives are heavily focused on internal goals – increasing productivity/efficiency, eliminating waste, reducing defects/costs and so on. Processes around these goals are written and implemented. People are trained, tools are implemented, energies are directed and everyone starts working hard to meet these goals. This happens often because of the “internal orientation” of goals. Metrics: Are They Mapped With Your Business Objectives?