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Are Your Employees Drivers or Victims of Process Innovations?

Harvard Business Review

To stay competitive, organizations need to continually find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. Hammer's thinking was very powerful, but I'd challenge that last point.

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From Zipcar to the Sharing Economy

Harvard Business Review

Avis has taken an interesting (and bold) step by acquiring Zipcar, absorbing an innovative but struggling competitor at what is likely to be seen as a bargain price while acquiring a small but desirable customer base and gaining a foothold in the rapidly growing world of collaborative consumption.

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Make the Internet of Things More Human-Friendly

Harvard Business Review

When I grab a hammer to install shelving, the distinction between “hand” and “tool” recedes into the unconscious, while completing the job becomes the main object of my thinking; in function and thought, the tool is the extended hand when it works properly. Information & technology Internet Technology'

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Don't Put Your Competitiveness in Jeopardy

Harvard Business Review

— who use targeted technical innovation to cheat to compete from home against human contestants. People will constantly revise, enhance and extend their devices in a never-ending Red Queen's Race of innovative effectiveness. They turn their devices and themselves into Jeopardy cyborgs — Jeopborgs?

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Uniting the Religions of Process Improvement

Harvard Business Review

In addition to laying out an approach for making one-time improvements, Reengineering's high priest (the late Michael Hammer) had advice for organizations wanting to sustain improvement. Most missionaries of the BPM religion come from a heritage in information technology.