Harvard Business Review

MAY 15, 2012

To stay competitive, organizations need to continually find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. Hammer's thinking was very powerful, but I'd challenge that last point.

Process 11

Process Innovation Hammer Resistance 11

Harvard Business Review

JANUARY 3, 2013

However, although their members can rent the (more urbane and green) Zipcar fleet by the hour and pick up their vehicle at a local parking space using a smartphone app, this is still a dedicated fleet, still inventory that the company has to acquire, manage and monetize.

Disaggregation 9

Disaggregation Hammer Mass Marketing Gordon 9

Harvard Business Review

APRIL 18, 2016

But it’s dangerous and naïve to assume that better technology and more data guarantee better outcomes. Remember Long-Term Capital Management ? Don’t let technological capabilities dictate the problems you solve. If all you have is a hammer, then everything will look like a nail.

Strategy 8

Strategy Supply Chain Technology Engineering 8

Harvard Business Review

OCTOBER 9, 2015

“Everyone who has worked with American management can testify that the need to satisfy the pension fund manager’s quest for higher earnings next quarter, together with the panicky fear of the raider, constantly pushes top managements toward decisions they know to be costly, if not suicidal, mistakes,” he wrote. .”

Hedge 8

Hedge Short-term Long-term EPS 8

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). In some of these companies, senior managers were dubious about the claims.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

FEBRUARY 19, 2014

The ability to think analytically is important for any manager today. Every manager must make the distinction between “correlation” and “cause and effect” regularly, as the topic comes up in many guises. Finally, much of management involves taking actions on things you can control to affect desired results.

Travel 8

Travel How To Information Technology Hammer 8