Remove Hawthorne Effect Remove Operations Remove Quality Remove Stress

When Clinicians Know They’re Being Watched, Patients Fare Better

Harvard Business

In the 1920s, a series of experiments were conducted at Hawthorne Works, a Western Electric telephone factory just outside Chicago, to study the effects of lighting on worker productivity. The “Hawthorne effect,” as it is now known, has been well-documented in social science : individuals, typically research subjects, actively change their behavior when they know they are being observed and monitored. The effect goes beyond productivity.