Remove Hawthorne Effect Remove Productivity Remove Quality Remove Stress
article thumbnail

When Clinicians Know They’re Being Watched, Patients Fare Better

Harvard Business Review

In the 1920s, a series of experiments were conducted at Hawthorne Works, a Western Electric telephone factory just outside Chicago, to study the effects of lighting on worker productivity. The researchers concluded that it was the act of being studied , not the lighting, that made workers increase their productivity.