Trust is critical to public health. People who mistrust the health care system put their health and lives at risk because they are less likely to visit a physician, less forthcoming in conversations with clinicians, and less likely to comply with medical advice and prescriptions. Such mistrust can undermine physician-patient interactions, leading to deteriorating patient outcomes and increased physician burnout.
5 Steps to Restore Trust in U.S. Health Care
The pandemic exposed major weaknesses and undermined public faith in the system.
September 08, 2022
Summary.
The pandemic exposed the weaknesses in the U.S health care system and undermined public trust in it. Five steps can help restore it: support the move to value-based care, reimagine the public health infrastructure, leverage technology to improve access, shift more hospital care into the home, and cut the red tape and keep patients engaged.
Support the move to value-based care.
Reimagine the public health infrastructure.
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Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.