Ask leaders of health care organizations about their top three challenges for the year ahead, and many answer, “Workforce, workforce, and workforce.” These leaders go on to say that they are struggling to recruit and retain caregivers of all types, that the costs are breaking their budgets, and that morale is at historic lows. As a direct result, every type of performance is suffering: financial, safety, and overall quality, including the patient experience.
What Makes Health Care Workers Stay in Their Jobs?
A survey of more than 400,000 employees, from physicians and nurses to security and maintenance workers, finds that organizational culture is key.
March 02, 2023
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Summary.
Health care organizations continue to struggle to stop the wave of resignations by caregivers of all types and to recruit people to fill vacancies. Yes, competitive pay and other support options are essential to recruiting caregivers, but organizational culture, including a commitment to excellence, is what makes them stay, according to data from Press Ganey. What does drive loyalty and resilience among caregivers? As is true in other industries during these difficult times, getting back to basics is crucial — and in health care that means focusing organizational culture on the noble cause of reducing patients’ suffering and then supporting caregivers in that work.