CO2

OCTOBER 15, 2010

Our nation is in need of answers on just about every front: health-care, terrorism, ethnic rifts, Iraq, financial industry concerns, the home foreclosure epidemic, infectious diseases, and climate change. Of course, Obama does know more about health care than most, if not everyone, at a given town hall meeting.

Health Care 87

Health Care Executive Coaching Strategic Planning Politics 87

Harvard Business Review

APRIL 2, 2018

health care system woefully underperform relative to those made in health care in other countries. spends nearly 7–10% more of its national income on health care than other similar countries and yet life expectancy at birth remains, on average, two to three years lower. Yet, investments in the U.S.

Health Care 8

Health Care Insurance Pharmaceuticals Incentives 8

CO2

OCTOBER 15, 2010

Our nation is in need of answers on just about every front: health-care, terrorism, ethnic rifts, Iraq, financial industry concerns, the home foreclosure epidemic, infectious diseases, and climate change. Of course, Obama does know more about health care than most, if not everyone, at a given town hall meeting.

Health Care 74

Health Care Executive Coaching Strategic Planning Politics 74

Harvard Business Review

SEPTEMBER 30, 2015

Another potential benefit of integrated health systems is in addressing the persistent problem of variation in health care practice and outcomes, particularly in surgery. Tell us what health-care content you’d like to see more of from HBR.

Health Care 8

Health Care Consensus System Quality 8

Deming Institute

FEBRUARY 27, 2017

Here is another of those articles: How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts by Brent James and Lucy Savitz (2011). Its network of twenty-three hospitals and 160 clinics provides more than half of all health care delivered in the region.

Deming 28

Deming Health Care System Cost 28

Harvard Business Review

SEPTEMBER 12, 2017

During Harvey, rumors abounded about impending road closures, water shutoffs, and worsening conditions that influenced people’s decisions on when and where to seek care. Amid any crisis comes hysteria that can lead to rapid dissemination of unconfirmed hearsay.

Health Care 9

Health Care Crisis Contingency Plans Management 9

Harvard Business Review

NOVEMBER 6, 2018

health care system. Many have received unpleasant surprises, such as a medical bill they expected to be covered by their health insurance or an unexpectedly expensive bill for a simple service. We used this index to assess how health care literacy affected the performance of nine consumer experience touchpoints.

System 10

System Planning Health Care Insurance 10

Skip Prichard

JULY 19, 2021

His book, Lessons from the Navy: How to Earn Trust, Lead Teams, and Achieve Organizational Excellence is loaded with advice to help all leaders aspiring to operate at the highest levels. A few months prior, I had been selected to be executive officer, or XO (Chief Operating Officer), of U.S. Naval Hospital Rota, Spain.

Leadership 132

Leadership Crisis Learning-by-Doing Team 132

The Horizons Tracker

APRIL 22, 2021

New research from George Mason University also highlights how important it is in buffering the impact of stress and burnout during the Covid-19 pandemic for healthcare staff operating on the front line. ” The researchers spoke to over 1,250 practitioners across 154 primary care facilities in Virginia. .

Health Care 130

Health Care Teamwork Influence Stress 130

Harvard Business Review

NOVEMBER 22, 2016

About one-third of members are only somewhat to not at all satisfied with their plans’ communications, claims handling operations, and customer support. Only 16 percent say social media influences their choice of plan. Clearly there is room for improvement, particularly when it comes to handling claims digitally.

Health Care 8

Health Care Planning Content Insurance 8

Harvard Business Review

APRIL 7, 2015

We are witnessing an unprecedented transformation of the health care industry. Physicians and nurses are being called upon to lead these new health care enterprises — and are assuming a higher level of influence in the business of health care than ever before.

Execution 8

Execution Skills Health Care Porter 8

Harvard Business Review

APRIL 4, 2014

Medical science has enabled our health care system to deliver outcomes that would have been impossible a generation ago, and advances in fields such as genomics and stem-cell therapy offer immense promise to further accelerate medical innovation. Remember the other influences of patient health.

Health Care 8

Health Care Policies Porter System 8

Harvard Business Review

SEPTEMBER 17, 2013

Many hospitals, including the Cleveland Clinic , are implementing a variety of strategies to improve the patient experience —an issue that’s rapidly becoming a top priority in health care. The Accountable Care Act now links performance related to patient-experience metrics to reimbursement.

Health Care 10

Health Care COO Operations Storytelling 10

Harvard Business Review

JULY 6, 2017

Medical care for each mission within the program is planned by NASA’s ground medical team of doctors, biomedical engineers (BMEs), nurses, imaging specialists, and psychologists. Astronaut training and software-based procedures changed accordingly to ensure the most current and effective medical care was available.

Intangible Assets 11

Intangible Assets Operations Health Care Conference 11

Harvard Business Review

OCTOBER 31, 2018

We recently conducted an in-depth study at Lumere to gain insight into physicians’ perceptions of clinical variation and the factors influencing their choices of drugs and devices. This empowers physicians to support the quality and cost goals inherent in a health system’s value-based care model. Insight Center.

Guidelines 8

Guidelines Health Care Survey Cost 8

Harvard Business Review

OCTOBER 17, 2018

As more evidence shows that leadership skills and management practices positively influence both patient and healthcare organization outcomes, it’s becoming clear that leadership training should be formally integrated into medical and residency training curricula. The Future of Health Care. Insight Center.

Training 13

Training Leadership Health Care Education 13

Harvard Business Review

SEPTEMBER 21, 2018

When we examined responses by industry, we found that directors in the health care and IT and telecom industries were most likely to consider innovation a top strategic challenge for their firms. As one director noted, “We spend a lot of time on operational strategy — growth, acquisitions, etc.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Harvard Business Review

SEPTEMBER 27, 2013

healthcare organizations like JHM tend to enter into types of partnerships that don’t require them to operate in a substantially new way such as with other large domestic healthcare institutions, or with local hospitals. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth.

Health Care 8

Health Care Agility Due Diligence Reputation 8

Harvard Business Review

NOVEMBER 13, 2017

Not long ago, many services such as tax accounting were delivered episodically and in-person, as most health care still is today. Health care has proved resistant to a similar transition, although everyone would benefit. The ideas have also been embraced by public policy makers, health plans, and the general public.

Health Care 8

Health Care How To Insurance Incentives 8

Harvard Business Review

OCTOBER 9, 2015

“The proper goal for any health care delivery system is to improve the value delivered to patients … To properly manage value, both outcomes and cost must be measured at the patient level,” Harvard’s Robert Kaplan and Michael Porter tell us. Martin’s Point Health Care-Bangor.

Health Care 8

Health Care Cost Kaplan Porter 8

Harvard Business Review

OCTOBER 9, 2018

A partnership between the Boston Medical Center and Commonwealth Care Alliance, a community-based health care organization, provides a promising new hospitalist model for inpatient treatment of complex care patients — patients with extensive, persistently expensive medical needs. The Future of Health Care.

Cost 8

Cost Management Health Care Training 8

LDRLB

APRIL 28, 2014

You could put me in the positive psychology camp and I work with companies, with health care organizations, even with schools to help develop the leaders that are going to take that organization to the next level. Really, the leaders who are taking themselves to the next level.

Positioning 60

Positioning Learning-by-Doing Books Follow-up 60

Harvard Business Review

DECEMBER 19, 2016

health care system shift from fee for service to value-based approaches that pay providers for quality, they are turning to two models: One is procedure- and DRG-based bundled payments that pay one price for all the care related to treating a condition. Innovating for Value in Health Care. Insight Center.

Benchmarking 8

Benchmarking Health Care Cost Globalization 8

Harvard Business Review

DECEMBER 15, 2015

Leading Change in Health Care. Rhode Island funds HealthSource RI through a combination of a state appropriation and a tax on health insurance premiums paid by individuals and small businesses. This reduction will affect all of our operations, including staffing, customer service, outreach, and marketing. Insight Center.

Insurance 8

Insurance Health Care Cost Learning-by-Doing 8

Harvard Business Review

JANUARY 24, 2012

I'll be joined by five CEOs, among them George Halvorson , who heads the health care provider Kaiser Permanente, Vincent Forlenza who runs Becton Dickinson, the pharmaceutical company, and Tim Brown , the CEO of IDEO, the design and innovation firm.

Meyer 15

Meyer Goleman Emotional Intelligence Pharmaceuticals 15

Harvard Business Review

OCTOBER 18, 2013

Banner’s leaders used its G&A success to extend the optimization program to its clinical operations, starting with Banner Good Samaritan Medical Center, the system’s flagship teaching hospital in Phoenix. At Banner Good Samaritan, as at any hospital, physicians are key leaders and influencers. Leading Health Care Innovation.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

JULY 15, 2011

The operative word here is "different" — a new perspective or new lens to view an issue. But outsiders can only have so much influence. For example, the health care industry has studied hotel and food companies for lessons in hospitality and food preparation. But think further afield.

Executive Coaching 14

Executive Coaching Hotels Health Care Industry 14

Harvard Business Review

JUNE 26, 2012

At old line retailer JC Penney, Ron Johnson, the former head of Apple's retail operation, was recently appointed CEO — though the news of late calls into question how well these marriages of new and old worlds will fare. At HP, Meg Whitman, the former CEO of eBay, has moved from board director to CEO.

Retail 14

Retail CEO Health Care Middle Management 14

Harvard Business Review

NOVEMBER 23, 2010

People : Recognizes interpersonal difficulties; intuitively understands how others feel; picks up non-verbal cues; empathetic; persuades, teaches, influences. Few CEOs I know have operations-focused thinking styles or backgrounds. But they have very little interest in how to get the ideas put into operation.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 29, 2011

Whether it's the stubborn inefficiencies of the health-care system , the ever-rising costs of the higher-education system , even the slow-motion collapse of the US postal system , leaders with unrivaled expertise and decades of experience can't seem to develop creative solutions to dire problems. billion — not a bad decade.

Banking 18

Banking Retail Open-book Creativity 18

Harvard Business Review

OCTOBER 6, 2014

In health care, these tools are changing the way doctors identify people at risk of developing certain diseases; in fashion, they crunch purchasing data to anticipate trends; sales and marketing experts use them to tailor ad campaigns. Fire TV, Amazon Prime) and to stock its warehouses.

Strategy 11

Strategy Scenario Planning Scientific Management Supply Chain 11

Harvard Business Review

FEBRUARY 14, 2012

Facebook, KickStarter, Kiva, Twitter, and other companies thriving in the social era are operating by the rules of the Social Era. Most organizations operating today started when companies needed more operating capital. Many organizations still operate by Porter's Value Chain model , where Z follows Y, which follows X.

Banking 16

Banking Business Model Supply Chain Mass Marketing 16

Harvard Business Review

JULY 6, 2017

The EU’s case asserts, among other things, that Google unfairly exploits its dominance in search engines and smartphone operating systems to restrict competition in shopping services, ad placement services, and smartphone app store markets. Google has appealed and is now preparing its defense.

Company 9

Company Engineering Operations Construction 9

Harvard Business Review

OCTOBER 6, 2011

Our stakeholder-based strategy rests on the following key pillars: People: The human factor plays a central role in our operations, and thus our business growth must be tied to the growth of our people. By competing on serving customers, we can understand, anticipate, stimulate, and influence market demands.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

JANUARY 23, 2013

In health care, for example, research indicates a decline in quality when non-profit hospitals switched to become profit making, as Eduardo Porter explained this month in the New York Times. Many crucial objectives simply cannot be accomplished while generating a financial return. Other objectives can but there is a price to be paid.

Porter 9

Porter Welch Health Care Marketing 9

Harvard Business Review

OCTOBER 6, 2014

In health care, these tools are changing the way doctors identify people at risk of developing certain diseases; in fashion, they crunch purchasing data to anticipate trends; sales and marketing experts use them to tailor ad campaigns. Fire TV, Amazon Prime) and to stock its warehouses.

Strategy 8

Strategy Scenario Planning Scientific Management Supply Chain 8

Harvard Business Review

DECEMBER 27, 2017

Early results of an experiment at The Gap provide hope that there might be a remedy for one of the most controversial labor practices in retailing and other service industries, such as hospitality, health care, and call centers. But it requires the adoption of a whole new operating model.

Retail 8

Retail Survey Operations Sharpe 8