Remove Henderson Remove Influence Remove Loyalty Remove Marketing
article thumbnail

Exit, Voice, and Albert O. Hirschman

Harvard Business Review

Do you a) switch over to the Democrats, b) raise hell in the media, or c) try to stay welcome in the party's corridors of power in order to quietly exercise your influence? Hirschman's 1970 classic Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States. The terminology comes from Albert O.