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First Look: Leadership Books for January 2022

Leading Blog

Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. James Heskett provides a roadmap for achievable and fast-paced culture change. Smart Growth : How to Grow Your People to Grow Your Company by Whitney Johnson. Be sure to check out the other great titles being offered this month.

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Quotes to Note on Purposeful Leadership

The Practical Leader

” Barry Posner and James M Kouzes, The Leadership Challenge: How to Keep Getting Extraordinary Things Done in Organizations. ” James Heskett, The Culture Cycle: How to Shape the Unseen Force that Transforms Performance. Leadership is an affair of the heart, not of the head.”

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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. Who wouldn’t want to achieve results similar to those reported by Kotter and Heskett? In 2005, J. Kotter and James L.

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How to Ignite and Sustain Organizational Growth

Skip Prichard

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Why is creating a performance-enhancing culture critically important? Simply put, culture drives performance.

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Book Review of “The Culture Cycle: How to Shape the Unseen Force that Transforms Performance”

The Practical Leader

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Although it provides a framework, it’s not a how-to book. Heskett does a great job of showing how culture is critical to organizational success and providing powerful and highly illuminating examples.

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How to Conduct a “Customer Listening Session” | Top Executive.

Tony Mayo

Biography of Werner Erhard, the Source of Executive Coaching How to Conduct a "Customer Listening Session" Twitter Log XII Spidertown by Abraham Rodriguez, Jr. Similarly, Hart, Heskett, and Sasser (1990) suggest that those with memories of poor service tell approximately 11 people while those with pleasant recollections tell only six.

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How Healthy Is Your Organization’s Culture?

Tanveer Naseer

Culture happens where you are: right before your eyes if you know how to see. And even though Kotter and Heskett showed that culture could account for a 20-30% better overall performance than similar competitors, many leaders and organizations don’t see how to develop a culture that enhances performance.