Leading Blog

JANUARY 1, 2022

Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. James Heskett provides a roadmap for achievable and fast-paced culture change. In this book, he shares the four research-based “smart choices” the best leaders make to scale their influence and results.

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Books Heskett Leadership Competitive Advantage 225

Harvard Business Review

JUNE 28, 2012

Heskett describes how an effective culture can account for up to half of the differential in performance between organizations in the same business. Heskett discusses how to calculate the economic value of culture through the "Four Rs" of referrals, retention, returns to labor, and relationships with customers. Heskett.

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Heskett Webinar Influence Innovation 13

Skip Prichard

JUNE 22, 2020

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. They truly influence the emotional a-ha moments, the vital light bulb moments that need to occur to create momentum. #3.

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How To Middle Management Reputation Short-term 107

Harvard Business Review

MARCH 22, 2012

I'm sure many supervisors at American would have issues with their colleague's innovative, if mildly deceptive, solution. He's a prosperous senior executive, so he likely looked like an influencer among customers American would like to attract. Crisis averted. But, no matter how you look at it, it was an act of genuine kindness.

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Strategy Airlines Hotels Heskett 18